Vets Now Winchester

Vets Now Winchester in Alresford is an out-of-hours emergency clinic for dogs, cats and small animals, and is part of the Vets Now group within IVC Evidensia. It focuses on urgent and critical care outside normal daytime hours, with a website-listed facility that includes on-site diagnostics, surgery and hospitalisation. The clinic is also listed as an RCVS-accredited Small Animal Emergency Service Clinic. Recent feedback is largely very positive about emergency treatment, explanations and overnight care, with some mixed experiences around initial phone communication and cost.

Services

• •Out-of-hours emergency care: night, weekend and bank holiday care for dogs, cats and small animals, including accident and emergency cases and critical care support.
• •Hospitalisation and inpatient monitoring: pets can be kept in for observation and treatment overnight or across multiple nights where needed; recent reviews mention a dog with HGE staying for two nights and owners receiving updates during inpatient care.
• •Emergency procedures and treatment: the clinic offers emergency surgery, with one review describing rapid diagnosis of pyometra and surgery in the early hours, alongside medication treatment and clear aftercare guidance in other cases.
• •Diagnostics and clinical facilities: the website lists X-ray, ultrasound, ECG, blood pressure monitoring, haematology, blood smear analysis, an in-house laboratory and endoscopy.
• •Advanced support and facilities: the website also lists blood transfusions, advanced fluid therapy, advanced pain management, an isolation unit and a hospital ward.
• •Telephone triage and advice: reviews describe vets assessing urgency over the phone, explaining when a case was not yet an emergency, and outlining warning signs to watch for.

Pricing

A very limited amount of published pricing suggests the clinic may sit below average, but this is based on very few comparable services. One published price is £28 for a pay-as-you-go video vet consult. Recent reviews also describe the out-of-hours service as expensive, with one reviewer mentioning a £300+ consultation fee.

People

• •Nicola (vet): named in a recent review for quickly diagnosing pyometra and carrying out overnight surgery.
• •Reception and phone team: several reviews praise the team as kind, lovely, helpful and understanding, though one reviewer reports a Christmas Day voicemail and follow-up call that felt abrupt and lacking in compassion.
• •Clinical team: vets are described as knowledgeable, thorough and clear in their explanations, with owners highlighting reassuring phone advice, clear next steps, and regular updates during inpatient care.

Reviews

Google rating: 4.5/5 from 202 reviews.

• •Recent reviews are mostly very positive, with owners frequently describing the staff as kind, understanding, informative, professional and empathetic.
• •Emergency care is a major theme, including rapid response overnight, a two-night stay for HGE, and life-saving early-hours surgery for pyometra.
• •Communication is often praised for clear explanations, reassurance and practical advice, including telephone triage and updates during hospital stays.
• •Cost comes up more than once: some owners say the out-of-hours service is expensive, while one lower-rated review also reports a cold and rushed tone during the initial contact.