I’ve been taking my dog to GP Vets since he was a puppy. Always had good service. Saw a lovely vet today for annual jabs and check up.

Excellent visit, roxy was seen promptly and had the tests she needed. All procedures explained, we await results. Veterinary nurse Excellent when holding and reassuring a nervous dog. The receptionist was very friendly and chatted whilst we waited for our appointment time. Would highly recommend.

Absolute brilliant vets. Always greeted with the biggest smile and warm welcome and my dog is always happy to go in and get lots of love from the reception ladies. Cant fault them, always get me an appointment quickly and always on time for the appointment, helpful vets that go out their way to make sure you know everything you need to before you leave the room. 10/10 service! Thank you to everyone who makes the vets run as smoothly as it does! Not many can say their dogs walk in with a wagging tail and still come out with a wagging tail.

I booked my dachshund in at GP Vets Basingstoke on Saturday at 10 a.m. for his annual vaccination. Upon arriving at the vets, I glanced at my watch while standing at reception, which showed 10:02,as I waited for the receptionist to finish with the person in front of me. I eventually moved forward to the reception desk and was abruptly told by the receptionist that I had missed my appointment because I was nearly 10 minutes late. I stated that I arrived at 10:02 and that the remaining time had been wasted waiting in reception to be acknowledged and booked in. Only after me challenging that time difference did the receptionist proceeded to say that we would still be seen today, but it would be later, and that I would need to wait until I was able to be seen by the vet. The absolute rudeness I received as a customer was completely uncalled for and the interaction I had with the receptionist is the reason I will not use this practice for my veterinary needs, and I would strongly suggest that the receptionists undergo additional training in dealing with customers.

The vets at GP are professional and friendly. My cat had a very bad leg, and I was grateful that she was able to see her usual vet quickly. He examined her, took an x-ray, and understood and treated the problem the same day. She's much better now thanks to GP. Her insurance claim was sorted efficiently too.