Specialist Vets in Basingstoke

## Summary The Hampshire Vet describes itself as an **independent** practice offering **24-hour veterinary care**, including **overnight in‑patient care** and emergency cover (including bank holidays). The website highlights preventative care, surgery, nurse clinics, and access to specialist referrals. Recent reviews frequently mention pets being **hospitalised overnight** with **regular updates**, and multiple examples of **surgery** (spay/castration and other procedures) with aftercare information sent out. One recent review raises the opposite experience: **disjointed communication and problems with posted parasite treatments**, including confusion about when worming medication was due. ## Services Based on the website and the latest reviews, services mentioned include: - **24-hour veterinary care**, including **overnight in‑patient care** and **bank holiday emergency services** (as stated on the website). - **Emergency appointments**, including seeing an unregistered cat on a Sunday (review). - **Surgical care**, with owners specifically mentioning: - **Spay** surgery (review) - **Castration** with discharge/aftercare information sent afterwards (review) - Other “recent surgery” with postoperative care (review) - **Dental work under anaesthetic** for a nervous cat (review). - **Preventative treatments** (website); reviews specifically mention **worming treatment** administration/prescribing issues in one case. - **Nurse clinics** (website). - **Specialist referrals** (website). ## People Named individual mentioned in the latest reviews: - **Emily** (role not stated): specifically thanked for helping with a pet’s recent surgery and care (review). - **Lisa** (role not stated): described as talking quietly and reassuringly to an anxious cat (and the owner) during an emergency visit (review). Team feedback (where reviews give concrete detail): - **Vets** are described by one owner as taking time to explain possible diagnoses and the tests they wanted to run, making it easy to understand (review). - **Overnight staff** are mentioned as keeping owners **updated at each step** during overnight stays (review). - **Reception team** is frequently described as welcoming; one review contrasts this with a report of **no acknowledgement on arrival** (review). ## Reviews **5 stars from 301 reviews.** Theems below are drawn from the latest written reviews available to us. - **Surgery and aftercare:** spays/castration and other surgeries are repeatedly mentioned, with owners citing good standards of care and useful discharge/aftercare information sent afterwards (including by email). - **Overnight/emergency support with updates:** owners describe recurring emergency hospitalisations and overnight stays, with regular updates on progress. - **Communication is a split:** several reviews praise clear explanations of tests/diagnoses and helpful updates, while one recent reviewer reports repeated chasing for treatments sent by post and confusion over parasite-treatment timing/prescribing. - **Handling anxious pets/owners:** examples include a cat becoming less anxious about the carrier after repeated visits, and a staff member speaking quietly to reassure an anxious cat during an emergency appointment.

## Summary Medivet Basingstoke is part of the Medivet group (a wider network of practices) and provides routine care alongside urgent same-day appointments and ongoing case management. Reviews describe the team fitting pets in for injuries, supporting longer-term conditions (including a cat with diabetes with repeat medication organised), and following up during recovery with phone advice. Specific treatments mentioned include surgery for a recurring bladder problem and access to laser treatment to support wound healing after a serious injury. One review raises a concern about medication pricing/mark-ups compared with online prices. ## Services - **Routine care** mentioned in reviews: check-ups and vaccinations. - **Urgent appointments and injury care**: reviews describe being fitted in for emergencies (including significant bleeding after an accident) and treatment for injured animals brought in. - **Medical case management**: support for a cat with **diabetes**, including arranging repeat medication. - **Surgery**: surgery described for a cat with a recurring **bladder problem**. - **Laser treatment**: owners report being offered a course of **laser therapy** to help healing after an injury. - **Emergency/out-of-hours arrangements (as stated on the website)**: access to around-the-clock emergency care at one of Medivet’s 27 24-hour centres; **overnight emergency consultation fee is £130** (between 7pm and 9am). - **Veterinary Nurse Training facility** (listed in the clinic data). ## Pricing - Website states an **overnight emergency consultation fee of £130** (7pm–9am) at one of Medivet’s 24-hour centres. - One reviewer reports being charged **£28.80 for medication** that they say could be purchased online for under **£6**, and questions the size of the mark-up. ## People - **Ciara and Jemma** (named in a review): specifically mentioned for kindness and compassion, including support after a pet’s death, and being helpful during check-ups and vaccinations. - Team communication is described (in one review) as **clear explanations of options** and not making owners feel uncomfortable for asking many questions. - Follow-up support is repeatedly mentioned in practice: one owner describes being able to call for **advice and ideas during weeks of recovery**. ## Reviews **4.8 stars from 203 reviews.** Feedback is largely based on friendly, supportive interactions alongside urgent care experiences and longer-term case support. “Themes below are drawn from the latest written reviews available to us.” - **Being fitted in for urgent problems**, including injuries requiring immediate attention. - **Support through difficult outcomes**, including compassion shown after a pet died. - **Clear explanations and reassurance**, including outlining options before surgery and answering lots of questions. - **Ongoing support after treatment**, including phone advice during recovery and help arranging repeat medication. - **Pricing concern raised about medication**, with one owner reporting a large difference versus online pricing.

## Summary St Kitts Vets is a veterinary practice that’s also listed as a **Veterinary Nurse Training facility**. Recent reviews suggest the team regularly handles situations that need clear decision-making and communication—owners mention being **kept updated step-by-step**, being **given different treatment options with costs explained upfront**, and getting practical help after routine procedures (for example, **fitting a cone after a cat’s spay when the owner wasn’t registered**). Feedback on front-desk experience is mixed: several owners describe reception as kind and helpful, while others report **sharp/condescending manner** and **sensitive payment conversations being spoken about loudly in the waiting area**. ## Services - **Veterinary nurse training facility** (listed in clinic data). - **Spay aftercare support**: helping fit an **Elizabethan collar (cone)** after a cat’s spay and providing advice (reviewed case). - **Support for nervous/timid pets**: owners mention help with **calming medication** to make appointments easier for a very timid cat (reviewed case). - **Breeding/obstetrics support**: an owner reports needing assistance “to get him into the world,” with updates provided throughout (reviewed case). - **End-of-life care**: one owner describes support during a euthanasia decision and mentions receiving a condolence card afterwards (reviewed case). ## Pricing - One reviewer disputes charges around a **pet plan**, stating they were charged **£250** after being told it would be **£148** (and that they were told they could receive money back/credit after a failed vaccination attempt for a nervous rescue dog). The practice’s account of what was said is reported by the reviewer to differ. ## People - **Phoebe (reception)**: specifically praised by one reviewer as part of a supportive, empathetic experience during a serious illness case. - **Izzy (vet, role implied by context)**: thanked for time and patience with a dog, and for support around an end-of-life decision; the owner also notes a condolence card afterwards. - Reception/team experience appears **inconsistent** across reviews: some owners describe reception as consistently kind and helpful, while others describe **grumpy/sharp tone**, **condescension**, and **lack of discretion** about money owed being discussed audibly in the waiting room. ## Reviews **Google rating: 4.7 stars from 340 reviews.** Themes below are drawn from the latest written reviews available to us. - **Communication during treatment**: owners mention being updated throughout and having **options explained alongside costs**. - **Willingness to help outside normal registration**: one owner reports being seen even though they weren’t registered, for **post-spay cone fitting** and advice. - **Handling anxious pets**: owners describe support for timid/nervous cats, including **calming meds** to help with appointments. - **Front-desk experience is mixed**: alongside praise for helpful reception, there are complaints about **sharp/condescending attitudes** and **private financial matters discussed too loudly**. - **Cost/value concerns**: one reviewer calls prices “extremely high,” and another describes a **pet plan billing/communication dispute**.

## Summary The Moores Orthopaedic Clinic is an **independent, orthopaedic-only** referral clinic for **dogs and cats**, established in **May 2023** by **Andy Moores and Richard Hoile**. Based on the website and recent client accounts, it’s set up for **specialist orthopaedic diagnosis and surgery** (including cruciate ligament surgery and joint replacement), with structured **post-op follow-ups** (e.g., 6‑week and 8‑week checks mentioned) and an **app used for communication and updates during admission**. Concrete examples from recent reviews include: a specialist assessment that **avoided general anaesthetic and CT/X‑rays** when they weren’t needed (with the dog instead examined thoroughly, including being watched walking/running), **TPLO procedures** with follow-up checks, and a **total hip replacement** with ongoing recovery support and advice. ## Services From the clinic’s website and recent reviews, services mentioned include: - **Orthopaedic consultations and diagnosis** for dogs and cats - **TPLO** for **cruciate ligament ruptures** (including bilateral cruciate disease mentioned) - **Arthroscopy** (described by a client as resulting in minimal scarring) - **Total hip replacement** - **Elbow dysplasia & arthroscopy** - **Osteoarthritis management** - **Patellar luxation** - **Fractures & dislocations** - **Humeral intracondylar fissure** - **Post-operative follow-ups/checks** (6‑week and 8‑week timepoints mentioned) and ongoing advice for recovery No emergency or out-of-hours arrangements were stated in the provided information. ## People - **Chris Jordan** (role not stated): repeatedly named in reviews for **clear explanations and decision-making**—including a case where he performed a full physical exam (watching the dog walk/run) and **confirmed surgery and advanced imaging weren’t needed**, instead explaining why the initial diagnosis was likely mistaken. - **Andy Moores** (co-founder; surgeon implied by website context): mentioned in reviews as guiding owners through **total hip replacement** from consultation through follow-ups, and providing care “before, during and after surgery.” - **Richard Hoile** (co-founder; role not further stated). - **Reception team/staff**: described as **courteous and calming on arrival**, and as keeping owners informed during admissions via the clinic’s **app** (quick responses to questions were specifically mentioned). The website states the surgeons are **recognised by the Royal College of Veterinary Surgeons as Specialists in Orthopaedics**, and that **Andy Moores is Chairman of the British Veterinary Orthopaedic Association**. ## Reviews **Google rating: 5 stars from 212 reviews.** **“Themes below are drawn from the latest written reviews available to us.”** - **Specialist orthopaedic outcomes and follow-up:** TPLO recovery described as “practically back to normal” by 6 weeks in one case; another mentions recovery progressing well after total hip replacement with follow-up advice and checks. - **Care decisions that avoid unnecessary procedures:** one owner reports they were advised elsewhere to have GA CT/X‑ray (quoted as **over £1,500**) for suspected dislocation, but Moores’ exam concluded surgery wasn’t needed and avoided GA imaging. - **Communication tools and responsiveness:** multiple owners mention being kept updated and able to ask questions via the clinic’s **app**, with swift answers during admission. - **Handling anxious pets:** one review notes staff were good with a “very nervous” boxer. - **Cost/value compared with other clinics:** several owners say costs were **lower than elsewhere** or that fees felt “fair,” though no specific clinic prices are provided beyond the external imaging quote above.

## Summary Companion Care (Basingstoke) Ltd describes itself as a **locally owned** veterinary practice, run by veterinary surgeons **Dr. Carlos Montero** and **Dr. Adrián Rodriguez**, with an in-house range of diagnostics and surgical facilities (including endoscopy, ultrasound and a dedicated operating theatre). The clinic is also listed as a **veterinary nurse training facility**. From the latest reviews available, owners most often mention **long-term continuity of care** (pets seen over 15–16 years) and **end‑of‑life support at home**. However, there are also clear accounts of **poor communication/professionalism in an initial consultation** (not introducing themselves, condescending tone, ignoring history, misgendering a pet) and a serious complaint about a cat being sent home despite a potentially life‑threatening condition being noted in records. ## Services Services and capabilities mentioned on the clinic website include: - **Surgery & theatre facilities:** operating theatre; **orthopaedics** including **cruciate surgery**; **airway surgery** - **Dentistry:** dentistry and **dental X‑ray** - **Diagnostics & imaging:** **ultrasound**, **echocardiography**, **ECG**, blood pressure monitoring, **endoscopy**, X‑ray - **In-house lab testing:** biochemistry, haematology, electrolytes, **progesterone testing** - **Critical care support:** **oxygen chamber**, **blood transfusion** - **Preventive care:** **microchipping**, **lungworm testing** - **Small mammals:** small mammal medicine and surgery - **Facilities noted:** consultation rooms, separate cat and dog wards, laboratory, pharmacy Emergency care arrangements (as stated): when the clinic is closed, emergency care is available through **Vets Now Farnham** and **Vets Now Winchester**. ## People - **Dr. Carlos Montero (veterinary surgeon)**: named in reviews as “exceptional” during a dog’s later-life care (no specific clinical examples given beyond overall support). - **Dr. Adrián Rodriguez (veterinary surgeon)**: specifically thanked for kindness and compassion around **a home euthanasia/end‑of‑life visit**. - **Jade (role not stated)**: mentioned alongside Dr. Adrián for support and compassion during a pet’s passing at home. Not all experiences are consistent: one reviewer describes a first appointment with a (non-named) vet as **condescending**, **not listening to history/concerns**, and **misgendering** their dog. ## Reviews **Google rating: 4.4 stars from 299 reviews.** **“Themes below are drawn from the latest written reviews available to us.”** - **Long-term relationships and continuity:** multiple owners describe the practice caring for their pets over **15–16+ years**. - **End-of-life care at home:** more than one review mentions pets being cared for **at home at the end**, with “dignity and respect,” and specific thanks to **Dr. Adrián and Jade** on the day of a dog’s passing. - **Team interactions:** one review highlights the whole team “from the vets to the receptionist.” - **Concerns about consultation manner:** a detailed complaint describes a vet who **didn’t introduce themselves**, **accused** the owner about vaccinations despite paperwork, and **dismissed prior history/concerns**. - **Clinical safety concern raised by one owner:** one reviewer alleges their cat was sent home despite notes indicating a potentially life‑threatening possibility, and the cat later became critical. - **Billing/admin error mentioned:** one long-term client reports being messaged later for payment for tablets that were **missed from the original invoice**, advising others to check bills.