Nurse was very gentle amd caring with my nervous rabbits

We have just had to say farewell to our wonderful Dachshund Dibble. He was fifteen and a half years old but still a puppy in his own mind. Friday 26th September 2025 was a heartbreaking day for us. However, the Companion Care Collingwood Reception staff were amazingly sympathetic and kind, for which we were terribly grateful. And we cannot thank Vet Emily Wignall enough for her compassion, patience, expertise and professionalism. She is incredibly talented and a joy to have met several times during Dibble’s final year with us.

First visit with my dog cost £130 for anti inflammatory medicine, medicated eye drops, lubricant and the dye in the eye test. We have a plan so the £22 consultation fee was not charged. A little expensive we thought but she's our baby and needed her eye sorting. We were advised to go back 6 days later and were told that she needed some antibiotics. To say we were shocked when we were charged another £100 was an understatement. I had to go back in and check as we had been charged £81 for 15 tablets!!! On looking online, we could have got 50 of the same tablets for £76, felt extremely ripped off and unhappy. Will be cancelling our membership and pet plan after this. Cannot believe they charge this extortionate amount. Very unhappy customer!

Honestly this vet practice was good. Moved to the area and registered with them. The services were sufficient but costly. Even with insurance the services seemed expensive. Within the first year we noticed the prices increased significantly even with vets telling us they have all blood work machines, X-rays and sonars on the premises. Etc. this only escalated the prices. How can a full body blood work cost £450-£600 for one cat. Additionally was told my cat had a heart murmur but to diagnose would first cost £900 and then possible monthly monitoring up to £600 per month. The vet was first asking what insurance and what type of insurance level the pet has. Seems the vet’s are more worried about the insurance and how much they can charge per medical condition. Overall: practice is good, costs are outrageously expensive.

Saw my 19.6 year old female cat st short notice for an emergency appointment a short while ago. Riachu had ingrown toenails which was treated reassuringly and she is now thriving. X