The Liphook Equine Hospital Ltd

- Recent feedback is mostly very positive, especially around emergency admissions, with owners saying both they and their horses were looked after well from arrival. - Staff manner is a recurring strength, with reviews describing the team as kind, compassionate, friendly, professional, and reassuring. - Owners also praise communication during hospital stays, including honest daily updates and videos that helped them stay involved in their horse’s progress.

The Liphook Equine Hospital Ltd is an equine hospital in Liphook, Hampshire, and is part of VetPartners. It offers emergency and hospital-based care for horses, with feedback often highlighting kind handling, clear communication during admissions, and highly regarded facilities. Reviews are largely very positive, though one owner reports a poor experience around punctuality and manner during a euthanasia appointment.

Services

•Emergency equine care: owners describe horses being admitted as emergencies and being looked after promptly on arrival.
•Hospital and inpatient care: horses are described as staying in hospital, with owners receiving daily updates and, in some cases, videos during treatment and recovery.
•Lameness assessment and ongoing care: reviews mention horses being admitted very lame and owners being kept involved through progress updates.
•End-of-life care: euthanasia is part of the clinic’s service offering.
•Training role: the clinic is listed as a veterinary nurse training facility.

Pricing

No published pricing information is currently available for this clinic.

People

•Russel Parker: thanked by an owner for support during an emergency admission and for honest daily updates during a horse’s hospital stay.
•Rosie and Lauren: mentioned alongside Russel Parker as part of the team caring for a horse during an inpatient stay.
•Pete Gallon (spelling as written in the review): praised by a long-term client as professional and reassuring over many years.
•Ricardo: named in one negative review about a delayed euthanasia appointment and an abrupt manner on arrival.

Reviews

Google rating: 4.6/5 from 61 reviews.

•Recent feedback is mostly very positive, especially around emergency admissions, with owners saying both they and their horses were looked after well from arrival.
•Staff manner is a recurring strength, with reviews describing the team as kind, compassionate, friendly, professional, and reassuring.
•Owners also praise communication during hospital stays, including honest daily updates and videos that helped them stay involved in their horse’s progress.
•Facilities are repeatedly described in very strong terms, though one review reports a poor end-of-life care experience due to a late arrival and lack of empathy during a euthanasia visit.

Reviews for The Liphook Equine Hospital Ltd

Note: Showing the 10 most recent Google reviews out of 61 we track in total. Recent reviews may not be representative of overall sentiment.

KATIE MOORES

4 months ago

We had to take my gelding as an emergency to liphook hospital and the minute he walked off the trailer we were both looked after . The staff are so kind, compassionate and professional. We thank Russel parker , Rosie , Lauren and the team for looking after Chento and being honest on his daily updates. Thank you all so much for being supportive throughout his stay.

Joe Keatley

5 months ago

Joanna Hawley

11 months ago

Would always fully recommend this equine veterinary practice. Top class facilities. All the staff are amazing.

Chloe Campbell

1 year ago

Courtney Cummins

My horse went in very badly lame and the vets are all super friendly, sending videos of my horse to me, and keeping my involved with every step. Thanks so much. :)

C

Melissa Corbin

2 years ago

Ricardo was the vet appointed for putting our horse to sleep recently. He arrived 1 hour late to our appointment which we had booked in advance to reduce the stress for us and our horse. We were informed by the receptionist that Ricardo would arrive half an hour late, and when that half an hour passed we were phoned again by the receptionist to say Ricardo was around 20 minutes drive away. These circumstances were far from ideal on a stressful day. When Ricardo arrived he said sorry I am late, where do you want it done in an abrupt manner. This did not demonstrate empathy towards the stress and discomfort we were under considering the circumstances of putting our pet of over 20 years to sleep, and having to wait 1 hour from our original appointment time.

Karen Smith

I've been with Liphook for over 20yrs ...i can't fault them over the years ..from the initial phone call the girls are so professional and reassuring..I have to mention Pete gallon as usual he was today as professional and reassuring as he's always been Thank you