Specialist Vets in New Milton

## Summary Fernhill Veterinary Clinic is described on its website as an **independent small-animal practice**. Based on the website and recent reviews, it appears set up for **general companion-animal care plus urgent problems**, with **out-of-hours emergency care available for registered clients (via phone instructions)**. Decision-relevant specifics owners mention include: - A **nurse explaining each step during an appointment**, offering advice and “alternative ways to help” (review). - **Same-day/weekend help for an unwell older dog**, including a **thorough examination on a Saturday** and further help a couple of days later when the owner struggled to give antibiotics (review). - Treatment for **painful, practical problems** such as a **deep grass seed in an ear** (review) and a **badly broken tooth** with attention to **underlying health conditions** (review). ## Services - **Small-animal veterinary care** (website). - **Out-of-hours emergency care for registered clients**, with instructions provided via phone (website). - Review examples of problems treated: - **Thorough examination for an acutely unwell senior dog** and follow-up help with **administering antibiotics** (review). - Removal/treatment of a **deeply travelled grass seed in a dog’s ear** (review). - Assessment/treatment planning for a **broken tooth** in a dog, factoring in **underlying health conditions** (review). ## People Named team members mentioned in reviews: - **Janine**: described as **extremely helpful** and as someone who **explained what was happening** while taking the pet’s **underlying health conditions** into account (review). - **Jane**: thanked for an **on-time appointment** and **helpful advice** at a return visit with a younger cat (review). - **A nurse (unnamed)**: noted for **talking through what she was doing step-by-step**, offering advice, and suggesting **alternative approaches** (review). ## Reviews **4.9 stars from 77 reviews.** The available recent reviews focus on communication during appointments and support with urgent issues. **“Themes below are drawn from the latest written reviews available to us.”** - Clear explanations during consultations (including a nurse explaining each step and offering alternative ways to help). - Help with urgent or painful issues while owners were away from home (e.g., weekend assessment for a sick senior dog; grass seed in ear; broken tooth). - Practical, problem-solving support beyond the exam itself (e.g., helping when an owner couldn’t get antibiotics into their dog). - Multiple reviewers mention feeling welcomed and looked after by the whole team.