Farm Vets in Sandown

## Summary The Carisbrooke Vets is a multi-branch practice offering small animal, exotic and farm services, with **24/7 in-house emergency and out-of-hours provision** stated on its website. Recent reviews frequently mention a **friendly, efficient team** and good handling of cats and dogs (including an older cat and a nervous dog being put at ease). One review describes a **cost-spreading annual plan** that the owner felt worked out cheaper than paying separately for what it covers. There is also a clear negative account alleging **contradictory advice about vaccine timing and fees**, which the reviewer says led to extra cost and delayed neutering. ## Services - **Small animal care** (website). - **Exotic animal services** (website). - **Farm animal services** (website). - **24/7 in-house emergency and out-of-hours care** (website). - **Vaccinations** (reviewers describe kitten/first vaccination and follow-up timing). - **Neutering** is referenced indirectly (a reviewer says neutering had to be delayed after a vaccination course issue). - **Cost-spreading care plan** (review mentions an annual plan that “spreads the cost of treatment across the year”). ## People - **Nuria** (role not stated): one reviewer describes her as “very thorough,” “always smiling,” and says she made their dog feel at ease. - **Reception team**: repeatedly mentioned as friendly/helpful; one reviewer specifically appreciated reception being “pleasant” and “nothing is too much trouble.” - **Vet continuity/communication (mixed feedback)**: one reviewer noted they “rarely” saw the same vet twice and said vets didn’t introduce themselves and were “rarely engaging” about treatment options, despite being kind to their cat. ## Reviews **Google rating: 4.8 stars from 101 reviews.** “Themes below are drawn from the latest written reviews available to us.” - Owners often mention **friendly, helpful staff** and long-term use over “many years.” - **Pet handling and manner** is a recurring positive (older cat treated gently; dog made to feel at ease). - **Value/cost planning**: one owner highlights a plan that spreads costs across the year and felt it was cheaper than paying item-by-item for what it covered. - **Communication/trust concerns (conflicting experiences)**: one reviewer alleges inconsistent information about vaccine timing and being told they must pay for another course; another review separately raises a calmer concern about **limited shared decision-making** and not being introduced to clinicians.