Ash House Veterinary Centre

Ash House Veterinary Centre in Aldershot handles urgent presentations as well as routine and longer-term care, with reviews also describing support for senior pets and end-of-life appointments. Owners frequently mention a caring, helpful team, especially around difficult goodbye visits. Recent feedback is mixed on communication, compassion and the handling of some consultations.

Services

•Urgent and emergency care: clinic information lists emergency veterinary services, and reviews mention same-morning urgent appointments for cats, helpful advice from reception, and support for unexpected problems.
•Cat and dog care: examples mentioned by owners include eye problems such as conjunctivitis, suspected toxin exposure after a cat got hold of drain cleaner, and lameness or limping in dogs.
•Ongoing and senior pet care: reviews refer to older cats with thyroid issues and other repeat visits for unwell pets, suggesting the practice also sees longer-running health concerns.
•End-of-life support: several owners describe euthanasia appointments and support around the loss of a pet.
•Training facility: clinic information identifies the practice as a veterinary nurse training facility.

Pricing

No published pricing information is currently available for this clinic.

People

•Steve: thanked by name in multiple reviews for care and support, particularly around goodbye appointments.
•Dr Johnson: named in one critical review about the clinic's cat-carrier policy and follow-up communication.
•Reception team: praised for arranging urgent appointments, giving advice, and helping with a cat cage during an emergency visit.

Reviews

Ash House Veterinary Centre has 4.6/5 stars from 302 Google reviews.

•Many recent reviewers describe the team as caring, friendly and knowledgeable, with praise for advice, professionalism and general support.
•End-of-life care is a recurring positive theme, with several owners thanking the team, and Steve in particular, for compassion when pets were put to sleep or recently lost.
•Urgent care access is also highlighted, including a same-morning emergency cat appointment, helpful reception advice, and clear explanations from the vet.
•Negative feedback centres on empathy, communication and consultation handling: some owners felt dismissed or poorly supported during traumatic situations, one criticised the cat-carrier policy and related communication, and another felt a brief eye consultation was poor value.

Reviews for Ash House Veterinary Centre

Note: Showing the 10 most recent Google reviews out of 302 we track in total. Recent reviews may not be representative of overall sentiment.

J fiel

3 weeks ago

Steve and the team are always caring. They are always helpful and provide great advice and support.

Carly Johnston

1 month ago

Wouldnt go to this vet , the way that they treated my elderly cat was absolutely abombinable, took my very ill cat to them mutiple times and instead of thinking of all possible options they just handed us chicken paste which obviously my poor cats stomach couldnt handle. They never once suggested royal canim recovery food , we had to think of that one ourselves. They told us twice that it would be a good option to put our cat down. Our cat got a whole happy 2 years before he got ill again and passed away. Thank god we decided not to listen. Their whole attitude and lack of compassion is just astonishing. Ended up switching over to another vets

richard wait

Very friendly and knowledgeable.

peter toma

2 months ago

Alison Brown

3 months ago

I have 4 cats, three of which are over 18 years old with thyroid issues. I used to go to Vets 4 Pets in Farnham but since Roger was let go, they have gone drastically downhill. So I thought I would try a local independent vet, where we would see just the one vet who would get to know my cats and treat and care for them just as Roger had. So I turned up with one of my cats in a cat carrying bag, all safe and tucked up with me. She travels this way as she gets very stressed and tends to get UTIs when she visits the vet. There is nothing wrong this carry bag and it is quite safe, she is zipped into it and it is on my shoulder so she is safely tucked up underneath my arm. As long as she is near me and can feel me, she is fine and not as stressed out as she would be in a carrier. So we arrived there and I was told that she needed to be in a carrier. When I explained why I was told that the vet wouldn't accept it and was told to go outside and wait outside to be called in. Bearing in mind, this is my first time in this practice, so I was a bit disgruntled to be treated so shabbily. Next thing is I get a phone call from the receptionist saying that the vet wouldn't see us because she wasn't in a carrier!! At this point, I said I wasn't going back. I got home and got an email from the vet calling himself DOCTOR Johnson saying they were withdrawing Veterinary services. As none of my cats had received any veterinary services, it is a bit difficult to withdraw services never provided. And that there were notices in the waiting room saying cats had to be in carriers but as I pointed out, I didn't get much time in the waiting room before being told to leave. This is all about the safety of my cat. How can she be any safer if she is tucked up in my arms? Also, I really don't think there was any reason to email me to withdraw their services. I am the customer and I decide who I want to treat my cats, not some arrogant prat who thinks that because he is a doctor he can act like a dictator. If he was a G.P., he would have been sacked for his poor attitude towards patients. What was really bad was that instead of having the balls to talk to me, he did it through his staff and then by email. So it shows what an arrogant, spineless bully he is if he can't fight his own battles. And if he cared for animals, he would also understand that I was doing all I could to keep my cat as stressfree as possible, with her welfare in mind. So his attitude clearly shows he cares more about himself than he does animals and I wouldn't let him anywhere near me let alone my cats. If I could give a minus star rating I would. If I were you and looking for a local caring vet, I would give Ash House Vets a miss. The staff are lovely but their boss is a world class plonker!

charlie dowell

There's nothing I could possibly say, that comes close to how amazing this vetinary practice is. Every member of the team shows true care and compassion, to not only the animals, but their owners too. Even if I moved 100's of miles away, they would still be my go to.

Clémence Desaulle

First time and most likely last time. I owed many many pets in my life and I have never felt so robbed. Less than 10min in the premises and an £8 eye drop to get out with a 100£ bill. I get a consult can be around 60-70£ but that’s a bit steep when the vet didn’t even touch the dog. No health check besides a look at the eye with conjunctivitis from a distance. No question on history or anything else. The bill is still making me feel sick. Being nice and polite was the only positive, hence the 1 star

2008MGMMC

5 months ago

I went for the first time today at 9 am as my cat needed an emergency treatment. Never been a customer. A very friendly receptionist booked me in for 9.40, and gave me a lot of advice. I didn't need any papers or history proof. Came late as not having a cage, my cat ran off and had to chase him. It was not a problem, and in fact I was given a free cage for the cat which i took home. The vet was super friendly, i was invited in, he explained everything and in my opinion was very professional. i have paid less for the visit that I was asked at PetsHome. After treatment, again very friendly staff. Therefore I was very happy, hope my baby is going to feel better soon, I cannot fault anything, therefore I am surprised at some of the worst reviews

Andrea Varga

7 months ago

Everyone is really caring and compassionate and they always look after our pets with professionalism and such expertise. We recently lost one of our fur babies and they have been there for us every step of the way, we really appreciate it.