Ash House Veterinary Centre

Ownership/group isn’t stated in the available information. The practice is set up to handle urgent presentations (clinic data lists emergency veterinary services; reviews mention same-morning emergency appointments) and longer, ongoing care including end‑of‑life support (multiple reviews describe “saying goodbye” appointments and staff support).

Concrete points mentioned by owners include

•A stated policy that cats must be brought in a carrier (one new client reports being refused an appointment when their cat arrived in a zipped carry bag rather than a carrier).
•Another emergency cat visit where a receptionist booked an appointment for later that morning, provided “a lot of advice,” and the client says they were given a free cat cage to take home.
•Mixed experiences on communication and empathy: several owners describe supportive care around euthanasia, while others describe a lack of compassion on a traumatic day or feeling dismissed in a short consult.
•Billing concerns appear in some reviews (e.g., a ~10‑minute visit for conjunctivitis with an £8 eye drop resulting in a £100 bill, according to one client).

Services

Based on clinic data and what’s described in reviews, services/capabilities mentioned include

•Emergency/urgent appointments (clinic data lists emergency veterinary services; reviews include a same-morning emergency booking for a cat).
•Care for cats and dogs, including
•Eye issues (conjunctivitis/eye drops mentioned).
•Suspected toxin exposure (owner sought reassurance after a cat got hold of drain cleaner).
•Lameness/limping (dog unable to put weight on a foot; diagnosis and recovery described).
•Senior cat chronic conditions mentioned by an owner (thyroid issues), though no specific treatment is described.
•End-of-life care/euthanasia support (multiple reviews describe support on the day pets “said goodbye” and during a recent loss).
•Veterinary nurse training facility (listed in clinic data).

Pricing

Explicit amounts mentioned in reviews

•One owner reports a £100 bill after “less than 10 min” in the practice for an eye problem, including an £8 eye drop.
•The same owner states they expected a consultation to be “around £60–£70” (expectation stated by the reviewer, not confirmed as the clinic’s set fee).

People

•Steve: thanked by name alongside “the team” for support on the day a pet was euthanised (“said goodbye”).
•Dr Johnson (as written by a reviewer): one client describes an interaction where they were refused an appointment due to a carrier policy and then received an email withdrawing services; the same review contrasts this with “lovely” staff.
•Reception team: specifically mentioned in an emergency cat visit review for booking a same‑morning slot, giving advice, and helping with a cat cage; other reviews also acknowledge reception-to-vet interactions positively.

Reviews

4.6 stars from 300 reviews. - End-of-life support is a recurring positive theme, with multiple owners thanking the team (and one vet by name) for help when pets “said goodbye” and for support after a loss.

•Urgent care access is mentioned, including a same-morning emergency booking and detailed advice from reception.
•Carrier policy and approach to anxious cats is inconsistent across accounts: one new client says they were refused because their cat wasn’t in a carrier; another says they were helped with a cage during an emergency visit.
•Concerns about value/consult quality appear in a minority of reviews, including a report of a short eye consultation leading to a £100 bill and feeling the vet didn’t examine the dog.
•Empathy/communication is polarising: some describe compassion for both pets and owners, while others describe a lack of compassion on a traumatic day.

Reviews for Ash House Veterinary Centre

Note: Showing the 5 most recent Google reviews out of 300 we track in total. Recent reviews may not be representative of overall sentiment.

Alison Brown

a week ago

I have 4 cats, three of which are over 18 years old with thyroid issues. I used to go to Vets 4 Pets in Farnham but since Roger was let go, they have gone drastically downhill. So I thought I would try a local independent vet, where we would see just the one vet who would get to know my cats and treat and care for them just as Roger had. So I turned up with one of my cats in a cat carrying bag, all safe and tucked up with me. She travels this way as she gets very stressed and tends to get UTIs when she visits the vet. There is nothing wrong this carry bag and it is quite safe, she is zipped into it and it is on my shoulder so she is safely tucked up underneath my arm. As long as she is near me and can feel me, she is fine and not as stressed out as she would be in a carrier. So we arrived there and I was told that she needed to be in a carrier. When I explained why I was told that the vet wouldn't accept it and was told to go outside and wait outside to be called in. Bearing in mind, this is my first time in this practice, so I was a bit disgruntled to be treated so shabbily. Next thing is I get a phone call from the receptionist saying that the vet wouldn't see us because she wasn't in a carrier!! At this point, I said I wasn't going back. I got home and got an email from the vet calling himself DOCTOR Johnson saying they were withdrawing Veterinary services. As none of my cats had received any veterinary services, it is a bit difficult to withdraw services never provided. And that there were notices in the waiting room saying cats had to be in carriers but as I pointed out, I didn't get much time in the waiting room before being told to leave. This is all about the safety of my cat. How can she be any safer if she is tucked up in my arms? Also, I really don't think there was any reason to email me to withdraw their services. I am the customer and I decide who I want to treat my cats, not some arrogant prat who thinks that because he is a doctor he can act like a dictator. If he was a G.P., he would have been sacked for his poor attitude towards patients. What was really bad was that instead of having the balls to talk to me, he did it through his staff and then by email. So it shows what an arrogant, spineless bully he is if he can't fight his own battles. And if he cared for animals, he would also understand that I was doing all I could to keep my cat as stressfree as possible, with her welfare in mind. So his attitude clearly shows he cares more about himself than he does animals and I wouldn't let him anywhere near me let alone my cats. If I could give a minus star rating I would. If I were you and looking for a local caring vet, I would give Ash House Vets a miss. The staff are lovely but their boss is a world class plonker!

charlie dowell

4 weeks ago

There's nothing I could possibly say, that comes close to how amazing this vetinary practice is. Every member of the team shows true care and compassion, to not only the animals, but their owners too. Even if I moved 100's of miles away, they would still be my go to.

Clémence Desaulle

a month ago

First time and most likely last time. I owed many many pets in my life and I have never felt so robbed. Less than 10min in the premises and an £8 eye drop to get out with a 100£ bill. I get a consult can be around 60-70£ but that’s a bit steep when the vet didn’t even touch the dog. No health check besides a look at the eye with conjunctivitis from a distance. No question on history or anything else. The bill is still making me feel sick. Being nice and polite was the only positive, hence the 1 star

2008MGMMC

2 months ago

I went for the first time today at 9 am as my cat needed an emergency treatment. Never been a customer. A very friendly receptionist booked me in for 9.40, and gave me a lot of advice. I didn't need any papers or history proof. Came late as not having a cage, my cat ran off and had to chase him. It was not a problem, and in fact I was given a free cage for the cat which i took home. The vet was super friendly, i was invited in, he explained everything and in my opinion was very professional. i have paid less for the visit that I was asked at PetsHome. After treatment, again very friendly staff. Therefore I was very happy, hope my baby is going to feel better soon, I cannot fault anything, therefore I am surprised at some of the worst reviews

Andrea Varga

Everyone is really caring and compassionate and they always look after our pets with professionalism and such expertise. We recently lost one of our fur babies and they have been there for us every step of the way, we really appreciate it.

4 months ago

Charlotte

3 months ago

Always friendly and kind. Reassured me when my cat Maggie got hold of some drain cleaner 🙄 it will be a challenge to find a better practice!

Stefanie Walker

Unfortunately, we do not share the same experience as others. Ash House Vets made what was already a traumatic day for my family far, far worse. Not only did they lack any form of compassion and empathy, it’s only when speaking to another vets that we realised just how atrocious and questionable their service had been. Perhaps a misunderstanding on their part but they made our last day with our beloved family pet a complete nightmare. How they have 4.6 star reviews is beyond me. If I could give them a 0, I would.

Pauline Chapple

5 months ago

We would like to thank Steve and the team for the support and care given on the day our lovely Bertie said goodbye. Thank you so much. Love Pauline & Gerald Woodrow x

Wajeeh M

a year ago

Recently had a pleasure of visiting Ash House Vets because my buddy Kumo couldn't walk or even put down his foot on the ground because of something unknown. Vet is a lovely chap who diagnosed the problem correctly to the core in minutes even though the condition was very rare and not experienced in several years in dogs. Long story short, because of the timely and professional care Ash house Vets provided, kumo was up on his feet in a couple of days and running around within a week. Couldn't be happier and more satisfied and that brought me here to acknowledge the lovely staff from the receptionist to the doctor himself. Highly recommended