Dog & Cat Vets in Aldershot

## Summary Ownership/group isn’t stated in the available information. The practice is set up to handle urgent presentations (clinic data lists emergency veterinary services; reviews mention same-morning emergency appointments) and longer, ongoing care including end‑of‑life support (multiple reviews describe “saying goodbye” appointments and staff support). Concrete points mentioned by owners include: - A stated policy that cats must be brought in a carrier (one new client reports being refused an appointment when their cat arrived in a zipped carry bag rather than a carrier). - Another emergency cat visit where a receptionist booked an appointment for later that morning, provided “a lot of advice,” and the client says they were given a free cat cage to take home. - Mixed experiences on communication and empathy: several owners describe supportive care around euthanasia, while others describe a lack of compassion on a traumatic day or feeling dismissed in a short consult. - Billing concerns appear in some reviews (e.g., a ~10‑minute visit for conjunctivitis with an £8 eye drop resulting in a £100 bill, according to one client). ## Services Based on clinic data and what’s described in reviews, services/capabilities mentioned include: - Emergency/urgent appointments (clinic data lists emergency veterinary services; reviews include a same-morning emergency booking for a cat). - Care for cats and dogs, including: - Eye issues (conjunctivitis/eye drops mentioned). - Suspected toxin exposure (owner sought reassurance after a cat got hold of drain cleaner). - Lameness/limping (dog unable to put weight on a foot; diagnosis and recovery described). - Senior cat chronic conditions mentioned by an owner (thyroid issues), though no specific treatment is described. - End-of-life care/euthanasia support (multiple reviews describe support on the day pets “said goodbye” and during a recent loss). - Veterinary nurse training facility (listed in clinic data). ## Pricing Explicit amounts mentioned in reviews: - One owner reports a **£100 bill** after “less than 10 min” in the practice for an eye problem, including an **£8 eye drop**. - The same owner states they expected a consultation to be “around **£60–£70**” (expectation stated by the reviewer, not confirmed as the clinic’s set fee). ## People - **Steve**: thanked by name alongside “the team” for support on the day a pet was euthanised (“said goodbye”). - **Dr Johnson** (as written by a reviewer): one client describes an interaction where they were refused an appointment due to a carrier policy and then received an email withdrawing services; the same review contrasts this with “lovely” staff. - **Reception team**: specifically mentioned in an emergency cat visit review for booking a same‑morning slot, giving advice, and helping with a cat cage; other reviews also acknowledge reception-to-vet interactions positively. ## Reviews **4.6 stars from 300 reviews.** Themes below are drawn from the latest written reviews available to us. - **End-of-life support is a recurring positive theme**, with multiple owners thanking the team (and one vet by name) for help when pets “said goodbye” and for support after a loss. - **Urgent care access is mentioned**, including a same-morning emergency booking and detailed advice from reception. - **Carrier policy and approach to anxious cats is inconsistent across accounts**: one new client says they were refused because their cat wasn’t in a carrier; another says they were helped with a cage during an emergency visit. - **Concerns about value/consult quality appear in a minority of reviews**, including a report of a short eye consultation leading to a £100 bill and feeling the vet didn’t examine the dog. - **Empathy/communication is polarising**: some describe compassion for both pets and owners, while others describe a lack of compassion on a traumatic day.

## Summary Farnham Veterinary Group is a veterinary clinic that’s part of a wider setup including a “state-of-the-art” veterinary hospital, alongside branch practices (as described on its website). Reviewers most often mention quick appointment availability, calm handling for nervous pets (including a fearful senior dog getting vaccinations “without him panicking”), and sensitive support around end-of-life situations (including contacting an owner and explaining what happened when a cat was brought in by a member of the public). Named team members Sue and Tom are specifically thanked for “going above and beyond” in one review. ## Services Services mentioned in the available information include: - Routine consultations, including annual checks - Vaccinations (including for anxious/fearful dogs) - New pet registration (dog and cat mentioned) - Ad hoc appointments as needed - End-of-life support and aftercare communication (described in the context of a cat that passed away) ## People - **Sue** (role not stated): mentioned by name in a review for going “above and beyond” during an end-of-life situation, including gentle explanations and support. - **Tom** (role not stated): also named and thanked alongside Sue for the same situation. ## Reviews **Google rating: 4.6 stars from 55 reviews.** **Themes below are drawn from the latest written reviews available to us.** - **Fast access to appointments:** one owner says they were “seen very quickly” when registering a new dog and existing cat. - **Non-judgmental, practical guidance:** owners mention “good advice” and not feeling judged. - **Handling nervous pets during routine care:** a reviewer describes a senior dog who usually fears vet visits, but had vaccinations done calmly “without him panicking.” - **Compassionate communication in difficult moments:** one review describes the practice calling, explaining events gently, and treating a pet with dignity after the pet was brought in by a member of the public.