Unicorn Vets Fairfield – Vets in Fair Oak
Clinic Overview
Unicorn Vets Fairfield, located in Fair Oak, is a well-regarded veterinary clinic with a Google Maps rating of 4.7 stars from 255 reviews. This high rating, supported by a substantial number of reviews, suggests a strong reputation overall. Known for its friendly and informative staff, the clinic is particularly praised for its handling of pets, with several reviewers noting that their animals are happy and well-treated during visits.
A standout feature of Unicorn Vets Fairfield is its role as a Veterinary Nurse Training facility, highlighting its commitment to education and high standards of veterinary care. Despite this, a few reviews indicate room for improvement in communication and appointment scheduling. Andy Cameron, a reviewer, mentions challenges in making appointments online and receiving timely email responses, although issues are reportedly resolved via phone calls.
While most feedback is positive, there is a notable negative review by Gabriella Haslam, who describes a distressing experience due to miscommunication and unprofessional behavior from staff, highlighting an area where the clinic could potentially improve.
In terms of individual recognition, specific staff members are not prominently mentioned in the data available. Pricing information is not transparently provided, which could be an area for the clinic to enhance its service transparency.
Overall, Unicorn Vets Fairfield appears to be a reliable choice for pet owners in Fair Oak, with a strong base of satisfied clients, but with an opportunity to enhance their service by addressing communication issues and ensuring consistent customer experiences.
Special Services
Animals Treated at Unicorn Vets Fairfield
Animals We Treat
Companion Animals
Opening Hours – Unicorn Vets Fairfield
Opening Hours
Hours
Reviews for Unicorn Vets Fairfield
Note: Showing the 5 most recent Google reviews out of 255 we track in total. Recent reviews may not be representative of overall sentiment.
A Strange
4 weeks ago
Always great with our dogs and all staff are helpful, friendly and informative
Gabriella Haslam
6 months ago
Booked an appointment yesterday after a long break from this vet—my dog hasn’t been back in a while due to severe anxiety, made worse after she was attacked by another dog. When I made the appointment, I specifically asked if we could be seen in the car because of how bad it gets for her. They said that was fine. Spoiler: it wasn’t. I arrive today—dog literally shaking, foaming at the mouth, clearly panicking—and I have to carry her inside, where the receptionist starts pelting me with questions like I hadn’t just explained (again) that we were meant to be seen in the car. I must’ve repeated myself three times. I just wanted to see if they could prescribe something to help with her anxiety, since our usual mobile vet is away. But instead, I’m told I’ve been deactivated from the system because she hasn’t been seen in a while. First I’m hearing of it. Apparently, someone was supposed to call and cancel the appointment—but when I asked why they didn’t, I was told, “we were busy.” Amazing. Too busy to make a phone call, but not too busy to waste my entire day and completely freak out my dog for absolutely no reason. And the receptionist? Giving me the full up-and-down like I’d walked in naked holding a machete. Maybe it was the tattoos? Which is ironic, considering the ink on my arm probably cost more than she pulls in a year. Bit bold from someone who looks like a chihuahua that just discovered passive aggression. Eventually, the vet did come out to the car—but by then my dog was already a wreck—and just to round things off, the vet herself was rude too. Not in a “short on time” kind of way, but in a “deeply unimpressed to be doing her job” kind of way. Avoid at all costs 👍🏽
Roxy Harris
9 months ago
Always friendly when we go and Loki always loves the fuss he gets from all the staff not to mention the treats 😁
Jim
10 months ago
My dogs have been associated with Unicorn vets for many years and we have always had excellent service. They are friendly, efficient and informative and my dogs love visiting the vets.
Andy Cameron
a year ago
Fantastic Vets From reception right through to the vet they always treat you brilliantly and kindly. My only issue is its absolutely impossible to make an appointment online and rarely get back to emails. ALWAYS resolve any issues over the phone however I do have a phone phobia so do all my communications online! But the surgery itself is fantastic.
