Dog & Cat Vets in Fair Oak

## Summary Unicorn Vets Fairfield is a veterinary clinic that also operates as a **veterinary nurse training facility**. The clinic website mentions a **Pet Health Club® Plus plan** where **consultations are included**, a **Video Vet** option, and special offers such as a **free health check** and **wellness screening for £60**. It also states they now require **7 days’ notice for food or medication orders** due to delivery changes. In the latest reviews, some owners describe **being offered immediate appointments** when their pet was unwell and mention **treats/fuss for dogs** during visits. Others raise concerns about **pricing (“sky high”, “hidden charges”)** and **administrative/booking problems**, including an online appointment being cancelled shortly before the slot and a separate report of being told a pet owner was “deactivated” because the pet hadn’t been seen in a while. ## Services Based on the clinic website and the latest reviews, the following services/capabilities are mentioned: - **Veterinary consultations**, including **consultations included** as part of a **Pet Health Club® Plus** plan (plan pricing not stated). - **Video Vet** (remote consultation option is implied by the website wording). - **Food and medication ordering**, with a stated policy of **7 days’ notice** for orders. - **Free health check** (promotional offer referenced on the website). - **Wellness screening** (website explicitly advertises this). - **Relocating your pet abroad** (website references support/info for this topic). - Reviews describe **same-day/immediate appointments** being offered for a cat that had been unwell for several days. ## Pricing - **Wellness screening: £60** (website offer). - **Free health check** (website offer). - Reviews include complaints that prices are “sky high” and mention “hidden charges,” but no specific fees or examples are provided. ## People - **Andria** (role not stated in the review) is named by one owner who says she provided care for their unwell cat and describes her **“care and compassion”**, noting they were offered **immediate appointments** on two separate calls. - Reception/administration feedback is mixed: some reviews praise staff as **helpful, friendly and informative**, while others describe problems around **new-customer status**, **account “deactivation”**, and **communication/handling of a request to be seen in the car** for an anxious dog. ## Reviews **4.7 stars from 257 reviews.** **“Themes below are drawn from the latest written reviews available to us.”** - **Fast access to appointments** is mentioned positively (one owner says they were offered immediate appointments twice for a poorly cat). - Multiple owners describe staff as **helpful/friendly/informative**, and several mention dogs getting **treats and attention** during visits. - Some reviewers report **booking and communication problems**, including an online appointment reportedly cancelled shortly before the slot with a message that they weren’t taking new customers, and another account describing being told their pet owner record had been “deactivated.” - **Cost concerns** appear in at least one recent review, alleging **high prices** and **“hidden charges”** (no itemised examples given).