Specialist Vets in Fareham

## Summary Companion Care (Fareham) Ltd operates under the Vets for Pets group and is based inside a Pets at Home store. The practice is set up for routine care and surgery (with an operating theatre, hospital ward, isolation unit and an in-house laboratory), and also lists equipment/services that support more in-depth workups (e.g., ultrasound, endoscopy, ECG and cardiology tools). It also states a 24‑hour cancellation / fail-to-attend policy. From the latest reviews, owners frequently mention: update calls during and after procedures (including a call the next day), staff taking time to settle anxious dogs before examinations or surgery, and pets appearing comfortable when discharged after operations. One recent review reports a serious concern about aftercare following surgery in an elderly dog (including the dog dying the same evening) and describes the cost as unexpectedly high. ## Services Services and facilities mentioned by the clinic website and/or reviews include: - Consultations and routine preventive care (annual vaccinations and check-ups are specifically mentioned in reviews) - Surgery and inpatient care (operating theatre; hospital ward) - Dentistry (listed) - Diagnostic testing and monitoring: - In-house laboratory (biochemistry, haematology) - Blood pressure monitoring - ECG - X-ray and ultrasound - Endoscopy - Eye pressure testing (Tonopen) - Isolation unit (listed) - Nurse clinics (listed) - Exotic and small mammal care (listed), including rabbit medicine and testing (and rabbits treated in reviews) - Pet Passport / Animal Health Certificate (listed) - Out-of-hours emergency care is provided via Vets Now (as stated on the website) ## Pricing - One reviewer reports being charged **£2,670** for an elderly dog’s spay surgery and a **~3 hour stay**, and felt this was “far too expensive.” (No other specific prices are stated in the provided information.) ## People - **Vicki** (role not stated in the review, but appears to be a clinician): mentioned for taking time during vaccinations/check-ups to help a dog get comfortable in the room, explaining what she was doing, and leaving the owner confident enough to request her for an upcoming operation. - **Robyn**: praised for handling an anxious dog during a paw-seed case that led to an operation; the owner specifically appreciated the way Robyn helped keep things as low-stress as possible. - **Reception team**: described as providing “super service” by one reviewer. ## Reviews **Google rating: 4.5 stars from 141 reviews.** **Themes below are drawn from the latest written reviews available to us.** - **Peri-operative communication:** owners describe receiving an update call during the day of an operation and a follow-up call the next day to check recovery. - **Handling nervous pets:** multiple reviews mention staff recognising anxiety and taking steps to reduce stress (e.g., settling a dog into the room before starting, keeping the pet comfortable throughout). - **Positive procedure outcomes described by owners:** one owner said their dog was “totally chilled” on collection after an operation; another mentions feeling confident after “a few procedures.” - **Rabbit care specifically referenced:** vaccination plus an additional eye check, advice about restarting antibiotic eye drops, and an eye flush to check for blockage. - **A conflicting account on aftercare and decision-making:** one reviewer reports being advised to proceed with surgery for an older dog, then experiencing a death later the same day and feeling aftercare was poor; they also describe cost concerns. Other recent reviews, however, describe attentive follow-up and reassurance around operations.

## Summary Fareham Creek Veterinary Surgery is an **independent, privately owned** practice and an **RCVS-accredited General Practice**. The website describes facilities set up for **separating cats and dogs** (designated waiting areas and separate hospital wards), plus an **in-house laboratory**, alongside **dental care, surgery, and urgent care**. Reviews most often highlight vets who **explain options clearly**, will **fit pets in when needed**, and take time helping **anxious rescue dogs** get used to visiting; one reviewer also flags that **emergency medication felt expensive** compared with buying online. ## Services Based on the website and reviews, the clinic offers: - **Emergency and urgent care**, with a **24/7 service** stated as available either through the clinic or a **dedicated out-of-hours team** - **Surgery** - **Dental care** - **In-house laboratory** testing - **Cat- and dog-separated facilities**: designated waiting areas and separate hospital wards The clinic is also listed in the provided clinic data as a **Veterinary Nurse Training facility**. ## People - **Becky**: Mentioned as having looked after one reviewer’s **four dogs over four years**, “through happy and sad times.” - **Peter**: Mentioned as the vet a reviewer has “always had my cats looked after by,” alongside his team. Across reviews, staff are repeatedly described in practical terms as: - **Explaining things well**, which helped owners feel more confident about next steps - **Making time for urgent needs** (being able to “squeeze me in when needed”) - **Working patiently with nervous pets**, including helping an **anxious rescue** become more comfortable with the clinic environment ## Reviews **Google rating: 4.7 stars from 244 reviews.** **Themes below are drawn from the latest written reviews available to us.** - Owners frequently describe **clear communication**, including staff who “explain things well.” - Multiple reviews mention **support during difficult periods**, including long-term care “through happy and sad times.” - **Access when needed** comes up (being “able to squeeze me in”). - Several reviews emphasise how pets are handled, including an **anxious rescue** supported to get used to visits. - **Cost is occasionally raised as a downside**: one reviewer said emergency medication was expensive and could be bought online for less.

## Summary Companion Care (Fareham Collingwood) Ltd operates under the Companion Care Vets brand, and the clinic website describes it as a “locally-owned veterinary practice” based inside a Pets at Home store. The practice presents itself as set up for diagnostics and surgery, with on-site imaging and lab capability (e.g., ultrasound, X‑ray, in‑house lab) plus facilities such as an operating theatre, isolation unit, and hospital ward. From the latest reviews available to us, owners most often mention: - clear communication and follow-up (including a phone call to go through blood results line-by-line) - gentle handling of nervous or reactive pets (a “snappy” dachshund; nervous rabbits) - a mix of experiences around end-of-life visits: some describe very compassionate support, while one review describes a rude, unempathetic reception experience - repeated concerns from some reviewers about high pricing and how costs are discussed ## Services Based on the clinic website summary and the reviews, services/capabilities mentioned include: - **Diagnostics & monitoring:** in-house laboratory testing (biochemistry, haematology), blood pressure monitoring, ECG, ultrasound, X‑ray, tonopen (eye pressure measurement) - **Surgery & hospital facilities:** operating theatre, hospital ward, isolation unit - **Procedures/treatments referenced by owners:** blood draws, vaccinations, eye dye test, medicated eye drops/lubricant, anti-inflammatory medication; treatment for ingrown toenails - **Special clinics/services:** nurse clinic, dentistry, endoscopy, laser treatment - **Species/case types:** small animals plus **exotic pets** (including reptiles); rabbit medicine and testing; small mammal medicine and surgery - **Travel documentation:** pet passport service - **Out-of-hours:** the website states out-of-hours cover is provided by **Vets Now** (details via the surgery) The structured clinic data also lists the practice as a **Veterinary Nurse Training facility**. ## Pricing The clinic website summary does not provide a price list, but reviewers report specific charges and estimates: - One owner says their **pet plan** meant a **£22 consultation fee** was *not* charged. - One owner reports an initial visit costing **£130** (anti-inflammatory medicine, medicated eye drops, lubricant, and an eye dye test), followed by a recheck 6 days later where they were charged **another £100**, including **£81 for 15 tablets** of antibiotics. - Another owner reports being quoted **£450–£600** for “full body blood work” for a cat; **£900** to diagnose a heart murmur; and possible monthly monitoring “up to **£600 per month**”. (These figures are from individual reviews and may not reflect typical or current pricing.) ## People - **Emily / Emily Wignall (vet)**: mentioned in multiple reviews for handling difficult/emotional situations and challenging pets. One owner with a “snappy and poorly” dachshund describes her as caring and sensitive; another specifically praises her compassion and patience during a dog’s final year and at end-of-life. - **Silvia**: described as professional during vaccinations and blood sampling; one owner highlights a **follow-up phone call** where Silvia went through blood test results “each line” to ensure understanding. - **Nursing team (unnamed)**: one owner (in two separate reviews) says a nurse was **very gentle** with their nervous rabbits. - **Reception**: reviews conflict—one describes reception staff as “amazingly sympathetic and kind” during an end-of-life visit, while another describes a receptionist as rude and lacking empathy during euthanasia. ## Reviews **Google rating: 4.4 stars from 190 reviews.** **“Themes below are drawn from the latest written reviews available to us.”** - **Communication and follow-up:** owners describe clear explanations (including a follow-up call to review blood results in detail) and efficient appointments (“in and out in under 20 mins”). - **Handling of nervous/reactive pets:** specific mentions include a reactive (“snappy”) dachshund and nervous rabbits being handled gently. - **End-of-life experiences vary:** some owners felt strongly supported by both reception and the vet during euthanasia; another owner reports the vet was good but reception was rude and unhelpful. - **Cost concerns:** several owners describe the practice as expensive, citing itemised medication costs and high quoted prices for diagnostics/monitoring; one review also alleges discussions felt focused on insurance coverage.

## Summary Portchester Vets presents itself as a practice that focuses on informed choice: the website states they aim for “no pressure, no sales,” offering treatment options aligned with an owner’s wishes and budget, and estimating fees before work is done. They also describe steps to reduce stress for anxious pets (treats on hand and encouraging dogs to drop in for a fuss and a biscuit), plus a quiet family room if there’s a delay or emergency. In the latest reviews available, owners repeatedly describe clear explanations during consults, being talked through options and costs before treatment, and gentle handling of nervous or frightened dogs. More complex care is also mentioned in reviews, including a kitten’s leg amputation performed on Christmas Eve, with the owner describing strong support and guidance throughout. ## Services Services and capabilities mentioned in the website text and reviews include: - Consultations with treatment options explained, and fees estimated before work begins (as stated on the website). - Vaccinations (“top up jab” mentioned in a review). - Parasite prevention medication (flea and tick tablets mentioned in a review). - Surgery (a kitten leg amputation described in a review). - Handling support for anxious or nervous pets (treats, encouragement for low-pressure visits, and multiple reviews describing gentle handling). - Referral to a “Recognised Veterinary Specialist” for more complex procedures when appropriate (as stated on the website). - Guidance on what to do in an emergency when the clinic is closed (website states this information is provided). - Veterinary Nurse Training facility (listed in the clinic’s provided data). ## People Named team members mentioned in reviews: - **Katie (vet)** and **Alex (vet)** — thanked by name by an owner whose kitten needed a leg amputation, describing being guided through a difficult situation and made to feel comfortable. - An **unnamed receptionist** — singled out for helping during the same case. Across multiple reviews (without specific names), owners commonly mention: - Vets taking time to explain what’s happening and how to manage the problem at home. - Calm, gentle handling for frightened or nervous dogs during examinations. ## Reviews **Google rating: 4.7 stars from 243 reviews.** **Themes below are drawn from the latest written reviews available to us.** - Clear communication during appointments: owners mention being told what the vet is doing, having problems explained, and being given treatment/cost options before proceeding. - Strong support for anxious pets: several reviewers describe nervous or frightened dogs being handled gently and becoming more relaxed during visits. - Range of care from routine to complex: routine preventatives and boosters are mentioned, alongside a major surgery case (kitten leg amputation) with the owner describing “above and beyond” support and guidance. - Practical service experiences: being seen on time is specifically mentioned, and one reviewer notes follow-up after treatment.