
Ocean Vets Ltd, located in Fordingbridge, is a highly regarded veterinary clinic with a strong reputation for excellent customer service and compassionate animal care. The clinic boasts a commendable Google Maps rating of 4.8 stars, based on 80 reviews, which underscores its reliability and the satisfaction of its clientele.
The feedback from customers highlights the clinic's dedication to providing a supportive and accommodating experience. Tom Tom praised the clinic's excellent customer service and lack of sales pressure, while Carlos Rey appreciated the compassionate care given to a wounded wild rodent, reflecting the staff's empathy and professionalism. Marilyn Foreman, whose visit was during a holiday, noted the clinic's willingness to accommodate her last-minute needs, describing the staff as friendly and reassuring.
However, not all feedback was positive. Cathryn Nosrati expressed dissatisfaction with new charges implemented by the clinic, noting that the additional fees for day boarding during tests felt unnecessary, and she mentioned a preference for prior veterinarians Vaughn and Mr. Dunton. Her concerns about pricing transparency, particularly regarding ear drops, indicate that some clients might perceive recent changes as less favorable.
Overall, Ocean Vets Ltd appears to be a reputable clinic with a strong foundation in customer service and animal care. While most reviews are overwhelmingly positive, indicating a trusted establishment, the feedback from Cathryn Nosrati suggests that potential clients should inquire about pricing and services to ensure clarity.
Note: Showing the 5 most recent Google reviews out of 80 we track in total. Recent reviews may not be representative of overall sentiment.
2 months ago
What a pleasure to use. Excellent customer service and no hard sales pressure at the counter. Thanks guys for a great experience 👍
6 months ago
Brought in a wounded wild rodent. Poor young thing was stressed and so was I. They were very sympathetic to me and did the kindest thing for the rodent.
10 months ago
It was a sad day when Vaughn left as he proved an excellent successor to Mr Dunton who was himself a wonderful caring vet.For thirty years I have used both Alderholt and Three Legged Cross but sadly am now about to change vets as I resent being charged day board for my dog for the day when paying for expensive tests, surely this is just greed as the price for procedure surely incorporates this but no this is a new additional charge by the new vets.Ear drops charged at double the pet shop price when not informed I could get them cheaper in a shop and the nail in the coffin was not being able to return them so I could buy from the pet shop. Vaughn will be sadly missed by many I think.
a year ago
On holiday in the area,fitted me in within an hour,think they were possibly closing.Saw Frankie and assure me he seemed ok,having jumped all over the vet !! Saw them again the following day,did some tests all ok,panicking owner !! Very friendly and would definitely go back again if needed.
4 years ago
You always get more than you went for. The vets are mines of information which they share generously in answer to questions. My pets are safe in their care.
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