Pilgrims Vet Practice

Pilgrims Vet Practice describes itself as a modern practice with mobile vet equipment and “experienced vets, nurses & support staff,” and it offers a Pet Health Club® Plus plan where consultations are included. Reviews most often point to the clinic being set up for both routine care and urgent same-day problems: owners describe being seen promptly, having tests run with same-day results, and getting clear communication on treatment and costs. Several reviewers also mention active follow-up after treatment (“not a ‘walk away’”), and care for a wide range of animals including cats, dogs, chickens and ponies.

Services

•Emergency/urgent care: listed as providing emergency veterinary services (24/7 or extended hours). Reviews describe prompt care for urgent cases, including adder bite treatment and rapid assessment when pets became suddenly unwell.
•Diagnostics/testing: reviewers mention tests being carried out with results returned the same day.
•General consultations and treatment: examples include a thorough examination and medication prescribed after a previous misdiagnosis elsewhere.
•Puppy classes: mentioned by a long-term client.
•Multi-species care: the practice website states care for “any species of animal,” and owners specifically mention cats, dogs, chickens and ponies.
•Training: listed as a Veterinary Nurse Training facility.
•Pet Health Club® Plus plan: website states consultations are included as part of this plan (no further plan details provided).

People

•Niall (vet): described as patient, empathetic and thorough during a “very challenging time,” and as combining expertise with “open minded honesty and empathy.”
•Nikki (vet): praised for listening, reassuring worried owners, and keeping clients up to date with costings during a cat’s assessment and treatment.
•Jackie (reception): mentioned for being notably kind and supportive during a stressful visit.

Reviews

Google rating: 4.8 stars from 148 reviews. “”

•Fast access and calm handling in urgent situations, including cases while owners were travelling and a reported adder bite.
•Follow-up after treatment: owners note the team checks in rather than ending support once the appointment is over.
•Clear explanations and cost communication, with one review specifically highlighting being kept updated on pricing as care progressed.
•Diagnostics and treatment that owners felt made a difference, including thorough exams, prescribing needed medication, and same-day test results.

Reviews for Pilgrims Vet Practice

Note: Showing the 5 most recent Google reviews out of 148 we track in total. Recent reviews may not be representative of overall sentiment.

Byron Chalcraft

a month ago

Ilona Cook

2 months ago

An excellent team of vets and staff who are genuinely committed and compassionate about putting the animal first. Everyone is so friendly, and it’s not a “walk away” after treatment; they make sure that they are following up on the patient, whether it’s the vet, the vet nurses or the receptionist practitioners. They know my animals well, from cats, dogs, chickens and ponies and therefore I have complete trust in their knowledge, care and ethos for my animals and me.

Fee Dougal

Sarah Mansbridge

Excellent vets , my cat was wrongly diagnosed elsewhere , I brought him to Pilgrims vets where he was seen on that day given a thorough examination and given medication that he needed . Jackie in reception was kind caring and just amazing . Nikki the vet was excellent she listened to me kept me up to date with costings and reassured when I was worried for my pet . I will be moving my dog to this practice . Thank you Pilgrims Vets

3 months ago

Alan Foster

We highly recommend Pilgrim vets and have used them for years, including their puppy classes.

Bev Fox-Pearson

Amazing support for our dog who took ill on holiday. We were seen really quickly and tests were carried out and results returned on the same day. Staff were really caring. We are very grateful for their help

Cinnamon Press

Having seen a lot of different vets over the years, I can honestly say that Niall is one of the best vets I've ever had contact with. He has a superb approach and blends his expertise with open minded honesty and empathy. So grateful to have found Pilgrim Vets and can heartily recommend him.

Sophie Mock

6 months ago

While on holiday, our miniature dachshund was bitten by an adder, and we were incredibly grateful for the care provided by Pilgrims Vets. They saw her promptly, were calm, reassuring, and clearly very knowledgeable. The treatment and communication were excellent throughout. We couldn’t have asked for better care during a stressful situation.

Ann Denyer

7 months ago

After spending a night at emergency vets, our very poorly little dog was discharged back to our regular vets, Pilgrims. This was a very challenging time for us as owners and Niall was very patient, empathetic and thorough. All the staff are very kind, dedicated and supportive. I would highly recommend this practice