
Hook Veterinary Centre Limited, located in Hook, Hampshire, is a highly regarded veterinary clinic with a strong reputation for providing excellent care to pets. With a Google Maps rating of 4.8 stars from 283 reviews, it is evident that the clinic is well-regarded by the community. This high rating, supported by a significant number of reviews, suggests a consistent level of satisfaction among clients.
The clinic is also a Veterinary Nurse Training facility, indicating a commitment to education and high standards of care. Many reviews highlight the professionalism and genuine care provided by the staff, from front-of-house personnel to nurses and veterinarians. Reviewers consistently mention feeling confident in the care their pets receive, with several clients returning to the clinic for many years.
However, one negative review stands out, expressing dissatisfaction with conflicting weight assessments and costly test suggestions, which raises concerns about consistency in evaluations. Despite this, the overwhelming majority of reviews are positive, praising the clinic for its transparency in costs and the availability of pet insurance plans, such as Pet Plan+, which offer clients peace of mind and discounts on treatments.
Overall, Hook Veterinary Centre Limited is highly recommended by its clientele, with a strong emphasis on professional, compassionate care and transparent pricing. For those in Hook seeking reliable veterinary services, this clinic appears to be a trustworthy choice, backed by numerous positive experiences shared by pet owners in the community.
Note: Showing the 5 most recent Google reviews out of 283 we track in total. Recent reviews may not be representative of overall sentiment.
a week ago
The staff are absolutely amazing, from those at front of house answering phones and inquiries, to the nurses to the vets. They have given our Doug the best care for the last 5 years.
4 weeks ago
You guys are the best vets around. you genuinely care and are very competent and professional. It means the world to me to know my dog is in good hands! Thank you
4 months ago
Absolutely awful! My 2 cats went for a check up. One was obviously overweight which I knew but much smaller one was also weighed and was surprised to be told he was also overweight. Was asked to come back in 2 weeks time. Reduced food for both cats and when I returned saw a different vet and was told my smaller cat was very underweight. When I challenged this and told her about previous vet's advice, she got very defensive and told me there must be some other underlying health reason for the drastic loss of weight and suggested various very expensive tests. I was fuming and mortified that I had been given incorrect information and upset at the thought I had been starving my sweet cat. I completely dismissed her 'diagnosis' and I am writing this 2 years later and my cat has not been struck down by some mystery disease! Totally incompetent do not put the health of your animals in their hands. Would give them no stars if I could!
6 months ago
Always a great service at Hook vets. The reception staff and vets are always transparent on costs, and are always friendly and professional. I have used Hook vets for over 8 years where they have helped look after my cats, dogs and rabbits. Highly recommend.
8 months ago
We cannot fault Hook Veterinary Surgery, all the staff are so helpful and friendly. We have pet plan and pet plan+ for our fur babies. Pet plan+ really does give you extra peace of mind knowing that you can go for a consultation and not have to pay anything for that. You also get a good discount on treatments and products with pet plan. We have had our first dog spayed and also teeth cleaned there, they give such amazing care. Our new rescue dog is booked in for teeth cleaning next week and then a spay in March, we know she will be really cared for. Highly recommended.
