Hook Veterinary Centre Limited

Hook Veterinary Centre Limited offers routine and preventive care for a range of small pets (dogs, cats, rabbits, guinea pigs, ferrets and hamsters), with services listed on its website including vaccinations, microchipping, dental care, nurse clinics and home visits. The clinic also states that emergency vet services are available.

In the latest reviews available to us, owners most often point to practical, decision-relevant details such as help with insurance claims and discussions about ways to manage costs, plus clear cost transparency. Procedures specifically mentioned include spaying and teeth cleaning. One review describes a serious inconsistency between two appointments about a cat’s weight status and a subsequent suggestion of “very expensive tests,” which the reviewer felt was incorrect.

Services

Based on the clinic website summary and the latest reviews, Hook Veterinary Centre Limited provides

•Vaccinations
•Microchipping
•Dental care, with reviews specifically mentioning teeth cleaning
•Neutering/spaying, specifically mentioned in reviews
•Nurse clinics (listed on the website)
•Home visits (listed on the website)
•Emergency vet services (the website states availability)
•Care for dogs, cats, rabbits, guinea pigs, ferrets and hamsters (listed on the website)
•Veterinary Nurse Training facility (listed in the provided clinic data)

People

No individual clinicians are named in the information provided, but reviews repeatedly distinguish between

•Reception/front-of-house team: mentioned for being helpful with queries and for supporting owners with insurance claims.
•Nurses and vets: multiple reviewers describe consistently good care over multiple years, and one review highlights transparency around costs during care decisions.

Reviews

4.8 stars from 288 reviews.

•Many owners describe efficient appointments and a pleasant welcome, with “professional service” mentioned explicitly.
•Several reviews highlight cost transparency and practical support, including help with insurance claims and discussing ways to manage costs.
•Specific care examples mentioned include spaying and teeth cleaning; one owner also references a Pet Health Club-style plan where they say consultations can be covered and discounts offered (no prices stated).
•A minority view reports a major discrepancy between vets regarding a cat’s weight (overweight vs underweight on a follow-up) and felt pressured toward expensive tests, describing the experience as incompetent.

Reviews for Hook Veterinary Centre Limited

Note: Showing the 5 most recent Google reviews out of 288 we track in total. Recent reviews may not be representative of overall sentiment.

Maria Drakou

in the last week

Russell

2 weeks ago

They've always been super helpful and understanding and the staff are always lovely. It is clear that their first priority is the health and welfare of the animals that come to them, but they are also helpful with insurance claims and and ways to manage costs.

Caz Smith

3 weeks ago

Excellent vet at hook highly rated they are warm helpful kind and pleasure to deal with they are excellent with your pets 5 stars from me thankyou means so much to me and many pet owners they go that extra mile when seeing your pet truely best service ive ever had with my pet lil Sukkie chihuahua. Thankyou everyone .

Keith Angus

Another efficient and pleasant visit. Lovely welcome and professional service. Many thanks

Tom Greenwood

2 months ago

alexiscolyer

a week ago

The staff are absolutely amazing, from those at front of house answering phones and inquiries, to the nurses to the vets. They have given our Doug the best care for the last 5 years.

Jessica Delaney Robinson

4 weeks ago

You guys are the best vets around. you genuinely care and are very competent and professional. It means the world to me to know my dog is in good hands! Thank you

Anon Name

4 months ago

Absolutely awful! My 2 cats went for a check up. One was obviously overweight which I knew but much smaller one was also weighed and was surprised to be told he was also overweight. Was asked to come back in 2 weeks time. Reduced food for both cats and when I returned saw a different vet and was told my smaller cat was very underweight. When I challenged this and told her about previous vet's advice, she got very defensive and told me there must be some other underlying health reason for the drastic loss of weight and suggested various very expensive tests. I was fuming and mortified that I had been given incorrect information and upset at the thought I had been starving my sweet cat. I completely dismissed her 'diagnosis' and I am writing this 2 years later and my cat has not been struck down by some mystery disease! Totally incompetent do not put the health of your animals in their hands. Would give them no stars if I could!

Kristabella Griffiths

6 months ago

Always a great service at Hook vets. The reception staff and vets are always transparent on costs, and are always friendly and professional. I have used Hook vets for over 8 years where they have helped look after my cats, dogs and rabbits. Highly recommend.

Tina Maria Kean

8 months ago

We cannot fault Hook Veterinary Surgery, all the staff are so helpful and friendly. We have pet plan and pet plan+ for our fur babies. Pet plan+ really does give you extra peace of mind knowing that you can go for a consultation and not have to pay anything for that. You also get a good discount on treatments and products with pet plan. We have had our first dog spayed and also teeth cleaned there, they give such amazing care. Our new rescue dog is booked in for teeth cleaning next week and then a spay in March, we know she will be really cared for. Highly recommended.