Pet Doctors Lake

Pet Doctors Lake in Sandown is a CVS-owned small-animal practice that says it has been established since 1980 and is listed as an RCVS General Practice. The clinic offers routine veterinary care alongside on-site diagnostics including CT, ultrasound, X-ray and an in-house lab, supporting both first-opinion care and more advanced work-ups. Recent feedback suggests a mixed experience overall, with praise for compassionate vets and quick access in some cases, alongside some complaints about reception and urgent-care handling.

Services

• •General veterinary care: consultations, vaccinations, parasite control, neutering, microchipping, nurse clinics and six-month health checks.
• •Diagnostics and imaging: on-site CT, X-ray, ultrasound and an in-house lab are listed by the practice, along with blood pressure checks.
• •Procedures and treatment: surgery, including soft tissue surgery, plus dentistry.
• •Routine support services: grooming and nail clipping, anal sac expression, pet travel documentation for Great Britain, and home visits.
• •Species seen: the practice says it treats dogs and cats as well as a wider range of small pets and birds, including rabbits, ferrets, reptiles and tortoises, poultry, and birds of prey.
• •Emergency arrangements: emergency support is available during normal opening hours, with out-of-hours care provided by an external emergency vet service.
• •Examples mentioned by owners: reviews describe the clinic fitting in a last-minute appointment for a dog while the owner was on holiday, helping an anxious dog feel more comfortable during a visit, and seeing an unregistered dog promptly for an allergic reaction treated with injections and tablets.

Pricing

Published prices suggest the clinic sits around average, based on a partial sample of comparable services. Reviews add a mixed pricing picture: one owner complained about strong focus on costs during an urgent case and said the clinic did not offer payment plans, while the written reviews otherwise focus more on care and staff than on routine fees.

People

• •Siobhan is named in reviews as a kind, competent and reassuring vet, praised for handling a last-minute appointment with compassion.
• •Dr Guilherme Pacheo is described as knowledgeable and patient, with one owner saying he explained things clearly and helped an anxious dog feel at ease.
• •The wider team receives mixed feedback, with some owners praising a friendly receptionist and friendly staff, while others report a rude or condescending front-desk experience.

Reviews

Pet Doctors Lake has a 4.2-star Google rating from 101 reviews.

• •Owners give positive feedback on kind, reassuring vets and say the clinic has, in some cases, been able to fit pets in at short notice.
• •Reviews also praise clear explanations and calm handling, including support for an anxious dog.
• •One older positive review describes a dog being seen straight away despite not being registered, then treated promptly for an allergic reaction.
• •Negative feedback centres on reception manners and one serious complaint about urgent-care delays, billing concerns, and discharge aftercare during a critical case.