Pet Doctors Lake – Vets in Sandown
Clinic Overview
Pet Doctors Lake, located in Sandown, is a veterinary clinic that offers a range of services, including emergency veterinary care with extended hours and a veterinary nurse training facility. The clinic has received a Google Maps rating of 4.2 stars from 101 reviews, indicating a generally positive reception from clients.
The reviews present a mix of experiences. Positive feedback highlights the clinic's compassionate and competent staff. James H. praised the friendly receptionist and the reassuring vet, Siobhan, for accommodating his dog on short notice during a holiday. Justyna Malinowska was similarly impressed by Dr. Guilherme Pacheo, noting his knowledge and patience, and expressed satisfaction with the overall friendliness of the clinic's team. Mark Williams recounted a positive experience where the clinic promptly addressed his dog's allergic reaction, despite not being registered, and appreciated the friendly staff.
However, not all experiences have been positive. Lucinda Woolnough shared a distressing account where her critically ill cat was kept waiting for blood test results, with the process appearing more financially driven than medically necessary. She also expressed frustration over a lack of communication and support. Similarly, Kirsten Clarke described ongoing issues with customer service, criticizing the reception staff for being rude and condescending.
Overall, Pet Doctors Lake seems to offer competent veterinary services with some noted areas for improvement in customer relations. While the majority of reviews are positive, emphasizing expertise and care, some clients have reported dissatisfaction with service delivery and communication.
Special Services
Animals Treated at Pet Doctors Lake
Animals We Treat
Companion Animals
Farm Animals
Opening Hours – Pet Doctors Lake
Opening Hours
Hours
Reviews for Pet Doctors Lake
Note: Showing the 5 most recent Google reviews out of 101 we track in total. Recent reviews may not be representative of overall sentiment.
James H
a month ago
Incredibly grateful to and impressed by Pet Doctors Lake; from the friendly receptionist to the wonderfully kind, competent and reassuring vet Siobhan. When our dog Lupin needed a last minute appointment whilst on holiday they fitted us in and treated us all with compassion. Thank you! ❤️🐾
Lucinda Woolnough
5 months ago
Took my cat to the pet doctors in Lake. She had to have blood test done which we had to wait 2 hours, mind you she was very ill and we were told she would have to go to the pet doctors hospital in Newport yet we were in the waiting room for 2 hours waiting for results that were sent to Newport anyway so we don't know why he didn't tell us to go their straight away when he even stated she was in critical condition. If being honest, it was more so he could talk about the bill and even put an extra £500 on for anything additional he might of missed. We did eventually take her to Newport on the bus as me and my mum do not drive and my dad was at work yet the vet told us to get in our car and go to Newport. Sadly when we got their, she was too ill and had to be put to sleep. They also left the needle in her arm and we had to carefully take it out when we got home. They are very money orientated and even said that they put animals to sleep if the person does not have the money to pay for the pet care and they do not have payment plans.
Justyna Malinowska
6 months ago
Dr Guilherme Pacheo is incredibly knowledgeable and patient . He took the time to explain everything to me. He made my anxious Ruby feel comfortable. The entire team at the Clinic is so friendly . Highly Recommend 5 star ⭐ . Thank you ❤️
kirsten clarke
a year ago
My mum has our dog booked in at this vets and has had non stop problems. The lady behind the desk is very rude and condescending and clearly has no people skills whatsoever. Do not recommend this place at all
Mark Williams
6 years ago
Very friendly staff and great vets sorted my sidney out straight away with injections and pills after being bitten up ventnor downs had a bad allergic reaction to sting and cam out in big bumps on head was really worried but they saw him straight away even though we were not registered. A great vets !thank you loads mark and sidney. X.
