Pet Doctors Lake – Vets in Sandown
Clinic Overview
Pet Doctors Lake is a small-animal practice that, according to its website, has been established since 1980 and is listed as an RCVS General Practice. The clinic describes on-site diagnostic capability (including CT, ultrasound, X-ray, and an in-house lab) and offers both routine care and more advanced work-ups.
Pet Doctors Lake is a small-animal practice that, according to its website, has been established since 1980 and is listed as an RCVS General Practice. The clinic describes on-site diagnostic capability (including CT, ultrasound, X-ray, and an in-house lab) and offers both routine care and more advanced work-ups.
From the latest reviews available to us, owners describe a mix of experiences: some report being fit in for a last‑minute appointment and having conditions treated promptly (including injections and tablets for an allergic reaction), while others describe long waits during a critical illness, concerns about billing focus, and reception/customer-service problems.
Services
Based on the clinic website summary, services and capabilities include
- •Consultations
- •Diagnostic tests & imaging (listed facilities include CT scanner, X-ray, ultrasound, plus an in-house lab)
- •Surgery (including soft tissue surgery listed as a specialty area)
- •Dentistry
- •Microchipping
- •Neutering
- •Vaccinations and parasite control
- •Nurse clinics and six-month health checks
- •Blood pressure checks
- •Grooming & nail clipping
- •Anal sac expression
- •Pet travel documentation (GB)
- •Home visits
Species the practice says it treats includes dogs, cats, and a wide range of small pets and birds (including rabbits, ferrets, reptiles/tortoises, poultry, and birds of prey).
Emergency care (as stated on the website): emergency support is available during normal opening hours, with out-of-hours support provided by an external emergency vet service.
Pricing
- •One reviewer reports being asked about costs during an urgent case, including an additional £500 mentioned “for anything additional” that might be needed. (This is a single review account rather than a published price list.)
- •A reviewer also states they were told the clinic does not offer payment plans.
People
- •Siobhan (vet) is named in a review as “kind, competent and reassuring,” and is credited with handling a last‑minute appointment for a dog with compassion.
- •Dr Guilherme Pacheo is described in reviews as patient and explanatory, with one owner saying he took time to explain everything and helped an anxious dog feel comfortable.
- •Front-desk experience is mixed: some reviews mention a friendly receptionist, while others describe the desk staff as rude/condescending.
Reviews
Google rating: 4.2 stars from 101 reviews. “”
- •Being fit in quickly: one owner says they were accommodated for a last‑minute appointment.
- •Clear explanations and calming handling: reviewers specifically praise time taken to explain care and helping an anxious dog cope.
- •Treatment given promptly in at least one urgent walk-in: a review mentions being seen despite not being registered and receiving injections and tablets for an allergic reaction.
- •Serious complaint about urgent care and costs: one reviewer describes a two-hour wait for blood-test results during a critical illness, feeling the conversation focused heavily on the bill (including an extra £500 mentioned), and reports a problem after the visit involving a needle left in the cat’s arm.
- •Reception/service inconsistency: reviews conflict between “friendly” front desk and reports of rude/condescending behaviour.
Special Services
Animals Treated at Pet Doctors Lake
Animals We Treat
Companion Animals
Farm Animals
Pricing at Pet Doctors Lake
Typical prices at Pet Doctors Lake in Sandown, Hampshire (where available). Prices can change—check with the clinic to confirm.
22 prices available. Last updated 11 Feb 2026.
Consultations
Please contact practice
Please contact practice
Please contact practice
Vaccinations
Neutering
Prescription Fees
Euthanasia
Cremation
Other Services
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Opening Hours
Hours
Reviews for Pet Doctors Lake
Note: Showing the 5 most recent Google reviews out of 101 we track in total. Recent reviews may not be representative of overall sentiment.
James H
4 months ago
Incredibly grateful to and impressed by Pet Doctors Lake; from the friendly receptionist to the wonderfully kind, competent and reassuring vet Siobhan. When our dog Lupin needed a last minute appointment whilst on holiday they fitted us in and treated us all with compassion. Thank you! ❤️🐾
James H
a month ago
Incredibly grateful to and impressed by Pet Doctors Lake; from the friendly receptionist to the wonderfully kind, competent and reassuring vet Siobhan. When our dog Lupin needed a last minute appointment whilst on holiday they fitted us in and treated us all with compassion. Thank you! ❤️🐾
Carol Newstead
6 months ago
Lucinda Woolnough
5 months ago
Took my cat to the pet doctors in Lake. She had to have blood test done which we had to wait 2 hours, mind you she was very ill and we were told she would have to go to the pet doctors hospital in Newport yet we were in the waiting room for 2 hours waiting for results that were sent to Newport anyway so we don't know why he didn't tell us to go their straight away when he even stated she was in critical condition. If being honest, it was more so he could talk about the bill and even put an extra £500 on for anything additional he might of missed. We did eventually take her to Newport on the bus as me and my mum do not drive and my dad was at work yet the vet told us to get in our car and go to Newport. Sadly when we got their, she was too ill and had to be put to sleep. They also left the needle in her arm and we had to carefully take it out when we got home. They are very money orientated and even said that they put animals to sleep if the person does not have the money to pay for the pet care and they do not have payment plans.
Lucinda Woolnough
8 months ago
Took my cat to the pet doctors in Lake. She had to have blood test done which we had to wait 2 hours, mind you she was very ill and we were told she would have to go to the pet doctors hospital in Newport yet we were in the waiting room for 2 hours waiting for results that were sent to Newport anyway so we don't know why he didn't tell us to go their straight away when he even stated she was in "critical condition". If being honest, it was more so he could talk about the bill and even put an extra £500 on for anything "additional" he might of missed. We did eventually take her to Newport on the bus as me and my mum do not drive and my dad was at work yet the vet told us to get in our car and go to Newport. Sadly when we got their, she was too ill and had to be put to sleep. They also left the needle in her arm and we had to carefully take it out when we got home. They are very money orientated and even said that they put animals to sleep if the person does not have the money to pay for the pet care and they do not have payment plans.
Justyna Malinowska
9 months ago
Dr Guilherme Pacheo is incredibly knowledgeable and patient . He took the time to explain everything to me. He made my anxious Ruby feel comfortable. The entire team at the Clinic is so friendly . Highly Recommend 5 star ⭐ . Thank you ❤️
Justyna Malinowska
6 months ago
Dr Guilherme Pacheo is incredibly knowledgeable and patient . He took the time to explain everything to me. He made my anxious Ruby feel comfortable. The entire team at the Clinic is so friendly . Highly Recommend 5 star ⭐ . Thank you ❤️
kirsten clarke
a year ago
My mum has our dog booked in at this vets and has had non stop problems. The lady behind the desk is very rude and condescending and clearly has no people skills whatsoever. Do not recommend this place at all
kirsten clarke
a year ago
My mum has our dog booked in at this vets and has had non stop problems. The lady behind the desk is very rude and condescending and clearly has no people skills whatsoever. Do not recommend this place at all
Mark Williams
6 years ago
Very friendly staff and great vets sorted my sidney out straight away with injections and pills after being bitten up ventnor downs had a bad allergic reaction to sting and cam out in big bumps on head was really worried but they saw him straight away even though we were not registered. A great vets !thank you loads mark and sidney. X.
