Pet Doctors Lake – Vets in Sandown
Clinic Overview
Pet Doctors Lake is a CVS Group small-animal practice in Sandown that says it has been established since 1980 and is listed as an RCVS General Practice. The clinic offers routine veterinary care alongside on-site diagnostics including CT, ultrasound, X-ray and an in-house lab, supporting both first-opinion care and more advanced work-ups. Recent feedback is mixed overall, with many positive comments about kind clinical care and smooth appointments, alongside some complaints about reception and one serious urgent-care experience.
Services
- •General veterinary care: consultations, vaccinations, parasite control, neutering, microchipping, nurse clinics and six-month health checks.
- •Diagnostics and monitoring: on-site CT, X-ray, ultrasound, an in-house lab and blood pressure checks are listed by the practice.
- •Surgery and treatment: surgery including soft tissue surgery, plus dentistry. Recent reviews also mention a spay procedure, with praise for the surgical result, aftercare and follow-up.
- •Routine support services: grooming and nail clipping, anal sac expression, pet travel documentation for Great Britain, and home visits.
- •Species seen: the practice says it treats dogs and cats as well as a wider range of small pets and birds, including rabbits, ferrets, reptiles and tortoises, poultry, and birds of prey.
- •Emergency arrangements: emergency support is available during normal opening hours, with out-of-hours care provided by an external emergency vet service.
- •Examples from owners: reviews describe the clinic fitting in a last-minute appointment for a dog while the owner was on holiday, helping an anxious dog feel more comfortable during a visit, and seeing an unregistered dog promptly for an allergic reaction treated with injections and tablets.
Pricing
Published prices suggest the clinic sits around average, based on a partial sample of comparable services. Reviews add a mixed pricing picture: some owners focus more on care than cost, one recent reviewer described the practice as quite expensive for major treatment, and one critical review raised concerns about urgent-case billing and the lack of payment plans.
People
- •Siobhan is named in reviews as a kind, competent and reassuring vet, praised for handling a last-minute appointment with compassion.
- •Dr Guilherme Pacheo is described as knowledgeable and patient, with praise for explaining things clearly and helping an anxious dog feel at ease.
- •The wider team, including vets, nurses and reception staff, receives many recent compliments for being friendly, kind and helpful, although some reviews report a rude or condescending front-desk experience.
Reviews
Pet Doctors Lake has a 4.3-star Google rating from 104 reviews.
- •Recent feedback often praises kind vets and nurses, with owners describing pets as well looked after and appointments as smooth and easy to arrange.
- •Reviews highlight clear communication and reassurance, including one owner who said a vet answered lots of questions around a spay and provided good follow-up, and another who praised Dr Guilherme Pacheo for helping an anxious dog feel comfortable.
- •Several positive comments mention a friendly reception team, and one owner was especially grateful that the practice fitted in a last-minute appointment while they were on holiday.
- •Negative comments focus on reception manner in some cases, plus one serious complaint about delays, billing concerns and discharge aftercare during a critical cat case.
