The Carisbrooke Vets – Vets in Sandown
Clinic Overview
The Carisbrooke Vets is a multi-branch practice offering small animal, exotic and farm services, with 24/7 in-house emergency and out-of-hours provision stated on its website. Recent reviews frequently mention a friendly, efficient team and good handling of cats and dogs (including an older cat and a nervous dog being put at ease). One review describes a cost-spreading annual plan that the owner felt worked out cheaper than paying separately for what it covers.
Services
- •Small animal care (website).
- •Exotic animal services (website).
- •Farm animal services (website).
- •24/7 in-house emergency and out-of-hours care (website).
- •Vaccinations (reviewers describe kitten/first vaccination and follow-up timing).
- •Neutering is referenced indirectly (a reviewer says neutering had to be delayed after a vaccination course issue).
- •Cost-spreading care plan (review mentions an annual plan that “spreads the cost of treatment across the year”).
People
- •Nuria (role not stated): one reviewer describes her as “very thorough,” “always smiling,” and says she made their dog feel at ease.
- •Reception team: repeatedly mentioned as friendly/helpful; one reviewer specifically appreciated reception being “pleasant” and “nothing is too much trouble.”
- •Vet continuity/communication (mixed feedback): one reviewer noted they “rarely” saw the same vet twice and said vets didn’t introduce themselves and were “rarely engaging” about treatment options, despite being kind to their cat.
Reviews
Google rating: 4.8 stars from 101 reviews. “”
- •Owners often mention friendly, helpful staff and long-term use over “many years.”
- •Pet handling and manner is a recurring positive (older cat treated gently; dog made to feel at ease).
- •Value/cost planning: one owner highlights a plan that spreads costs across the year and felt it was cheaper than paying item-by-item for what it covered.
- •Communication/trust concerns (conflicting experiences): one reviewer alleges inconsistent information about vaccine timing and being told they must pay for another course; another review separately raises a calmer concern about limited shared decision-making and not being introduced to clinicians.
Animals Treated at The Carisbrooke Vets
Animals We Treat
Companion Animals
Farm Animals
Pricing at The Carisbrooke Vets
Opening Hours – The Carisbrooke Vets
Opening Hours
Reviews for The Carisbrooke Vets
Note: Showing the 5 most recent Google reviews out of 101 we track in total. Recent reviews may not be representative of overall sentiment.
p0psie “p0ppers”
in the last week
The whole team at the Carisbrooke Vets are always so friendly and helpful and the level of care they offer is second to none. We take our 15 year old tabby Hobbes to the Sandown clinic and they’re lovely with him. They also offer a very helpful plan that spreads the cost of treatment across the year and (amazingly, given what a rip-off this sort of thing usually is) actually works out cheaper than the cost of what it covers. I never hesitate to recommend them to other pet owners.
Ian de Gruchy
in the last week
Carisbrooke Vets have been looking after our pets for many, many years. Very efficient and very friendly.
Terry Johnston
in the last week
Georgina Rogers
2 weeks ago
Great vets
Chris Jackson
a month ago
Lovely, friendly vet clinic.
Sam Home
3 weeks ago
I would strongly advise caution before using Carisbrooke Vets. My experience has shown me that they cannot be relied upon to give consistent or honest information. When my kitten attended her first vaccination, I was clearly told that her follow-up vaccination needed to take place within 3–4 weeks. I missed the appointment and attempted to rebook within the 4th week, I acted on that advice.They told me I would have to pay for another course of vaccinations, A refund wouldn't be given despite keeping an old number on file despite the contact over the years being the number I have had for ten years. However, when I raised a dispute with my bank, Carisbrooke Vets gave a completely different version of events to Mastercard, claiming they had advised a 3–6 week window instead. I have an email from them confirming the 3–4 week advice, so their contradictory statements are impossible to ignore. This inconsistency left me out of pocket and demonstrates a lack of integrity in how they handle clients. In my view, this is not just poor communication but a fundamental breach of trust. A veterinary practice should put the welfare of animals first, We have now had to delay getting my cat natured because of this, they will do anything to get more money out of you.
Wendy Marshall
3 months ago
Very friendly staff. Very informative. One very happy Toby 🐾😸
Kim Austin
3 months ago
We have been so pleased with Carisbrooke Veterinary Surgery. They are always friendly, helpful and professional. We don't always see the same vet but that hasn't been a problem as they are all so nice. The same can be said for the reception staff who are always really helpful. Our experience has been that they really care about their patient's welfare and it's not all about the money. Thank you Carisbrooke, keep up the good work.
Barbara Nabb
4 months ago
Always amenable and friendly reception staff. I have only once seen the same vet twice, none have introduced themselves, I don’t even know they were always vets! Always professional and kind to my cat but rarely engaging or providing shared decision regarding treatment options.
julie Davey
6 months ago
Friendly , knowledgeable , and experienced staff. Thank you to Nuria always smiling, very thorough and made Brillo (shihtzu) feel at ease. A thank you also to the lady in reception (Sandown branch) again very pleasant and nothing is too much trouble. Happy customer and dog !
