The Grove Veterinary Practice Ltd

The Grove Veterinary Practice Ltd is described in recent reviews as an owner-run practice rather than a corporate chain, with clients highlighting short-notice access and hands-on support during urgent situations. Reviews mention a range of care from routine procedures (a cat returning “two plums lighter” after being looked after) to more complex treatment, including surgery to remove a hairball from a cat’s intestine (with the owner reporting the cat back to normal 48 hours post-op). Multiple reviewers also say they were able to get appointments in good time and felt staff took time to explain options; one reviewer reports the opposite experience, citing long waits past appointment times, pressure to agree to “unnecessary procedures,” and unclear costs until payment.

Services

Based on the website/clinic data provided and the latest reviews available to us, owners specifically mention

• •Urgent / short-notice appointments (seen on short notice; emergency situations described as made less stressful).
• •Cat and dog consultations, including reassurance and clear explanations during difficult visits.
• •Surgery and post-operative care: intestinal surgery to remove a hairball is specifically mentioned, along with diagnostic tests and treatments being recommended as “rational.”
• •Routine procedures: a cat procedure described by the owner as coming back “two plums lighter” (exact procedure not specified in the review).
• •Working with rescue animals: one reviewer references the practice’s work with “second chance rescue” (no further detail given).

People

• •Greg is named by a reviewer as part of the team they thanked for “exceptional care,” alongside the reception staff.
• •A nurse is specifically praised for handling an anxious dog with patience and helping the owner feel reassured.
• •Several reviews describe staff explaining things clearly and answering questions (including questions the owner felt were “trivial”).

Reviews

4.8 stars from 276 reviews. The latest written reviews skew strongly positive with a single recent complaint about waiting times and cost transparency. “”

• •Getting seen quickly when worried: owners describe being seen on short notice and feeling calmer after the visit.
• •Clear communication in stressful situations: reviewers mention staff explaining what was happening and checking understanding, particularly with cats in emergencies.
• •Capability with complex or surgical cases: examples include life-saving treatment for a previous cat (details not given) and surgery to remove an intestinal hairball.
• •Handling nervous pets and distressed owners: one owner highlights a nurse’s patience with an anxious dog; another says staff supported them when they were “a mess” leaving their cat.
• •Conflicting experiences on waiting and costs: one reviewer reports queues, being called in 40+ minutes late, feeling pushed toward unnecessary procedures, and not knowing the price until paying, while others describe pricing as “fair” and better than expected.