Specialist Vets in Southsea

## Summary The Grove Veterinary Practice Ltd is described in recent reviews as an owner-run practice rather than a corporate chain, with clients highlighting short-notice access and hands-on support during urgent situations. Reviews mention a range of care from routine procedures (a cat returning “two plums lighter” after being looked after) to more complex treatment, including surgery to remove a hairball from a cat’s intestine (with the owner reporting the cat back to normal 48 hours post-op). Multiple reviewers also say they were able to get appointments in good time and felt staff took time to explain options; one reviewer reports the opposite experience, citing long waits past appointment times, pressure to agree to “unnecessary procedures,” and unclear costs until payment. ## Services Based on the website/clinic data provided and the latest reviews available to us, owners specifically mention: - **Urgent / short-notice appointments** (seen on short notice; emergency situations described as made less stressful). - **Cat and dog consultations**, including reassurance and clear explanations during difficult visits. - **Surgery and post-operative care**: intestinal surgery to remove a hairball is specifically mentioned, along with diagnostic tests and treatments being recommended as “rational.” - **Routine procedures**: a cat procedure described by the owner as coming back “two plums lighter” (exact procedure not specified in the review). - **Working with rescue animals**: one reviewer references the practice’s work with “second chance rescue” (no further detail given). ## People - **Greg** is named by a reviewer as part of the team they thanked for “exceptional care,” alongside the **reception staff**. - A **nurse** is specifically praised for handling an anxious dog with patience and helping the owner feel reassured. - Several reviews describe staff explaining things clearly and answering questions (including questions the owner felt were “trivial”). ## Reviews **4.8 stars from 276 reviews.** The latest written reviews skew strongly positive with a single recent complaint about waiting times and cost transparency. **“Themes below are drawn from the latest written reviews available to us.”** - **Getting seen quickly when worried:** owners describe being seen on short notice and feeling calmer after the visit. - **Clear communication in stressful situations:** reviewers mention staff explaining what was happening and checking understanding, particularly with cats in emergencies. - **Capability with complex or surgical cases:** examples include life-saving treatment for a previous cat (details not given) and surgery to remove an intestinal hairball. - **Handling nervous pets and distressed owners:** one owner highlights a nurse’s patience with an anxious dog; another says staff supported them when they were “a mess” leaving their cat. - **Conflicting experiences on waiting and costs:** one reviewer reports queues, being called in 40+ minutes late, feeling pushed toward unnecessary procedures, and not knowing the price until paying, while others describe pricing as “fair” and better than expected.

## Summary The Cat Clinic is a cat-only veterinary surgery. Reviews repeatedly mention a calmer, less stressful experience for cats because there are no dogs in the waiting area, and owners describe the team as responsive when they’re worried (including being “got in so quickly” when an appointment needed bringing forward). The clinic is also referenced as offering a Pet Health Club® Plus plan with consultations included, and at least one reviewer describes monthly instalment-style payment options being explained by reception. ## Services - Cat-only veterinary consultations (owners mention both routine check-ups and visits for more serious issues). - Vaccinations/injections (explicitly mentioned by a reviewer). - Dental care, including teeth cleaning (explicitly mentioned). - Anaesthesia for procedures (explicitly mentioned in relation to dental work/surgery). - Minor surgery (explicitly mentioned by a reviewer). - Medicines prescribed/administered (explicitly mentioned). - Out-of-hours: one reviewer reports being advised to go to an emergency vet service when their cat was very unwell (the clinic “sent us to the emergency vets”). ## People - **Hanna (vet)**: Multiple owners name Hanna and describe her as quickly understanding what a cat needed, helping cats stay at ease, and giving clear information during appointments. - **Cameron (vet)**: One long review describes Cameron taking a “conservative approach” (not recommending tests or prescriptions unless necessary) and being approachable when owners are anxious about symptoms. - **Helen (receptionist)**: Mentioned for helping put owners at ease and for explaining payment/plan options; one review describes her calling a vet at home for advice when a cat seemed very unwell. - **Reception team (unnamed)**: Several reviews note helpful, calm phone manner and professionalism when arranging or changing appointments. ## Reviews **4.8 stars from 324 reviews.** The written reviews available to us are uniformly positive and focus on cat-only, low-stress visits and thorough communication. **Themes below are drawn from the latest written reviews available to us.** - Cat-only setting is repeatedly described as calmer (no dogs), helping nervous cats feel more at ease. - Owners value clear explanations and being listened to; one review notes questions were addressed proactively before the owner even asked. - Responsiveness when owners are worried: examples include getting an earlier appointment quickly and multiple call-backs. - Decision-making style: one reviewer praises a “conservative approach” (tests/medications only when needed), contrasting it with feeling pressured elsewhere. - Reception is frequently singled out for calm handling and practical support, including explaining plan/payment options.