Firgrove Veterinary Centre

Firgrove Veterinary Centre in Yateley is listed as a Veterinary Nurse Training facility. Recent feedback paints a mixed picture: many owners describe kind, reassuring staff and praise the practice for fitting in urgent appointments, including for rabbits and guinea pigs at short notice. At the same time, there are repeated serious complaints about communication and handling during some end-of-life appointments.

Services

•General veterinary care for cats and dogs: reviews mention routine consultations, puppy care, kitten check-ups, vaccinations, and discussions around teeth and dental concerns.
•Small pet care: recent owners specifically mention rabbits and guinea pigs, including short-notice appointments for a poorly rabbit and care for a guinea pig.
•Urgent appointments: several reviewers highlight being seen quickly, including last-minute and weekend help.
•Routine procedures: services mentioned in reviews include vaccinations, health checks, and nail trimming.
•End-of-life care: euthanasia appointments are discussed in multiple reviews, with experiences described very differently depending on the visit.
•Veterinary nurse training: the practice is listed as a Veterinary Nurse Training facility.

Pricing

Published prices suggest the clinic sits around average, based on a partial sample of comparable services. Review comments on cost are mixed: one owner described guinea pig care as very affordable, while another felt a proposed puppy dental procedure would have been expensive.

People

•Zoe (role not specified): thanked for being reassuring, understanding, and helping an upset owner sort out their enquiries.
•Nicky Brain (receptionist, per reviewer): praised for recognising an owner and dog on arrival and speaking compassionately.
•Nathalie Fellows (vet, per reviewer): named in a negative review about a cat euthanasia appointment, with concerns about empathy and explanation of the process.
•Kristina Tomco (vet, per reviewer): named in complaints relating to a nail trim, a teeth query, and a distressing end-of-life visit.
•Clare Andrew’s (reception, per reviewer): mentioned in one complaint about an end-of-life appointment.

Reviews

Google reviews: 4.7/5 from 247 reviews.

•Strong praise for kindness and flexibility: several owners describe the team as helpful, reassuring, and willing to fit in urgent or last-minute appointments, including for a rabbit and a guinea pig.
•Routine care is often well reviewed: positive comments mention kitten vaccinations and check-ups, clear answers to questions, and long-term loyalty from clients who have used the practice for many years.
•Communication is a recurring concern in some negative reviews: one owner felt a puppy was unnecessarily distressed during an appointment and said risks and alternatives around a suggested dental procedure were not properly discussed.
•End-of-life care draws the clearest criticism: two detailed 1-star reviews describe euthanasia visits as cold, rushed, and poorly explained, with owners feeling their wishes about time and presence with their pet were not followed.

Reviews for Firgrove Veterinary Centre

Note: Showing the 10 most recent Google reviews out of 247 we track in total. Recent reviews may not be representative of overall sentiment.

Ben

3 months ago

We had an awful experience with Firgrove Vets. The vet we saw did nothing to reassure our clearly scared puppy and in fact his manner needlessly distressed her. He then recommended expensive surgery to remove two slightly misaligned baby teeth — just two weeks before they were likely to (and did) fall out naturally. His communication with us was hard to understand and he was reluctant to talk through risks or alternatives. Thankfully we did not put our puppy through a significant surgery, anaesthetic and nights away while she was still settling into her new home. Not to mention the expense. She is now six months old and her adult teeth have come through with zero alignment issues. Her care is no longer with Firgrove.

Julie Bartlett

Absolutely brilliant, have been amazing with one of our guinea pigs, they have fitted us in for last minute appointments and provided great care at a very affordable cost

Tiktok Account

5 months ago

Many of the vets here are lovely, but if you are putting your pet down, please do not book with Nathalie Fellows. We had a very distressing experience, and I personally do not think she should handle end-of-life care. She was cold and lacking in empathy. When we arrived, she seemed shocked that we were there to put our cat down and even asked why we were there. She did not explain the process at all. Once the cannula was in, she was ready to put our cat to sleep on the table without letting us know what was happening, giving us time to say goodbye, or asking if we wanted to hold her. Everything felt rushed. Afterward, she took our cat away immediately, leaving us with no time at all. It was an awful experience. Please don’t let your pet’s final moments be ruined—book with one of the other vets instead.

Jay Morris

6 months ago

Tim

Helen Coe

Everyone was so kind, especially fitting my poorly rabbit in at the last minute at the weekend. Very much appreciated.

sharon jewell

7 months ago

Been with these vets for over 25 years and they are brilliant.

Georgia Bailey

9 months ago

I seriously seriously am so impressed by the staff at Firgrove Vets. I couldn’t ever recommend a better service. I was in tears this morning and was so reassured and managed to sort all my enquiries out, both professionally and the staff was so understanding. Thank you Zoe and the other staff here, I appreciate the support 👏🏼👏🏼

Lina Bartasiute

1 year ago

Our experience with this clinic is not very good. The first time it happened a couple of months ago when we waited in waiting for about an hour and only then they told us that our visit was at another clinic I do not know who made the visit to another clinic. I just don't understand how they saw our name on the computer and made us wait. I did not receive an apology.Today I had to visit again, cutting the dog's nails to the point of bleeding, no apologies, when I asked Kristina Tomco to check her teeth, even without checking she said well that it has to be like that For the first time, I heard that dogs do not need to have their nails trimmed if they are walking on the pavement .