Firgrove Veterinary Centre – Vets in Yateley
Clinic Overview
Firgrove Veterinary Centre in Yateley is listed as a Veterinary Nurse Training facility. Recent feedback paints a mixed picture: many owners describe kind, reassuring staff and praise the practice for fitting in urgent appointments, including for rabbits and guinea pigs at short notice. At the same time, there are repeated serious complaints about communication and handling during some end-of-life appointments.
Firgrove Veterinary Centre in Yateley is listed as a Veterinary Nurse Training facility. Recent feedback paints a mixed picture: many owners describe kind, reassuring staff and praise the practice for fitting in urgent appointments, including for rabbits and guinea pigs at short notice. At the same time, there are repeated serious complaints about communication and handling during some end-of-life appointments.
Services
- •General veterinary care for cats and dogs: reviews mention routine consultations, puppy care, kitten check-ups, vaccinations, and discussions around teeth and dental concerns.
- •Small pet care: recent owners specifically mention rabbits and guinea pigs, including short-notice appointments for a poorly rabbit and care for a guinea pig.
- •Urgent appointments: several reviewers highlight being seen quickly, including last-minute and weekend help.
- •Routine procedures: services mentioned in reviews include vaccinations, health checks, and nail trimming.
- •End-of-life care: euthanasia appointments are discussed in multiple reviews, with experiences described very differently depending on the visit.
- •Veterinary nurse training: the practice is listed as a Veterinary Nurse Training facility.
Pricing
Published prices suggest the clinic sits around average, based on a partial sample of comparable services. Review comments on cost are mixed: one owner described guinea pig care as very affordable, while another felt a proposed puppy dental procedure would have been expensive.
People
- •Zoe (role not specified): thanked for being reassuring, understanding, and helping an upset owner sort out their enquiries.
- •Nicky Brain (receptionist, per reviewer): praised for recognising an owner and dog on arrival and speaking compassionately.
- •Nathalie Fellows (vet, per reviewer): named in a negative review about a cat euthanasia appointment, with concerns about empathy and explanation of the process.
- •Kristina Tomco (vet, per reviewer): named in complaints relating to a nail trim, a teeth query, and a distressing end-of-life visit.
- •Clare Andrew’s (reception, per reviewer): mentioned in one complaint about an end-of-life appointment.
Reviews
Google reviews: 4.7/5 from 247 reviews.
- •Strong praise for kindness and flexibility: several owners describe the team as helpful, reassuring, and willing to fit in urgent or last-minute appointments, including for a rabbit and a guinea pig.
- •Routine care is often well reviewed: positive comments mention kitten vaccinations and check-ups, clear answers to questions, and long-term loyalty from clients who have used the practice for many years.
- •Communication is a recurring concern in some negative reviews: one owner felt a puppy was unnecessarily distressed during an appointment and said risks and alternatives around a suggested dental procedure were not properly discussed.
- •End-of-life care draws the clearest criticism: two detailed 1-star reviews describe euthanasia visits as cold, rushed, and poorly explained, with owners feeling their wishes about time and presence with their pet were not followed.

