Firgrove Veterinary Centre – Vets in Yateley
Clinic Overview
Firgrove Veterinary Centre in Yateley is listed as a Veterinary Nurse Training facility. Recent feedback is mostly positive, with owners often praising caring staff, helpful reception support, and the practice’s willingness to fit in urgent appointments, including for rabbits, guinea pigs, and medication needs at short notice. Some owners also highlight calm handling of anxious pets and a welcoming approach.
Services
- •General veterinary care for cats and dogs: owners mention routine consultations, puppy care, kitten check-ups, vaccinations, and advice about dental concerns. Recent reviews also mention support for a cat with hyperthyroidism and a nervous cat who needs sedation to attend.
- •Small pet care: reviews specifically mention rabbits and guinea pigs, including short-notice appointments for a poorly rabbit and ongoing care for a guinea pig.
- •Urgent and short-notice help: several owners describe being seen quickly for last-minute or weekend needs, and one review mentions the team arranging emergency insulin on a Saturday morning.
- •Routine procedures: services mentioned in reviews include vaccinations, health checks, and nail trimming.
- •End-of-life care: euthanasia appointments are discussed in multiple reviews, with experiences described very differently depending on the visit.
- •Veterinary nurse training: the practice is listed as a Veterinary Nurse Training facility.
Pricing
Published prices suggest the clinic sits around average, based on a partial sample of comparable services. Review comments on cost are mixed: some owners describe care as very affordable, including guinea pig treatment, and one mentions the pet plan helping keep bills affordable, while another felt a suggested puppy dental procedure would have been expensive.
People
- •Dan (veterinarian, per reviewer): praised for answering questions clearly and making a consultation feel welcoming.
- •Zoe (role not specified): thanked for being reassuring, understanding, and helping an upset owner sort out enquiries.
- •Nicky Brain (receptionist, per reviewer): praised for recognising an owner and dog on arrival and speaking compassionately.
- •Nathalie Fellows (vet, per reviewer): named in a negative review about a cat euthanasia appointment, with concerns about empathy and explanation of the process.
- •Kristina Tomco (vet, per reviewer): named in complaints relating to a nail trim, a teeth query, and a distressing end-of-life visit.
- •Clare Andrew’s (reception, per reviewer): mentioned in one complaint about an end-of-life appointment.
Reviews
Google reviews: 4.7/5 from 255 reviews.
- •Many recent reviewers describe the team as kind, welcoming, and genuinely caring, with especially positive comments about handling nervous pets and making owners feel listened to.
- •Convenience and flexibility are recurring positives, with praise for fitting in last-minute appointments, weekend help for a rabbit, and urgent support getting insulin on a Saturday.
- •Routine and ongoing care are often well reviewed, including cat care, vaccinations, and long-term loyalty from clients who say they have used the practice for many years.
- •Negative feedback centres on communication in a small number of cases, including one complaint about a proposed puppy dental procedure, one about a nail trim and appointment handling, and continued serious criticism of some end-of-life visits.
