Companion Care (Fareham Collingwood) Ltd

Companion Care (Fareham Collingwood) Ltd is part of the Vets4Pets network and is based inside a Pets at Home store in Fareham. The practice offers small-animal veterinary care with diagnostics and surgery on site, including imaging, in-house lab testing, an operating theatre, hospital ward and isolation unit. Reviews point to a mix of routine appointments, urgent cases and end-of-life care, with particularly strong praise for several of the clinical team.

Services

•Diagnostics and monitoring: the clinic lists in-house laboratory testing, blood pressure monitoring, ECG, ultrasound, X-ray and tonometry for eye pressure. Reviews also mention blood sampling, eye dye testing and clear follow-up discussions of blood results.
•Surgery and inpatient facilities: on-site facilities include an operating theatre, hospital ward and isolation unit, supporting procedures and short-term hospital care.
•Routine and medical care: owners mention vaccinations, first checks for kittens, treatment for eye problems, anti-inflammatory medication, antibiotics and treatment for ingrown toenails. Recent reviews also describe emergency appointments and compassionate end-of-life care.
•Species seen: the service range includes small animals as well as exotics, including reptiles, with rabbit and small mammal medicine and surgery specifically mentioned.
•Additional services: nurse clinics, dentistry, endoscopy, laser treatment and pet passport services are listed, and the practice is also noted as a veterinary nurse training facility.
•Out-of-hours care: out-of-hours cover is arranged through Vets Now.

Pricing

A very limited amount of published pricing suggests the clinic may sit above average, but this is based on very few comparable services. Reviews show a mixed picture on cost: some owners felt charges were high, including for repeat visits and medication, while one emergency visitor specifically praised the price as well as the care.

People

•Emily Wignall (vet): repeatedly praised for compassion, patience and sensitive handling, including with a reactive dachshund and during end-of-life care.
•Silvia: positively mentioned for professionalism during vaccinations and blood sampling, and for taking time to explain blood results clearly in a follow-up call.
•Nursing team: one reviewer specifically highlighted a nurse for being gentle and caring with nervous rabbits.
•Reception team: feedback is mixed, with some owners describing kind and sympathetic support, while others report rude or abrupt interactions, especially during stressful situations.

Reviews

Google shows 4.4 stars from 194 reviews.

•Clinical care is often praised: owners describe caring, professional treatment in routine visits, emergencies and difficult end-of-life appointments, with Emily receiving especially warm feedback.
•Communication and kindness stand out in many positive reviews: examples include a detailed phone call to explain blood results, supportive emergency care and one owner praising the handling of a full refund after a bereavement.
•The team appears comfortable with anxious or tricky patients: reviewers mention gentle handling of nervous rabbits and sensitive care for a snappy, unwell dachshund.
•Main negatives focus on front-desk and admin experience: several reviews describe rude or unempathetic reception interactions, inconsistent information and unresolved complaints, and some owners also felt pricing was expensive.

Note: Showing the 10 most recent Google reviews out of 194 we track in total. Recent reviews may not be representative of overall sentiment.

Zanell Neethling

1 month ago

Wow, these vets are amazing. I had to pay £59 deposit for 2 kittens to get their first check-up (flea, wrom, vaccines and check over), which I did, and then I also put £100 down for the appointment. Sadly my cat is recently deceased - a hit and run with a car. Sadly he was buried, and someone I know had 3 bengal kittens, and was happy to give me a discount for taking 2 since he's a friend, but I then thought of Leo's death and just thought I'd have to go through it again if I get another cat, especially 2 and I just couldn't handle it. The Solent Vets for Pets was so kindhearted and understood what I was saying and was so lovely to refund me the WHOLE amount. That was amazing, since it was a bit out of my financial range, but I was juggling finances to make it happen. But back tracking and asking for a refund, I was expecting them to keep the deposit atleast, but no, they refunded me fully. I highly recommend Solent Vets for Pets, the lady on the phone was very understanding, listened and had great empathy for me, and it was fantastic to get all my money back. Great service, great customer service, best around, highly recommended!

Steph Smith

4 months ago

Sharon Williams

5 months ago

Terrible vets. We had many problems with the practice which is a shame as the Vets themselves obviously care about the animals. So many admin mistakes and rude receptionists who spoil it for the ones who care. Twice have been accused of ‘lying’ when they have made mistakes and no two people ever say the same thing. After putting complaints in writing to the practice manager they are just ignored had to chase up the first email after a week and the second one there was no response at all. I wouldn’t ever go back was very upsetting and stressful. I hope that changing to Vets 4 pets they get some help to improve.

Simon Miles

Amazing

Scates

6 months ago

Amy

7 months ago

Thankyou so much for your help with Loki. These guys were amazing in an emergency situation. Literally can’t thank them enough. Every single one of the staff from the reception staff to the vet themselfs were outstanding. 10/10 on all front from hygiene to price to staff.

aimee skittlethorpe

8 months ago

My dog was put to sleep this week. The vet was amazing. Showed empathy from the moment I walked into the room. I had no hope before I arrived as before then I was speaking to a rude abrupt receptionist who actually made me cry on the phone. My dog was very poorly and I had no clue what I needed to do. Thank you for adding to the most horrendous day it turned out to be!!

Cathy Montgomerie

10 months ago

Kim Sexton

11 months ago

Excellent care and attention from Emily at Companion Care Collingwood. I had a very snappy and poorly dachshund and she was so caring and sensitive. Great treatment.

Joe White

My second visit to this vet. The first was with the lovely Silvia who took blood and did my pets initial vaccinations. She held herself with great proffessionalism and really cared about my pet. Even in the follow up phone call to discuss the results she walked me through each line to ensure I understood. The second visit was just as good, in and out in under 20 mins and they took good care of both me and met pet. Could not reccomend more.