Companion Care (Fareham) Ltd

Companion Care (Fareham) Ltd operates under the Vets for Pets group and is based inside a Pets at Home store. The practice is set up for routine care and surgery (with an operating theatre, hospital ward, isolation unit and an in-house laboratory), and also lists equipment/services that support more in-depth workups (e.g., ultrasound, endoscopy, ECG and cardiology tools). It also states a 24‑hour cancellation / fail-to-attend policy.

From the latest reviews, owners frequently mention: update calls during and after procedures (including a call the next day), staff taking time to settle anxious dogs before examinations or surgery, and pets appearing comfortable when discharged after operations. One recent review reports a serious concern about aftercare following surgery in an elderly dog (including the dog dying the same evening) and describes the cost as unexpectedly high.

Services

Services and facilities mentioned by the clinic website and/or reviews include

• •Consultations and routine preventive care (annual vaccinations and check-ups are specifically mentioned in reviews)
• •Surgery and inpatient care (operating theatre; hospital ward)
• •Dentistry (listed)
• •Diagnostic testing and monitoring
• •In-house laboratory (biochemistry, haematology)
• •Blood pressure monitoring
• •ECG
• •X-ray and ultrasound
• •Endoscopy
• •Eye pressure testing (Tonopen)
• •Isolation unit (listed)
• •Nurse clinics (listed)
• •Exotic and small mammal care (listed), including rabbit medicine and testing (and rabbits treated in reviews)
• •Pet Passport / Animal Health Certificate (listed)
• •Out-of-hours emergency care is provided via Vets Now (as stated on the website)

Pricing

• •One reviewer reports being charged £2,670 for an elderly dog’s spay surgery and a ~3 hour stay, and felt this was “far too expensive.” (No other specific prices are stated in the provided information.)

People

• •Vicki (role not stated in the review, but appears to be a clinician): mentioned for taking time during vaccinations/check-ups to help a dog get comfortable in the room, explaining what she was doing, and leaving the owner confident enough to request her for an upcoming operation.
• •Robyn: praised for handling an anxious dog during a paw-seed case that led to an operation; the owner specifically appreciated the way Robyn helped keep things as low-stress as possible.
• •Reception team: described as providing “super service” by one reviewer.

Reviews

Google rating: 4.5 stars from 141 reviews.

• •Peri-operative communication: owners describe receiving an update call during the day of an operation and a follow-up call the next day to check recovery.
• •Handling nervous pets: multiple reviews mention staff recognising anxiety and taking steps to reduce stress (e.g., settling a dog into the room before starting, keeping the pet comfortable throughout).
• •Positive procedure outcomes described by owners: one owner said their dog was “totally chilled” on collection after an operation; another mentions feeling confident after “a few procedures.”
• •Rabbit care specifically referenced: vaccination plus an additional eye check, advice about restarting antibiotic eye drops, and an eye flush to check for blockage.
• •A conflicting account on aftercare and decision-making: one reviewer reports being advised to proceed with surgery for an older dog, then experiencing a death later the same day and feeling aftercare was poor; they also describe cost concerns. Other recent reviews, however, describe attentive follow-up and reassurance around operations.