Farnborough Vets4Pets Ltd

- Positive comments mention a friendly, helpful manner, and one owner says staff handled a very nervous dog especially well by greeting him before the appointment and keeping the visit calm. - Several negative reviews focus on communication and follow-up, including a promised email after a lump check not arriving and dissatisfaction with complaint handling. - Some reviewers describe poor front-desk or management interactions, including feeling dismissed when raising concerns.

Farnborough Vets4Pets Ltd is part of the Vets4Pets group. The practice is set up as a modern clinic with in-house diagnostics including lab testing, digital X-ray and ultrasound, along with surgical facilities, a hospital ward, and separate cat and dog waiting areas. It treats dogs, cats and rabbits, offers nurse-led and preventive care, and uses Vets Now Farnham for out-of-hours emergencies. Recent customer feedback is mixed, with praise for calm handling and friendliness alongside concerns about communication, follow-up and costs.

Services

•Diagnostics and imaging: in-house laboratory testing (biochemistry, haematology), blood pressure monitoring, digital X-ray, dental X-ray, ultrasound, and echocardiography. Reviews mention appointments such as lump checks and pre-neuter health checks.
•Surgery and procedures: anaesthesia, an operating theatre, soft tissue surgery, and orthopaedics including cruciate surgery and fracture repair.
•Dentistry: routine dentistry and dental X-ray.
•Inpatient and infection-control facilities: hospital ward and isolation unit.
•Preventive and routine care: microchipping, nurse clinics, weight clinics, health plans, prescriptions and medication. Reviews also refer to vaccination visits, including kennel cough vaccination.
•Species and emergency cover: dogs, cats and rabbits are listed, and out-of-hours emergency care is via Vets Now Farnham.
•Training: listed as a Veterinary Nurse Training facility.

Pricing

Published prices suggest the clinic sits above average compared with similar practices, based on a partial sample of comparable services. One reviewer says they were charged £55 for a kitten health check, and some recent reviewers describe the practice as expensive or say pricing and follow-up costs were not clearly explained.

People

•Clare is named in reviews as the practice manager.
•Maria is also named in a complaint review.
•Reviews also refer to the wider team rather than individual clinicians; one owner praised staff for greeting and settling a nervous dog before the appointment and keeping the consultation calm.

Reviews

Google rating: 4.3/5 from 181 reviews. Recent feedback is mixed.

•Positive comments mention a friendly, helpful manner, and one owner says staff handled a very nervous dog especially well by greeting him before the appointment and keeping the visit calm.
•Several negative reviews focus on communication and follow-up, including a promised email after a lump check not arriving and dissatisfaction with complaint handling.
•Some reviewers describe poor front-desk or management interactions, including feeling dismissed when raising concerns.
•Cost is a recurring complaint in negative reviews, with comments about upselling, unclear pricing and unexpected further charges, although one review praised the evening emergency care while criticising the daytime follow-up.

Reviews for Farnborough Vets4Pets Ltd

Note: Showing the 10 most recent Google reviews out of 181 we track in total. Recent reviews may not be representative of overall sentiment.

Kelly S

2 weeks ago

Highly recommend! So helpful and friendly.

Anne Brunton

1 month ago

I would not recommend this practice. I signed up for Vax4life about 14 years ago for a one off payment which included a nurse check every 6 months. For the past 5 years this practice has basically engaged in upselling whenever I brought a dog in (new ownership does not change poor practice it merely escalates it). Relatively simple matters are quickly escalated. Constipation requires bloods and an x-ray for an elderly dog rather than starting with just a laxative (it turned out they did not have liquid paraffin in stock—a standard laxative - costs pennies so instead a £50 rectal laxative). When I sought a second opinion at another veterinary practice it was colitis - I turned up in bits worried it was bowel cancer (due to the earlier consultation). The other vet - said 'No very unlikely in a dog this age.' Within minutes he had diagnosed colitis, dispensed medication which worked within 24 hours. Every appointment at the Farnborough branch is accompanied with the firm suggestion that the dog 'requires a dental'. Luckily my other vets (which I consider far superior to Farnborough Vets4Pets) when I say 'does he require a dental?' His teeth are checked and I am told 'No his teeth are great - amazing for his age - any reason you think he requires a dental?' Every year when we came in for his vaccines, we were pressed to have the kennel cough vaccination. Eventually, I agreed, and within hours he developed kennel cough and subsequently pneumonia. Since then, he has developed a collapsing trachea. I asked specifically that this adverse event be reported via the VMD Yellow Card Scheme and requested confirmation/feedback that this had been done. I received no follow-up. On top of all of this they act like being a customer with Vets4Pets requires fidelity in all matters - god forbid if you seek alternative treatment for a pet due to convenience (e.g. another practice can fit you in). You get a naughty mark against your name and a call from Maria to tell you off and suggest that you go to the other practice instead if you like it so much. Staff are rude. Staff fail to follow up - repeatedly. I personally tell every fellow dog owner I know not to go to this practice. They are overpriced, overzealous in suggesting expensive and arduous treatments and overrated. I would advise looking carefully at their Google Reviews and filtering them so that their most recent reviews come up first. It paints a different picture! Save yourself and go elsewhere. I am now having to go through the Vet Mediation Scheme with this practice over something which should have been a relatively simple matter.

Nathan Pincher

2 months ago

Not great. Went in for a routine check of a lump on my dog’s underside… appointment was over in 10 mins and promised follow-up email was not provided. Would not recommend.

lia

3 months ago

Bronnie Read

7 months ago

Absolutely incredible vets. I haven’t been there long, but the experience I have had already due to concerns for my dog have been amazing. I have a very nervous dog, and the staff attended to his needs perfectly, greeting him before the appointment and comforting him in the calmest manner throughout the appointment. Truly grateful for this practice and looking forward to Blue’s care being in their hands if anything is to ever happen.

Bryce Kern

8 months ago

Just shameful. After getting attitude from the staff in the front desk, we requested to speak to the manager Clare. OMG! after speaking to her we understood the attitude in the whole team. It trickles down from the top. Her own words were “this conversation is not going anywhere”. She refused to hear us out and help us. The vets are incompetent. Be very careful what you share. Because they write up the diagnosis incorrectly which will affect your beautiful pet and your insurance. Stay away from this institution.

Paula Dickson

10 months ago

If I could give zero stars, I would. I reached out to this clinic explaining that I was feeling anxious and worried about bringing my pet, due to previous experiences at other vet practices, I was hoping for understanding and support. Instead, I received an email essentially telling me to go elsewhere—cold, dismissive, and completely lacking in empathy. The experience made it clear that their priority is not the wellbeing of animals or their humans, but money. In a time of stress and vulnerability, I was met with indifference. Pets and the people who care for them deserve better.