Farnborough Vets4Pets Ltd

Farnborough Vets4Pets Ltd is part of the Vets4Pets group. The practice is set up as a modern, well-equipped clinic with in‑house diagnostics (lab work plus digital X‑ray and ultrasound), surgical facilities (operating theatre and hospital ward), and separate cat and dog waiting areas. The website also lists nurse clinics, weight clinics, and health plans, and the practice treats dogs, cats, and rabbits. Reviews are mixed: some owners describe calm handling of nervous dogs (staff greeting and settling the dog before and during the consult), while others report very short appointments, missing promised follow-up (an email), and disputes about what was done and recorded in clinical notes.

Services

From the clinic website summary, services and facilities mentioned include

•Diagnostics & monitoring: in‑house laboratory (biochemistry, haematology), blood pressure monitoring, digital X‑ray, dental X‑ray, ultrasound, echocardiography
•Surgery & procedures: anaesthesia, operating theatre, soft tissue surgery, orthopaedics including cruciate surgery and fracture repair
•Dentistry: dentistry and dental X‑ray
•Inpatient care & infection control: hospital ward and isolation unit
•Preventive/ongoing care: microchipping, nurse clinic, weight clinic, health plans, prescriptions/medication
•Species treated: dogs, cats, rabbits
•Out-of-hours: the website states emergency care is via an out-of-hours provider, Vets Now Farnham
•Training: listed in the clinic data as a Veterinary Nurse Training facility

Pricing

•A reviewer reports being charged £55 for a kitten health check (and alleges the check was not fully completed).

People

•Clare (manager) is named in a critical review. The reviewer describes being dissatisfied with the response when asking for help and quotes her as saying, “this conversation is not going anywhere.”
•Some owners positively describe the clinical team’s handling of anxious pets, including greeting a nervous dog before the appointment and keeping the appointment calm throughout (no individual clinician names provided in the latest reviews available).

Reviews

Google rating: 4.3 stars from 179 reviews. “”

•Handling of nervous dogs: one owner describes staff greeting their nervous dog before the appointment and calming/comforting him throughout.
•Concerns about appointment thoroughness and follow-up: one owner says a lump check lasted ~10 minutes and a promised follow-up email did not arrive; another alleges a kitten pre-neuter health check covered only weight and genitals and not a broader exam.
•Disputes about records/complaints handling: one reviewer claims notes were later updated with items they say were not done, and that the complaints process didn’t resolve it.
•Front-desk/management interactions: multiple negative reviews describe “attitude” at reception and dissatisfaction after escalating to the manager.
•Costs and communication about pricing: one owner reports unclear pricing and being told no further costs were required, then facing “huge further costs”; they contrast this with “amazing” emergency care in the evening but “shocking” daytime follow-up.

Reviews for Farnborough Vets4Pets Ltd

Note: Showing the 5 most recent Google reviews out of 179 we track in total. Recent reviews may not be representative of overall sentiment.

Nathan Pincher

in the last week

Not great. Went in for a routine check of a lump on my dog’s underside… appointment was over in 10 mins and promised follow-up email was not provided. Would not recommend.

lia

3 weeks ago

Bronnie Read

2 months ago

Absolutely incredible vets. I haven’t been there long, but the experience I have had already due to concerns for my dog have been amazing. I have a very nervous dog, and the staff attended to his needs perfectly, greeting him before the appointment and comforting him in the calmest manner throughout the appointment. Truly grateful for this practice and looking forward to Blue’s care being in their hands if anything is to ever happen.

4 months ago

Bryce Kern

3 months ago

Just shameful. After getting attitude from the staff in the front desk, we requested to speak to the manager Clare. OMG! after speaking to her we understood the attitude in the whole team. It trickles down from the top. Her own words were “this conversation is not going anywhere”. She refused to hear us out and help us. The vets are incompetent. Be very careful what you share. Because they write up the diagnosis incorrectly which will affect your beautiful pet and your insurance. Stay away from this institution.

5 months ago

Paula Dickson

7 months ago

If I could give zero stars, I would. I reached out to this clinic explaining that I was feeling anxious and worried about bringing my pet, due to previous experiences at other vet practices, I was hoping for understanding and support. Instead, I received an email essentially telling me to go elsewhere—cold, dismissive, and completely lacking in empathy. The experience made it clear that their priority is not the wellbeing of animals or their humans, but money. In a time of stress and vulnerability, I was met with indifference. Pets and the people who care for them deserve better.

Jaimee Hooker

Although they were absolutely spot on in the evening when emergency care was required. The follow up care in the day was shocking. Unclear about pricing and blamed us for this after confirming no further costs would be required to find out there were in fact huge further costs required. Told us we were pretty much lying about what we'd been told. Feels like yet again it's all about money first which was so disappointing as the evening staff were so amazing, completely let down and lost faith in the veterinary system

L M

8 months ago

Took my kitten in for a health check, the vet or nurse didn't complete the full health check and after going through the complaints procedure I've heard back today that the vet/nurse has added onto the notes things she didn't complete. My boy was being checked to be neutered at a later date, he should have had a full check including skin, teeth, eyes, heart rate, temperature etc as well as his privates and weight but all she did was his weight and privates. I waited 15 minutes for my appointment and then once in there she had completed her check within a few minutes, charged £55 and now the complaints team haven't helped me out at all. I'll be changing my vets practice from here, rip off and they don't care about your pets health.