Dog & Cat Vets in Farnborough

## Summary Grazely Vets is part of **Castle Vets**, a small team working across two practices (Castle Vets and Grazely Vets), and the website states they aim to provide a **“good value”** service. Based on the latest reviews, owners most often describe **routine preventive care** (yearly vaccinations, flea & worming) and **common procedures** (neutering, microchipping), alongside support for **anxious/reactive pets** and **end-of-life care**. Concrete examples mentioned include a **health plan** that covers annual vaccinations plus flea & worming and an annual check-up, vets who **explain things clearly**, and a team that is described as **flexible about cancelling and rebooking** when owners struggle to catch their pets. ## Services - **Vaccinations** (including yearly vaccinations for cats mentioned). - **Parasite prevention**: flea & worming (noted as included in a health plan by one reviewer). - **Annual check-ups** (noted as included in a health plan by one reviewer). - **Neutering** (cat neutering mentioned). - **Microchipping** (mentioned by a cat owner). - **Support for anxious/reactive pets** (a reactive dog handled well; anxious cats accommodated). - **Euthanasia / end-of-life care** (guinea pig case described, including respectful handling). ## People - **Beth, Jacob, and Rosie** (seen over multiple years, named positively by one owner). - Reviews repeatedly mention the wider team, including **receptionists, vets, and “students”**, as being welcoming and supportive; owners specifically describe: - **Clear explanations** of treatments and what to expect. - **Calm handling** that leaves some pets “relaxed” at appointments (e.g., a corgi) and works well for a **reactive dog**. - **Flexibility** when an appointment needs to be cancelled and rebooked because a pet can’t be caught. ## Reviews **4.8 stars from 210 reviews.** Themes below are drawn from the latest written reviews available to us. - Routine care is frequently referenced as going smoothly (e.g., **yearly vaccinations**, plus ongoing parasite prevention via a **health plan**). - Several owners highlight **clear communication** (“explain everything clearly”) and feeling supported during stressful situations (including **euthanasia for a guinea pig**). - Multiple reviews describe staff adapting well to **anxious, reactive, or reluctant-to-travel pets**, and one mentions the practice being **understanding about cancelling/rebooking** when needed. - Some owners mention access demand: one reviewer says they got a place **after being on a waiting list**.

## Summary Ashworth Veterinary Group is a long-established practice (the website says it has been caring for pets since the 1950s) and is also a Veterinary Nurse Training facility. Recent reviews point to a clinic set up for routine care and family-pet follow-through: annual injections and check-ups, weight and joint-care advice, and breeding-related care such as postpartum checks plus puppy vaccinations and microchipping. Owners also repeatedly mention staff taking time to explain what’s happening during appointments, and the practice having a separate cat waiting area to reduce stress around dogs. ## Services - Routine preventative care mentioned in reviews, including annual injections and health check-ups. - Postpartum check-ups for dogs after having puppies. - Puppy vaccinations and microchipping. - Advice during consults on weight management and joint care. - End-of-life care is referenced by one owner who describes support when their cat was put to sleep. - Veterinary Nurse Training facility (listed in clinic data). ## People - **Reception team**: repeatedly mentioned as helpful and welcoming; one reviewer specifically notes they “went above and beyond” when dealing with difficult insurance companies. - **Vets and nurses (not named)**: owners describe them as taking time to explain things clearly (including during challenging appointments with a dog that “hates the vets”), and as reassuring for anxious owners. Reviews also mention gentle handling with cats and dogs, including “difficult” cats. ## Reviews **Google rating: 4.6 stars from 197 reviews.** **Themes below are drawn from the latest written reviews available to us.** - Clear explanations during consultations, including when pets are stressed or reactive. - Routine care experiences described in detail: annual injections/check-ups, plus guidance on weight and joint care. - Breeding/puppy-related care: postpartum check for the mother, and vaccination + microchipping for pups. - Practical support beyond the exam room: reception help navigating insurance issues. - Cat-owner specifics: one reviewer values a separate cat waiting area to reduce stress around dogs. - Long-term continuity: multiple reviewers describe using the practice for years (including 6, 25+ years, and “all our lives”).

## Summary Farnborough Vets4Pets Ltd is part of the Vets4Pets group. The practice is set up as a modern, well-equipped clinic with in‑house diagnostics (lab work plus digital X‑ray and ultrasound), surgical facilities (operating theatre and hospital ward), and separate cat and dog waiting areas. The website also lists nurse clinics, weight clinics, and health plans, and the practice treats dogs, cats, and rabbits. Reviews are mixed: some owners describe calm handling of nervous dogs (staff greeting and settling the dog before and during the consult), while others report very short appointments, missing promised follow-up (an email), and disputes about what was done and recorded in clinical notes. ## Services From the clinic website summary, services and facilities mentioned include: - **Diagnostics & monitoring:** in‑house laboratory (biochemistry, haematology), blood pressure monitoring, digital X‑ray, dental X‑ray, ultrasound, echocardiography - **Surgery & procedures:** anaesthesia, operating theatre, soft tissue surgery, orthopaedics including cruciate surgery and fracture repair - **Dentistry:** dentistry and dental X‑ray - **Inpatient care & infection control:** hospital ward and isolation unit - **Preventive/ongoing care:** microchipping, nurse clinic, weight clinic, health plans, prescriptions/medication - **Species treated:** dogs, cats, rabbits - **Out-of-hours:** the website states emergency care is via an out-of-hours provider, **Vets Now Farnham** - **Training:** listed in the clinic data as a **Veterinary Nurse Training facility** ## Pricing - A reviewer reports being **charged £55** for a kitten health check (and alleges the check was not fully completed). ## People - **Clare (manager)** is named in a critical review. The reviewer describes being dissatisfied with the response when asking for help and quotes her as saying, *“this conversation is not going anywhere.”* - Some owners positively describe the **clinical team’s handling of anxious pets**, including greeting a nervous dog before the appointment and keeping the appointment calm throughout (no individual clinician names provided in the latest reviews available). ## Reviews **Google rating: 4.3 stars from 179 reviews.** **“Themes below are drawn from the latest written reviews available to us.”** - **Handling of nervous dogs:** one owner describes staff greeting their nervous dog before the appointment and calming/comforting him throughout. - **Concerns about appointment thoroughness and follow-up:** one owner says a lump check lasted ~10 minutes and a promised follow-up email did not arrive; another alleges a kitten pre-neuter health check covered only weight and genitals and not a broader exam. - **Disputes about records/complaints handling:** one reviewer claims notes were later updated with items they say were not done, and that the complaints process didn’t resolve it. - **Front-desk/management interactions:** multiple negative reviews describe “attitude” at reception and dissatisfaction after escalating to the manager. - **Costs and communication about pricing:** one owner reports unclear pricing and being told no further costs were required, then facing “huge further costs”; they contrast this with “amazing” emergency care in the evening but “shocking” daytime follow-up.

## Summary Nine Mile Veterinary Group - Farnborough is a small-animal practice established in 1985 and associated with CVS (email domain: cvsvets.com). The clinic is set up for routine care and in-practice diagnostics (in-house lab, X‑ray, ultrasound), with reviews also describing same-day urgent appointments and handling of nervous cats. Concrete specifics owners mention include: - Same-day emergency appointments and being seen quickly (one reviewer described an emergency visit booked and handled the same day). - Calm handling for a nervous cat, with the vet described as friendly and knowledgeable. - Care for small pets beyond cats and dogs (a reviewer specifically mentions a rat). - A conflict around Saturday availability: one review says “not open on Saturdays,” while the clinic’s own information lists Saturday opening. ## Services Based on the clinic’s own service list and what appears in reviews: - **Consultations** and routine check-ups, including **six‑month health checks** - **Vaccinations** - **Parasite control** - **Microchipping** - **Neutering** - **Surgery** (general) - **Dentistry** - **Diagnostic tests & imaging**, with **X‑ray** and **ultrasound** listed, plus an **in‑house lab** - **Nurse clinics** - **Blood pressure checks** - **Grooming & nail clipping** - **Anal sac expression** - **Home visits** - **Emergency care:** emergencies are handled by the practice during normal hours; out-of-hours emergencies are directed to **MiNightVet** (as stated on the clinic website). - **Referral:** the practice notes the ability to refer for **advanced dermatology** at a sister practice (Emmview Veterinary Centre). **Animals treated (as listed by the clinic):** dogs, cats, rabbits, guinea pigs, gerbils, hamsters. **Also mentioned in reviews:** rat care. ## People - **Kristina** (role not stated): singled out in a review for helping a pet “Bailey” improve during treatment for **hypercalcaemia**, with the owner crediting the team’s persistence even with an uncooperative patient. - **Vets and staff (not named):** multiple reviews mention friendly communication and good handling of cats, including one nervous cat who was made to feel safe. - **Front-desk/phone experience (mixed):** one reviewer complained about rude responses when questioning things, and another described poor customer service and difficulty managing appointments for a longer-term treatment plan. ## Reviews **Google rating: 4.2 stars from 77 reviews.** **Themes below are drawn from the latest written reviews available to us.** - **Fast access for urgent problems:** reviews describe being registered and offered an appointment later the same morning, and a same-day emergency appointment with quick turnaround. - **Good handling of cats (including nervous pets):** owners describe vets making cats feel safe and assessing problems quickly. - **Small-pet care mentioned:** one owner specifically notes good care for a **rat**. - **Cost and communication concerns:** one reviewer calls the practice “very expensive” and reports rudeness when asking questions. - **Appointment/plan management concerns for long-term cases:** one reviewer reports problems booking and holding appointments weeks ahead as part of a treatment plan. - **Saturday opening confusion:** one review states the practice isn’t open Saturdays, which conflicts with the clinic’s own published Saturday opening.