Crookham Park Veterinary Centre

Crookham Park Veterinary Centre is listed as a Veterinary Nurse Training facility. Reviews suggest it sees a wide mix of species beyond cats and dogs, including lizards and a hamster needing carefully checked medication dosing. Several owners describe staff finding earlier appointments than booked (one reviewer booked for Monday and was called on Saturday to be seen the same day).

Feedback is mixed on fees and payment handling: some recent reviewers allege the practice prioritised payment (including refusing a payment plan, and charging again to reissue prescriptions), while others describe staff “going above and beyond” during difficult illnesses (including practical help like washing a dog’s bed).

Services

Based on the information available from structured clinic data and the latest reviews, owners mention

•Veterinary Nurse Training facility (listed specialisation)
•Cat neutering/spaying (kittens neutered and spayed)
•Care for small mammals (hamster treated with antibiotics; staff double-checked dosing for a very small patient)
•Exotics care (review specifically mentions the team being “so good with lizards”)
•Prescriptions for alternative medication (owner requested prescriptions after flea treatment on a plan didn’t work; practice charged consultation(s) and a prescription fee, per the reviewer)
•Supportive care for unwell dogs, including additional practical help during treatment (washing the dog’s bed, per one review)

People

•Dr. Sabina (vet): One reviewer credits her with accurately diagnosing their dog’s health issues and focusing on both short-term and long-term management, describing her communication and manner as notably kind and reassuring.
•Wider team: Multiple reviewers mention staff being friendly and taking time with patients; examples include calling to offer an earlier appointment and double-checking medication doses for a hamster.

Reviews

4.6 stars from 130 reviews. The latest written reviews include both strong praise for care and several sharp complaints focused on payment, fees, and policies. “”

•Flexibility and responsiveness: an earlier-than-booked appointment was offered after a booking was made for a later date.
•Handling of nervous/unwell pets: one owner said their dog “hates the vets but tolerates it” because of staff handling; another described staff going beyond clinical care (washing the dog’s bed).
•Exotics and small-pet competence: lizards are specifically mentioned, and a hamster case describes careful attention to correct antibiotic dosing.
•Fees/policies are contentious: two recent 1-star reviews allege a strong focus on payment (including refusal of a payment plan in an end-of-life situation, and charging again to reissue prescriptions), while other reviewers say prices are “very reasonable” and experiences consistently positive.
•Practical access issue raised: one reviewer notes difficulty with customer parking availability.

Reviews for Crookham Park Veterinary Centre

Note: Showing the 5 most recent Google reviews out of 130 we track in total. Recent reviews may not be representative of overall sentiment.

gavin rice

in the last week

All this vets care about is money if you dont have it all they want to do is put your pet down ,would not accept a payment plan and pet insurance alone would not have covered what they wanted to save my boy , rude and arrogant staff and even held our dead dogs body ransom and would not relese our poor boy to the pet crematorium until we paid the last of the bill after already giving them over £500 there and then and they even brought the chip and pin machine into the room with my dying dog and upset wife sat on the floor and made us pay before putting our boy down , the remaining amout was arranged would be paid by the end of the week , avoid this money cartel and look for other vets in the area , we lost a 14 month boy because they wanted money there and then

Helen Page

a month ago

Money grabbing vultures that are all about the bottom line and not the welfare of the animals they treat - despite their veterinary oath. After paying for 6 animals on a plan, where the flea treatment did not work, my pets were left with sores. On reviewing alternative medication, I found an effective solution, which required a prescription. They charged me a consultation for each animal and a prescription fee (all fine, if not excessive on the consultation for flea treatment). Unfortunately, my daughter threw away the prescriptions in an energetic bout of cleaning. On asking the practice to reissue these for us, their response was, “Yes, if you pay again.” Each prescription has a unique number that can not be used again, so it is not as if I was trying to circumvent the system, these things can be tracked and are regulated. So why charge again for a service that has already been paid for, a great expense (although still cheaper than their pet plan!!)? Criminal that a surgery that is supposed to prioritise the welfare of the animals would cling so fearfully to another opportunity to claw money from a worried pet owner. When trying to discuss the matter to ascertain the surgeries reasoning for this calamity, I was told I would have to pay for an appointment to see the vet!!!! There must be better practices with a greater moral fortitude, so I urge you to look elsewhere with other options in Fleet.

Tania Sousa

2 months ago

Friendly and caring staff and vets.

Helen Coe

Everyone has been so kind and has gone above and beyond. You really feel that they care about both you and your pet, which has been so much appreciated through some difficult times recently.

wayne daley

3 months ago

Great vets. Amazing service and they are so good with lizards.

Natalie

Lovely clinic - I had booked late Friday night for a Monday appointment & got a call first thing Saturday to say they could see Bean (the hamster) that afternoon. Friendly caring staff, really took their time to double check correct doses of medication for such a tiny patient and I just had to share a cute photo of Bean taking his antibiotics

Helena Almeida

4 months ago

All staff very friendly and professional. However, it’s necessary to have a car park for costumers. There’s a school nearby and the only car park is full of parents to pick up their childrens and the above car park it’s a private one. Would be great if will be allocated some places for Vets costumers.

Mike Johnson

10 months ago

Great staff and service. My dog hates the vets but tolerates it all because of the staff. My dog has to go back in after this initial review as she became unwell. The staff truly went above and beyond in all aspects of care, even washing her bed as well as her! Can't thank the whole team enough!! Thank you from Holly the noisy white German Shepherd

Fernanda Butti

a year ago

I cannot express enough gratitude for the outstanding care provided by Dr. Sabina. Her expertise in accurately diagnosing my dog's health issues has been truly remarkable. Not only does she focus on short-term solutions, but she also ensures my dog's long-term well-being. Beyond her professional prowess, Dr. Sabina's kindness and genuine concern for both my dog, Peppa, and us as owners shine through in every interaction. She is not just an exceptional veterinarian but also an amazing human being. I am forever grateful for her dedication and compassion.

Caitlin Foley

Only had great experiences! Both our kittens were neutered and spayed here and the staff are incredible. We’ve only been with them about 3 months now but every single experience has been lovely. They all really care about the cats and their prices are very reasonable. My friend recommended this veterinary centre and later found out lots of my friends with animals go here too. They’re amazing with the animals and you can tell they have a love for every single one. Lovely homely feeling and would strongly recommend.