Dog & Cat Vets in Hayling Island

## Summary Hayling Island Vets4Pets Ltd is described on its website as a *locally owned* Vets for Pets practice, set up as a modern, well‑equipped clinic with in‑house diagnostics (lab testing, digital X‑ray and ultrasound) and an operating theatre. The service list points to capability for both routine care and more involved cases (e.g., dentistry, soft‑tissue surgery, cruciate surgery, airway surgery, physiotherapy, and ophthalmology testing such as Tonopen eye pressure checks). Reviews most often mention friendly reception/nursing teams and vets who communicate well; one reviewer specifically notes follow‑up phone calls from nurses/the head vet when advice is needed. A small number of negatives appear around cost—one recent review complains about being charged **£60** for a short consultation. ## Services Based on the clinic website summary and the available reviews, the practice offers: - **Species seen:** dogs, cats, rabbits, and small mammals (including small‑mammal medicine and surgery). - **Diagnostics & monitoring:** in‑house laboratory work (biochemistry, haematology, electrolytes), blood pressure monitoring, ECG, echocardiography, digital X‑ray, ultrasound, and Tonopen (eye pressure testing). - **Surgery & procedures:** dentistry, soft‑tissue surgery, cruciate surgery, airway surgery, anaesthesia; operating theatre listed. - **Medical care:** dermatology, medications/prescriptions, microchipping, nutritional advice, weight clinic. - **Rehab/support:** physiotherapy. - **Facilities/policies:** separate cat & dog waiting areas, isolation unit. - **Emergency/out‑of‑hours:** the website states emergency cover is available when the clinic is closed, with out‑of‑hours care provided by **Vets Now**. - **Accreditation/training:** Cat Friendly Status (listed) and a **Veterinary Nurse Training facility** (from structured clinic data). - **Health plans:** health plans are listed, but no plan details or prices are provided in the inputs. ## Pricing - One recent reviewer reports being charged **£60 for a 5‑minute consultation** (single account; no other pricing details provided). ## People Named team members mentioned in reviews: - **Jessica (vet):** one owner says she has “a good disposition towards the pet and the owner,” and that their dog is “always well treated.” - **Daniel & Fredericka:** described by one reviewer as examples of “good caring veterinary practice” (no specific treatment details given). Other staff feedback tied to specific actions: - **Nurses/head vet (not named):** one reviewer says nurses and the head vet will **call** if you need more information or advice. - **Reception/nursing team:** repeatedly described as friendly/helpful; one review highlights attentive reception staff in a “clean and open” practice. ## Reviews **Google rating: 4.9 stars from 258 reviews.** “Themes below are drawn from the latest written reviews available to us.” - Multiple reviewers describe **friendly, helpful reception/nursing staff** and positive experiences on first visits and with ongoing care. - **Communication/follow‑up:** one review specifically mentions nurses/head vet **phoning with advice or additional information**. - **Facilities:** one reviewer calls it a “clean and open surgery,” but also notes they’d like **more seating** in the waiting areas. - **Cost concern:** one recent 1‑star review complains about **£60 charged for a very short consultation**, which contrasts with the otherwise positive feedback. - One older 5‑star review appears **unrelated to a veterinary practice** (mentions donkeys, open days and a café), suggesting at least one review may not reflect this clinic.

## Summary Harbour Veterinary Group – Hayling Island is part of the Harbour Veterinary Group and focuses on small-animal care. The clinic’s published service list includes core first-opinion work (consultations, vaccinations, neutering, parasite control) plus diagnostics (X‑ray/ultrasound/in‑house lab), dentistry and surgery, and it’s also listed as a veterinary nurse training facility. From the latest reviews available to us, decision-relevant signals are mixed: several long-term clients describe consistent support over many years (including help through a dog’s serious illness and after bereavement), while one reviewer reports a very different experience—feeling their cat was handled roughly and saying they were turned away when they needed urgent help due to no vet being on site. ## Services Services and capabilities stated in the available clinic/website information include: - Consultations and routine healthcare: vaccinations, parasite control, microchipping, six‑month health checks - Nurse clinics, including blood pressure checks - Dentistry - Neutering and other surgery (the wider group also lists orthopaedic surgery, soft-tissue surgery, keyhole/laparoscopic surgery and ophthalmology) - Diagnostics: diagnostic tests & imaging, with facilities listed as X‑ray, ultrasound and an in‑house laboratory - Grooming/nail clipping and anal sac expression - Pet travel documentation (GB) - Home visits - Species listed as treated: dogs, cats, rabbits, guinea pigs, gerbils, hamsters, ferrets, tortoises, and small cage birds - Emergency care: the information provided to us indicates 24/7 or extended-hours emergency services; however, a reviewer reports being turned away when they needed urgent assistance because there was no vet on site (see Reviews). ## People - **Kevin (vet)** is named by one reviewer as the vet they “trust,” specifically for listening well and giving the level of care they expect for their dog. ## Reviews **4.5 stars from 106 reviews.** Themes below are drawn from the latest written reviews available to us. - **Long-term loyalty and continuity:** reviewers mention being with the practice for 11–20 years and feeling their pets received “the best treatment” over time. - **Support through difficult cases:** one owner describes knowledgeable, ongoing support from diagnosis through to loss of a young dog, and notes staff kindness afterwards. - **Communication/helpfulness:** one review highlights staff being very helpful on the phone for a nervous, difficult-to-handle dog. - **Concerns about handling and urgent access:** one reviewer says a vet was “quite rough” with their cat and that they were turned away when they urgently needed help due to a lack of vet on site, which conflicts with the emergency/extended-hours service information provided.