Mainstone Veterinary Clinic

Mainstone Veterinary Clinic is an RCVS-registered small-animal practice. Based on the clinic information and recent reviews, it appears set up for routine care plus urgent/same-day problems (for example, an urgent infection appointment arranged quickly, and a Saturday-morning emergency appointment for two dogs). Owners repeatedly describe thorough, unhurried consultations where treatment options are explained with pros/cons, and pets are handled gently.

Services

•Small-animal veterinary care for a wide range of species, including: cats, dogs, rabbits, cage pets, birds, fish, exotic pets, reptiles, and amphibians.
•Urgent/emergency care is mentioned in reviews (including a Saturday emergency appointment) and the website notes guidance for emergencies when the practice is closed.
•Consultations and clinical assessments/examinations are referenced in reviews, including discussion of treatment options and outcomes.
•Veterinary Nurse Training facility (stated in the provided clinic data).

People

•Alison (vet): mentioned by name in a review; described as “excellent,” with the appointment arranged quickly after registering and the cat leaving happy.
•Reception team: noted for being polite and helpful both by phone and in person, and for supporting urgent appointment requests.

Reviews

Google rating: 4.9 stars from 213 reviews. The comments available focus on speed of access for urgent issues, clear explanations, and calm handling of pets. “”

•Fast access when something’s wrong: owners mention getting an urgent appointment for an infection quickly, and being seen about an hour after calling to register and book in.
•Clear, detailed decision-making: vets are described as explaining outcomes well and discussing options with pros and cons, rather than rushing appointments.
•Handling and bedside manner: multiple owners note gentle handling and sympathetic/kind treatment towards pets.
•Emergency care experience: one review describes a Saturday-morning emergency visit with a vet and nurse who explained everything clearly and “looked after our 2 dogs beautifully.”
•Practical downside raised: one reviewer wished parking was better, which contrasts with the clinic’s statement that it has a designated disabled parking bay and step-free access.

Reviews for Mainstone Veterinary Clinic

Note: Showing the 5 most recent Google reviews out of 213 we track in total. Recent reviews may not be representative of overall sentiment.

Isabelle Baumhauer

a month ago

Mainstone are great, our cat Sidney has been under them since he was a kitten & they’ve always provided excellent service. Recently he needed an urgent appointment for an infection and they were quick to provide us with one. The reception team are always polite and helpful via telephone & in person. I find the vet staff are always very knowledgable and are gentle with Sidney. Thank you Mainstone.

Miriam Arthur

Pamela Leech

Michaela Aldridge

2 months ago

I have tried all the vets in Romsey and Mainstone is the best by a long long eat. Both the quality of care and the people are fantastic. I could not faily them and would recommend to anyone looking.

sandie smith

Very caring and always so professional from receptionist to vet. Just wish parking was better.

Lucy Graves

Mainstone provides an excellent service, examinations/assessments are thorough and outcomes very well explained. Treatment options are always discussed with pros and cons identified. Appointments are not rushed. Staff are friendly and most importantly very kind and sympathetic towards pets! I have been visiting for many years now with all sorts of different animals and have developed great trust in the care provided by the veterinary staff.

Louise Wardle

3 months ago

Saturday morning emergency appointment. Really professional, welcoming & friendly vet & nurse. Looked after our 2 dogs beautifully. Explained everything very clearly. Could not have asked better treatment.

Trish MacLeod

8 months ago

Amazing Vets practice. My dogs are totally looked after. Everyone is always so helpful & friendly thank you

Jane Reeves

11 months ago

I called the practice at 9 am on Monday morning to register as a client and book my cat in for an appointment. We were in with the vet just over an hour later. All the staff were friendly and the vet Alison was excellent. Very happy cat and owner. I would recommend the practice.

Christine Munday

2 years ago

Always friendly & welcoming with both pets & owners. Explains diagnosis simply so i can understand and what's what's going g to happen next fully. Would always recommend Mainstone which is why I have been registered there with varies pets for over 20 years.