The Pet Practice - Romsey

Worst vets I have experienced. On the surface they seem lovely and knowledgeable- however, multiple negative experiences with three really standing out. I didn’t realise how bad it was, comparatively, until we changed vet. 1. When we got a puppy, they FORGOT to include tick treatment in the flea, tick and wormer we were paying for. They knew we lived on a farm and our poor puppy got absolutely ravaged with ticks in one outing - on her eye lids, her nose, it was horrendous. 2. Terrible botched job of the same puppy’s spay. Cut her from top to bottom, easily 8 inches (compared to 3 inch cut for our older dog at a previous vet). Took her over a week to mostly recover (compared to 2 days for older dog) when I complained they said it was necessary sometimes to ensure no mistakes were made inside and it’s better to have a larger incision than a knicked bladder. New vet says that is poppycock and it is lack of experience, totally unnecessary. They do not operate a fear free practice and my dog is now terrified of the vet. Shakes if we even walk past it. 3. Removed a lump from older dog’s mouth, didn’t take enough tissue (didn’t have anyone experienced enough in house to go deeper) and it grew back. On 3 dental check ups (different vets) I queried my dog’s teeth, one was visibly chipped and wobbly. Told every time her teeth were fine until a 4th appointment where they said yes that one tooth needed to go but would likely fall out on its own. Joined a new vet 1 month ago. They x-rayed her teeth and they are in such a state (despite being brushed, she had gum disease and needed deep cleaning) she had to have 12 teeth removed and the lump removed again. There is no way on those 4 prior appts the teeth were fine. She didn’t need to suffer this much but Pet Practice clearly don’t know what they are doing. If I could go back in time, I would have stood up for what I thought was wrong and protect my poor puppies more. And I would go to Mainstone. AVOID LIKE THE PLAGUE In reply to your reply: I have raised these complaints, more than once with your practice staff at the romsey branch reception, with two vets and when leaving in June with someone who I think was maybe a practice manager? If you cared, you would have reached out after any of those interactions.

You guys are awesome with the cats! The staff is always so friendly and really cares about our kitties. Plus, the clinic is spotless, which makes it feel safe and comfy for them. We're so grateful for the great care and how much you all care. Seriously, it's a great experience for us and the cats.

My dog Alfie gets very anxious at the vets when its vaccination time - Pet Practice have tried several methods to improve his experience, calming medication, 'happy visits', and letting us just sit in the waiting room whenever we're nearby. Nothing has really diminished his anxiety so now we just get it over and done with as quickly as possible. I am so impressed at Bridget's skill and speed at administering his boosters. Additionally, she was able to swiftly remove a broken claw earlier this year- we were so relieved this was done so efficiently. The admin staff are friendly and helpful and apart from the occasional wait time (sometimes running a bit late) we always come away feeling satisfied with Alfie's treatment.

I have used Pet Practice since 2023 and have entrusted them with the care of my beloved Jack Russell when she has been really unwell. The care, reassurance and support that I have needed following surgery has been plain to see.

Very welcoming and informative staff, always pleasantly greeted. My little old dog doesn't have a problem visiting this veterinary clinic. Added bonus is there's a pet grooming station on site too. Very happy to recommend.