The Pet Practice - Romsey – Vets in Romsey
Clinic Overview
- Recent reviewers often describe the team as friendly, caring, and knowledgeable, with praise for thorough examinations, clear advice, and pets being handled kindly. - Access to care is a recurring positive: owners mention same-day and emergency appointments, including one case where a pet was seen within 10 minutes. - Reviews suggest the clinic handles both dogs and cats well, with positive comments about support for anxious dogs and a clean, reassuring environment for cats.
The Pet Practice - Romsey is a Romsey veterinary clinic founded by vet Ben Johnson in 2009. It offers routine care, urgent appointments, and support for anxious pets, with long-term clients mentioning puppy classes, vaccinations, 6-monthly checks, dental checks, and other treatment over several years. Recent feedback is largely very positive about the team’s friendliness, speed of access, and emergency care, though there are occasional complaints about management and some disputed clinical outcomes.
Services
- •Routine and preventive care: annual vaccinations/inoculations, regular health checks including 6-monthly checks, puppy classes, and general advice for ongoing pet care.
- •Urgent and minor treatment: recent reviews mention same-day and emergency appointments, thorough examinations, medication such as pain relief and antibiotics, and swift treatment for a broken claw.
- •Support for anxious dogs: calming medication, “happy visits,” and letting owners spend time in the waiting room to help pets get used to the clinic environment; reviews also mention staff taking time and not rushing timid dogs.
- •Surgery and follow-up: surgery is part of the clinic’s work, with one owner describing reassuring support after an operation; another review raises concerns about a spay and a later lump removal outcome.
- •Dental care: dental check-ups are mentioned, although one detailed negative review disputes how dental concerns were handled over multiple visits.
- •Cats and additional facilities: reviewers say the team is very good with cats, and the clinic has been described as spotless. An on-site grooming station has also been mentioned, and the clinic is listed as a veterinary nurse training facility.
Pricing
No published pricing information is currently available for this clinic.
People
- •Ben Johnson (vet): founder of the clinic in 2009.
- •Bridget: praised for giving boosters quickly and skilfully to an anxious dog, and for removing a broken claw efficiently.
- •Veterinary team and nurses: recent reviews describe them as compassionate, professional, and reassuring, particularly during emergency appointments.
- •Reception and front desk team: frequently described as friendly, kind, caring, and helpful, though one review mentions occasional delays and another criticises management around pet plan reminders.
Reviews
Google rating: 4.8/5 from 137 reviews.
- •Recent reviewers often describe the team as friendly, caring, and knowledgeable, with praise for thorough examinations, clear advice, and pets being handled kindly.
- •Access to care is a recurring positive: owners mention same-day and emergency appointments, including one case where a pet was seen within 10 minutes.
- •Reviews suggest the clinic handles both dogs and cats well, with positive comments about support for anxious dogs and a clean, reassuring environment for cats.
- •Less positive feedback includes one complaint about pet plan reminder services not working as expected, and one detailed negative review disputing aspects of surgical and dental care; these sit alongside a much larger number of strongly positive experiences.
