Specialist Vets in Yateley

## Summary Medivet Yateley Kynoch Vets is part of the Medivet group (a multi-practice provider) and offers routine appointments as well as access to round-the-clock emergency care via Medivet’s 24-hour centres. Reviews repeatedly describe a calm, “stress-free” atmosphere and pets being kept comfortable during visits (for example, treats used to settle a “feisty cat” at a vaccination appointment). Owners also mention continuity with familiar staff over many years, and one review describes rapid escalation for a critical case (CT scan arranged quickly and referral for intensive care and major surgery). ## Services - **Routine preventive care**: annual check-ups and vaccinations are specifically mentioned in reviews. - **Puppy care**: puppy check mentioned. - **End-of-life care**: euthanasia is described in one review, with staff support noted. - **Emergency / out-of-hours care** (via Medivet network): the website states access to 24/7 emergency care at one of Medivet’s 27 dedicated 24-hour centres. - **Advanced diagnostics & referral (as described by a reviewer)**: one owner recounts a case involving a **CT scan** arranged quickly and an urgent referral to an intensive care unit, leading to a **median sternotomy** (this is a client-reported experience rather than a listed in-house capability). ## Pricing - **Overnight emergency consultation fee**: **£130** for consultations **between 7pm and 9am** (stated on the Medivet website as a nationwide price). ## People - **Sophie Carman (lead vet, per review)**: one reviewer attributes life-saving care to her “quick thinking,” including quickly identifying a chest problem, arranging a CT scan, and organising an urgent ICU referral that resulted in major surgery. - **Dimitri / Dimitrios (vet, per reviews)**: mentioned positively for professionalism and knowledge, and for being gentle during a puppy check; also named by an owner who described supportive handling during euthanasia. - **Support team (names mentioned: Harry and Jo)**: described as friendly and helpful by one reviewer. ## Reviews **4.8 stars from 115 reviews.** Themes below are drawn from the latest written reviews available to us. - **Calm, low-stress visits and good pet handling**: owners mention a “nice, calm atmosphere,” pets being happy to attend, and practical touches like treats used during a cat’s vaccination. - **Kindness in difficult moments**: euthanasia support is specifically praised in one review. - **Perceived clinical thoroughness and escalation when needed**: one detailed account describes fast action on a serious chest issue, including CT imaging and rapid referral to intensive care for surgery. - **Reliability and experience over time**: one reviewer mentions being with the practice for 13+ years and feeling consistently supported. - **One service gap mentioned**: a reviewer reports asking for a quote after a visit and not receiving it.

## Summary Firgrove Veterinary Centre is listed as a **Veterinary Nurse Training facility**. From the latest reviews available to us, owners most often describe **helpful, reassuring staff** and the ability to **fit in urgent appointments**, including at short notice for a **poorly rabbit**. There is also a clear conflict in experiences around **end‑of‑life care**: two detailed 1‑star reviews describe distressing euthanasia appointments where owners felt the vet was unprepared, communication was poor, and their wishes about staying with their pet were not followed. Concrete specifics mentioned by reviewers include: - **Weekend/last‑minute appointment** for a sick rabbit (seen as very kind and appreciated). - **Vaccinations + check-up** for a kitten, with staff answering questions thoroughly. - Two separate accounts of **euthanasia visits** where owners say the vet did not explain the process and/or moved quickly without allowing time to say goodbye. ## Services Based on the information provided (reviews + structured data), services mentioned include: - **Veterinary nurse training** (listed capability). - **Rabbit care** (urgent visit for a poorly rabbit mentioned). - **Kitten vaccinations and health check-up** (explicitly mentioned). - **Nail trimming** (one review alleges nails were cut “to the point of bleeding”). - **Euthanasia/end-of-life care** (multiple detailed reviews discuss this service and how it was handled). ## People Named individuals mentioned in reviews: - **Zoe** (staff member; role not specified): credited with being **reassuring and understanding** when an owner was upset, and helping them “sort all my enquiries out.” - **Nicky Brain** (receptionist, per reviewer): described as recognising the owner/dog on arrival and speaking **compassionately**. - **Nathalie Fellows** (vet, per reviewer): one owner explicitly advises **not** to book with her for end‑of‑life care, describing the appointment as **cold, rushed, and poorly explained**. - **Kristina Tomco** (vet, per reviewer): appears in two 1‑star accounts—one about a **nail trim and a teeth query** (owner felt concerns were dismissed), and one describing a **traumatic euthanasia visit** where the owner felt their wishes were not followed. - **Clare Andrew’s** (reception, per reviewer): mentioned in the euthanasia account as entering the room during the appointment; the reviewer felt this was inappropriate. (This is one side of the account.) ## Reviews **4.8 stars from 245 reviews.** The latest written reviews available to us include several short positives and two detailed negatives focused on end‑of‑life care and communication. “Themes below are drawn from the latest written reviews available to us.” - **Short-notice help:** fitting in a sick rabbit “at the last minute at the weekend.” - **Supportive communication for routine care and questions:** one vaccination/check-up visit mentions staff answering questions and being insightful. - **Long-term loyalty:** one reviewer says they’ve used the practice for “over 25 years.” - **Conflicting experiences with euthanasia/end-of-life appointments:** two 1‑star reviews describe distressing visits where owners felt the vet was **unprepared**, did not **explain the process**, and did not give time or options (e.g., holding their pet, saying goodbye). One account alleges the pet was taken away for cannulation despite the owners asking to stay with them, and the pet died while out of the room. - **Appointment/process issues and handling complaints:** one reviewer reports waiting about an hour before being told they were booked elsewhere and says they received no apology; another describes feeling brushed off when raising concerns (teeth check request).