Medivet Basingstoke

Medivet Basingstoke is part of the Medivet group (a wider network of practices) and provides routine care alongside urgent same-day appointments and ongoing case management. Reviews describe the team fitting pets in for injuries, supporting longer-term conditions (including a cat with diabetes with repeat medication organised), and following up during recovery with phone advice. Specific treatments mentioned include surgery for a recurring bladder problem and access to laser treatment to support wound healing after a serious injury.

Services

•Routine care mentioned in reviews: check-ups and vaccinations.
•Urgent appointments and injury care: reviews describe being fitted in for emergencies (including significant bleeding after an accident) and treatment for injured animals brought in.
•Medical case management: support for a cat with diabetes, including arranging repeat medication.
•Surgery: surgery described for a cat with a recurring bladder problem.
•Laser treatment: owners report being offered a course of laser therapy to help healing after an injury.
•Emergency/out-of-hours arrangements (as stated on the website): access to around-the-clock emergency care at one of Medivet’s 27 24-hour centres; overnight emergency consultation fee is £130 (between 7pm and 9am).
•Veterinary Nurse Training facility (listed in the clinic data).

Pricing

•Website states an overnight emergency consultation fee of £130 (7pm–9am) at one of Medivet’s 24-hour centres.
•One reviewer reports being charged £28.80 for medication that they say could be purchased online for under £6, and questions the size of the mark-up.

People

•Ciara and Jemma (named in a review): specifically mentioned for kindness and compassion, including support after a pet’s death, and being helpful during check-ups and vaccinations.
•Team communication is described (in one review) as clear explanations of options and not making owners feel uncomfortable for asking many questions.
•Follow-up support is repeatedly mentioned in practice: one owner describes being able to call for advice and ideas during weeks of recovery.

Reviews

4.8 stars from 203 reviews. Feedback is largely based on friendly, supportive interactions alongside urgent care experiences and longer-term case support. “”

•Being fitted in for urgent problems, including injuries requiring immediate attention.
•Support through difficult outcomes, including compassion shown after a pet died.
•Clear explanations and reassurance, including outlining options before surgery and answering lots of questions.
•Ongoing support after treatment, including phone advice during recovery and help arranging repeat medication.
•Pricing concern raised about medication, with one owner reporting a large difference versus online pricing.

Reviews for Medivet Basingstoke

Note: Showing the 5 most recent Google reviews out of 203 we track in total. Recent reviews may not be representative of overall sentiment.

Gill Newell

in the last week

very friendly and helpful

Louisa Cosgrove

Great vets x They fit us in, care and the staff are nice

Cara Clayton

a month ago

Very friendly staff. Very good with my dogs

Anna Bolton

2 months ago

We have brought them an injured pigeon before and an injured buzzard today and they are always so helpful and friendly. ❤️

Liz Craig

No problem with the vet but the medication given was £28.80 which I could have bought for under £6 on doing Google search. Why are they allowed to charge such a massive mark up !

lauren fell

We only registered with MediVet maybe 8-9 months before we sadly lost our cat Nellie to diabetes but I cannot fault the team at the Basingstoke branch for doing everything they could for her and genuinely caring for her when she was in with them. The last 6 months were super challenging for us but we felt reassured and supported with the MediVet team alongside us. Ordering repeat medication was no issue and the team went above and beyond to ensure Nellie had everything she needed. Thank you so much MediVet team.

Dee Cavanagh

2 weeks ago

Our family has had such a positive experience with the Chineham team, Ciara and Jemma, in particular are always so friendly and kind. Our cat, Cookie, was sadly killed by a car and they could not do enough for us; they treated us with so much kindness, compassion and thoughtfulness. She was our first family pet and the staff were always so helpful and friendly when we would come in for check ups and vaccinations etc. The positive way in which we were supported after her death made a real difference to us. Thank you again. I cannot recommend them or their practice enough.

Kisho 761

I've only had great experiences with this practice. Amazing staff who are knowledgeable, friendly, and always happy to see you and your pets. They've taken emergency appointments from me when my dog was unfortunately injured and treated her with kindness and care at every step of the way. I can only say great things, and I know Robin loves seeing you all too!

Rik Dedman

4 months ago

My boy was rushed in, blood going everywhere after a run in with a strimmer blade, instantly I was put at ease by the staff and reassured…. He was looked after with so much love and care, the staff on that night went above and beyond for my boy, then in the following weeks of recovery, were always on the phone for advice and ideas when I needed them. Was advised about laser treatment that’s available to help with healing, was advised could/would speed up recovery time, they weren’t wrong, after a course of treatment Loki is now back being himself without a care in the world, if you happen to have laser as an option i highly recommend it after seeing what it’s done.I honestly can’t thank the staff enough for all there love, support and efforts given to my boy I would strongly recommend Basingstoke Medivet to everyone

Emma Watson

11 months ago

Our pets are incredibly important to our family. So you can imagine how worried we were when one of our cats had a recoccurance of a bladder problem. The vet explained our options clearly and with care. Surgery was required. It is clear to us that animal care isn't just a job for the staff at this branch of Medivet. They really do care about the best outcome for your pet. The team communicate clearly and don't make you feel silly for asking a billion questions. Reasonably priced services and plentiful parking available close by. I recommend this vet and the team.