St Kitts Vets - Basingstoke | Vets in Basingstoke, Hampshire

- Many owners describe compassionate care in difficult moments, especially around serious illness and euthanasia, with step-by-step explanations and time to say goodbye. - Communication is a recurring strength: reviewers mention being kept updated, having treatment choices explained clearly, and understanding likely costs from the outset. - The practice is also praised for being welcoming with anxious pets and helpful in practical situations such as post-spay aftercare or seeing pets that are not usually registered there.

St Kitts Vets in Basingstoke is a well-reviewed practice with recent feedback covering routine care, aftercare, breeding support and end-of-life appointments. Owners often praise the team’s kindness, clear communication and calm handling of difficult situations, especially when pets are anxious or seriously unwell. Recent reviews also point to some inconsistency at reception and a small number of complaints about pricing and pet plan billing.

Services

•Routine and preventive care: recent reviews mention vaccinations, health checks, nail clipping and a pet plan, alongside support for nervous pets such as calming medication to make visits easier for a very timid cat.
•Aftercare and practical support: owners describe the team helping with a cone fitting after a cat’s spay and giving useful follow-up advice, including for pets not normally registered with the practice.
•Breeding and obstetric support: one reviewer describes needing help to get a kitten delivered, with the team providing updates throughout and explaining treatment options and costs clearly.
•End-of-life care: several reviews highlight compassionate support around euthanasia decisions, including step-by-step explanations, unhurried goodbyes and a condolence card afterwards.
•Availability and facilities: one owner specifically praises the practice for being open at the weekend, including Sundays. The clinic is also listed as a veterinary nurse training facility.

Pricing

Published prices suggest the clinic sits around average, based on a partial sample of comparable services. One recent reviewer mentions a pet plan at about £20 per month that includes vaccinations, nail clipping, health checks and a discount on other procedures. Review feedback on cost is mixed: some owners feel the practice is caring and fair, while others describe prices as high or report dissatisfaction with pet plan charges, including one dispute involving a quoted £148 and a later charge of £250.

People

•Izzy: warmly thanked for patience and support with a dog, including help during an end-of-life decision.
•Phoebe (reception): singled out positively during a serious illness case for being supportive and empathetic.
•Wider team: reviews often praise the vets and support staff for being kind, sympathetic and good at explaining options, though reception feedback is mixed, with some complaints about a sharp tone and lack of discretion when discussing payments.

Reviews

Google rating: 4.7/5 from 343 reviews.

•Many owners describe compassionate care in difficult moments, especially around serious illness and euthanasia, with step-by-step explanations and time to say goodbye.
•Communication is a recurring strength: reviewers mention being kept updated, having treatment choices explained clearly, and understanding likely costs from the outset.
•The practice is also praised for being welcoming with anxious pets and helpful in practical situations such as post-spay aftercare or seeing pets that are not usually registered there.
•Negative feedback centres mainly on front-desk experience and pricing, with some reports of grumpy or condescending reception interactions, private money matters being discussed too loudly, and frustration over pet plan billing.

Reviews for St Kitts Vets - Basingstoke

Note: Showing the 10 most recent Google reviews out of 343 we track in total. Recent reviews may not be representative of overall sentiment.

Sarah Jolliffe

3 months ago

Terri Collins

I can’t thank and praise this vet enough I had to have my dog put to sleep I was told step by step what would happen we wasn’t rushed we was told to take as long as we needed to say good bye . I can’t fault them and got told if I need to talk to anyone even weeks after I’m welcome to go and chat to some one . 100% the best service I could want for my boy thank you all

Clara Voiculescu

4 months ago

We have a beautiful cat and his doctors are in St Kitts. Luckily we don't see them very often but when is needed it doesn't take too long to see us. They have a Pet plan for @20£ a month and you don't have to pay for vaccination, nail clipping, health check and 20% discount to other procedures. Really happy with them.

Amy Lamb

Unfortunately, the behaviour of some reception staff lets this practice down. One particular receptionist regularly appears grumpy and speaks to clients in a sharp, unpleasant tone. What I find most unacceptable is the lack of discretion. If you owe money or are required to do something, this is sometimes addressed loudly in front of the entire waiting room, which is embarrassing and completely inappropriate. Sensitive matters should be handled privately, not broadcast to other clients. It’s disappointing, as the rest of the team work hard, but this kind of service creates an uncomfortable and unwelcoming atmosphere. Basic courtesy and professionalism at reception would make a significant difference.

Jemma Godleman

5 months ago

St Kitts Vets have some amazing vets however the pet plan is a complete let down. We were told that we could have the money to have our nervous rescue dog vaccinated at a new vets (in a new county) as they weren't able to do it due to issues in their waiting room. The vet said we could have money back from the let plan due to the failed attempt to vaccinate the dog. I have just been charged £250, after being told it was less (£148) for what we have had. In an attempt to back out of giving us the money towards the vaccinations, they have said that what was said by the vet was never said and is untrue (a.k.a we are liars which we aren't). If we had known, we would have just pushed through the vaccinations.

Les Fowler

I have had an excellent experience with this veterinary practice and felt compelled to share my review. They have provided exceptional care for my guide dog, Dejay, and have always made both of us feel at ease. The staff are consistently welcoming and delighted to see him as he trots through the doors. I highly recommend this practice.

Moonhaven British Shorthairs

6 months ago

Huge thank you to your amazing team who were working today. This little pandas mummy needed a bit of assistance to get him into the world. Lovely team of people who updated me every step of the way and were clear with different treatment options and their associated costs from the outset. Best of all they're open at the weekend, including Sundays! Will be moving all of our cats to St Kitts 😺

S Lewie

7 months ago

Very helpful and sympathetic

oliwia lapkiewicz

8 months ago

I’m not usually registered with this vet but they let us come in regardless to put a cone on our cat as she managed to get out of her onesie after being spayed. The team were so lovely and gave us lots of helpful advice. Thank you!

Ruxandra-Gabriela Chirita (Rux)

10 months ago

Some of the staff at this vet clinic were kind and professional, which I really appreciated. However, one of the team members came across as very entitled and condescending, speaking to clients in a way that felt dismissive and superior. It left a really uncomfortable impression. On top of that, the prices were extremely high for the services offered. I understand vet care isn’t cheap, but the costs here felt excessive compared to other clinics. Because of the overall attitude and pricing, I won’t be returning and wouldn’t recommend this place unless the staff attitude becomes more respectful and the pricing more transparent.

St Kitts Vets - Basingstoke