St Kitts Vets - Basingstoke | Vets in Basingstoke, Hampshire

- Recent reviews are mostly very positive, with owners praising kind, knowledgeable vets and friendly support staff, and saying pets are made to feel at ease during visits. - End-of-life care is a strong theme, with repeated mentions of calm explanations, time to say goodbye, and sensitive handling of very difficult appointments. - Owners also highlight clear communication and practical help, including updates during an assisted kitten delivery, cost discussions from the outset, and aftercare advice for pets not normally registered at the practice.

Services

•Routine and preventive care: reviews mention vaccinations, health checks, nail clipping and a pet plan, alongside support for nervous pets, including calming medication to help a very timid cat attend.
•Surgical follow-up and practical aftercare: owners describe help with a cone fitting after a cat’s spay, useful follow-up advice, and a positive spay check where a vet nurse took time to help a nervous dog feel comfortable.
•Breeding and obstetric support: one reviewer describes needing help to get a kitten delivered, with the team providing updates throughout and explaining treatment options and costs clearly from the outset.
•End-of-life care: several reviews highlight compassionate support around euthanasia decisions, including step-by-step explanations, unhurried goodbyes, and thoughtful touches such as paw prints and hair trimmings.
•Availability and facilities: the practice is praised for being open at the weekend, including Sundays. The clinic is also listed as a veterinary nurse training facility.

Pricing

Published prices suggest the clinic sits around average, based on a partial sample of comparable services. One review mentions a pet plan at about £20 per month including vaccinations, nail clipping, health checks and a discount on other procedures. Review feedback on cost is mixed: some owners say they have never felt pressured about money, while others describe prices as high or report dissatisfaction with pet plan charges, including one dispute involving a quoted £148 and a later charge of £250.

People

•Helen (vet): warmly praised for calm, professional and empathetic support during a euthanasia appointment.
•Becky (vet nurse): thanked for building trust with a nervous dog during a spay check by getting down on the floor and playing.
•Izzy: previously praised for patience and support with a dog, including help during an end-of-life decision.
•Phoebe (reception): previously singled out positively during a serious illness case for being supportive and empathetic.
•Wider team: reviews often praise the vets and support staff for being kind, welcoming and clear when explaining options, although reception feedback is mixed.

Reviews

Google rating: 4.6/5 from 353 reviews.

•Recent reviews are mostly very positive, with owners praising kind, knowledgeable vets and friendly support staff, and saying pets are made to feel at ease during visits.
•End-of-life care is a strong theme, with repeated mentions of calm explanations, time to say goodbye, and sensitive handling of very difficult appointments.
•Owners also highlight clear communication and practical help, including updates during an assisted kitten delivery, cost discussions from the outset, and aftercare advice for pets not normally registered at the practice.
•Negative feedback focuses mainly on reception experience and pricing transparency, with a small number of complaints about sharp or condescending front-desk interactions, lack of discretion when discussing payments, and frustration over pet plan billing.

Reviews for St Kitts Vets - Basingstoke

Note: Showing the 10 most recent Google reviews out of 353 we track in total. Recent reviews may not be representative of overall sentiment.

L-J Beadle

1 week ago

Brilliant vets 😊 Friendly and knowledgeable receptionists and lovely vets - the dog actually likes going to visit!

Zoe Johnson

Sadly had to put our dog down on the 9th Sept but Helen the vet did an exceptional job. She was calm and professional whilst still being empathetic. She made sure we were aware of all options, made sure we got hair trimmings and paw prints, told us there was no rush to collect her bed and blanket. She made a very hard experience that little bit easier. Thank you Helen

kathleen stevens

2 weeks ago

Sammy Evans

Been registered for years. Never felt the pressure of money. Always care about the animals interests first. Becky the vet nurse was AMAZING at building a bond with my huskyxakita. Sat on the floor playing during her spay check up. Cannot fault.

Monica Gomes

2 months ago

Sarah Jolliffe

7 months ago

Terri Collins

8 months ago

I can’t thank and praise this vet enough I had to have my dog put to sleep I was told step by step what would happen we wasn’t rushed we was told to take as long as we needed to say good bye . I can’t fault them and got told if I need to talk to anyone even weeks after I’m welcome to go and chat to some one . 100% the best service I could want for my boy thank you all

Clara Voiculescu

We have a beautiful cat and his doctors are in St Kitts. Luckily we don't see them very often but when is needed it doesn't take too long to see us. They have a Pet plan for @20£ a month and you don't have to pay for vaccination, nail clipping, health check and 20% discount to other procedures. Really happy with them.

Amy Lamb

9 months ago

Unfortunately, the behaviour of some reception staff lets this practice down. One particular receptionist regularly appears grumpy and speaks to clients in a sharp, unpleasant tone. What I find most unacceptable is the lack of discretion. If you owe money or are required to do something, this is sometimes addressed loudly in front of the entire waiting room, which is embarrassing and completely inappropriate. Sensitive matters should be handled privately, not broadcast to other clients. It’s disappointing, as the rest of the team work hard, but this kind of service creates an uncomfortable and unwelcoming atmosphere. Basic courtesy and professionalism at reception would make a significant difference.

Jemma Godleman

10 months ago

St Kitts Vets have some amazing vets however the pet plan is a complete let down. We were told that we could have the money to have our nervous rescue dog vaccinated at a new vets (in a new county) as they weren't able to do it due to issues in their waiting room. The vet said we could have money back from the let plan due to the failed attempt to vaccinate the dog. I have just been charged £250, after being told it was less (£148) for what we have had. In an attempt to back out of giving us the money towards the vaccinations, they have said that what was said by the vet was never said and is untrue (a.k.a we are liars which we aren't). If we had known, we would have just pushed through the vaccinations.

St Kitts Vets - Basingstoke