St Kitts Vets - Basingstoke – Vets in Basingstoke
Clinic Overview
- Many owners describe compassionate care in difficult moments, especially around serious illness and euthanasia, with step-by-step explanations and time to say goodbye. - Communication is a recurring strength: reviewers mention being kept updated, having treatment choices explained clearly, and understanding likely costs from the outset. - The practice is also praised for being welcoming with anxious pets and helpful in practical situations such as post-spay aftercare or seeing pets that are not usually registered there.
St Kitts Vets in Basingstoke is a well-reviewed practice with recent feedback covering routine care, aftercare, breeding support and end-of-life appointments. Owners often praise the team’s kindness, clear communication and calm handling of difficult situations, especially when pets are anxious or seriously unwell. Recent reviews also point to some inconsistency at reception and a small number of complaints about pricing and pet plan billing.
Services
- •Routine and preventive care: recent reviews mention vaccinations, health checks, nail clipping and a pet plan, alongside support for nervous pets such as calming medication to make visits easier for a very timid cat.
- •Aftercare and practical support: owners describe the team helping with a cone fitting after a cat’s spay and giving useful follow-up advice, including for pets not normally registered with the practice.
- •Breeding and obstetric support: one reviewer describes needing help to get a kitten delivered, with the team providing updates throughout and explaining treatment options and costs clearly.
- •End-of-life care: several reviews highlight compassionate support around euthanasia decisions, including step-by-step explanations, unhurried goodbyes and a condolence card afterwards.
- •Availability and facilities: one owner specifically praises the practice for being open at the weekend, including Sundays. The clinic is also listed as a veterinary nurse training facility.
Pricing
Published prices suggest the clinic sits around average, based on a partial sample of comparable services. One recent reviewer mentions a pet plan at about £20 per month that includes vaccinations, nail clipping, health checks and a discount on other procedures. Review feedback on cost is mixed: some owners feel the practice is caring and fair, while others describe prices as high or report dissatisfaction with pet plan charges, including one dispute involving a quoted £148 and a later charge of £250.
People
- •Izzy: warmly thanked for patience and support with a dog, including help during an end-of-life decision.
- •Phoebe (reception): singled out positively during a serious illness case for being supportive and empathetic.
- •Wider team: reviews often praise the vets and support staff for being kind, sympathetic and good at explaining options, though reception feedback is mixed, with some complaints about a sharp tone and lack of discretion when discussing payments.
Reviews
Google rating: 4.7/5 from 343 reviews.
- •Many owners describe compassionate care in difficult moments, especially around serious illness and euthanasia, with step-by-step explanations and time to say goodbye.
- •Communication is a recurring strength: reviewers mention being kept updated, having treatment choices explained clearly, and understanding likely costs from the outset.
- •The practice is also praised for being welcoming with anxious pets and helpful in practical situations such as post-spay aftercare or seeing pets that are not usually registered there.
- •Negative feedback centres mainly on front-desk experience and pricing, with some reports of grumpy or condescending reception interactions, private money matters being discussed too loudly, and frustration over pet plan billing.

