The Moores Orthopaedic Clinic

The Moores Orthopaedic Clinic is an independent, orthopaedic-only referral clinic in Basingstoke for dogs and cats, established in May 2023 by Andy Moores and Richard Hoile. It focuses on specialist orthopaedic diagnosis and surgery, including cruciate ligament procedures, patella surgery and joint replacement. The clinic also offers structured post-operative follow-up, with reviews mentioning 6-week and 8-week checks, and an app used for communication during admission.

Services

•Orthopaedic consultations and diagnosis for dogs and cats, including specialist assessment of gait and mobility.
•Cruciate ligament surgery, including TPLO for ruptures and cases involving bilateral cruciate disease.
•Patellar luxation surgery, with a recent review mentioning bilateral patella surgery.
•Arthroscopy, including use alongside cruciate work; one owner specifically noted minimal scarring.
•Total hip replacement and related recovery support.
•Other website-listed orthopaedic areas include elbow dysplasia, osteoarthritis management, fractures and dislocations, and humeral intracondylar fissure.
•Post-operative follow-up and recovery support, with owners describing clear written and verbal guidance, 6-week checks, and ongoing answers to aftercare questions.
•Admission updates via the clinic app, with owners mentioning quick responses while pets were in the clinic.

Pricing

A very limited amount of published pricing suggests the clinic may sit above average, but this is based on very few comparable services. At the same time, recent reviews frequently describe the fees as fair, reasonable, or lower than elsewhere, with several owners highlighting good value for a specialist referral service.

People

•Andy Moores — co-founder, frequently praised in reviews for surgical care, communication and follow-up; one recent review specifically mentions him performing bilateral patella surgery.
•Chris Jordan — repeatedly named by owners for clear explanations, thorough examinations and decision-making, including TPLO cases and one case where surgery and advanced imaging were judged unnecessary.
•Richard Hoile — co-founder.
•Nursing, reception and wider support team — reviews regularly mention friendly, welcoming and efficient care, with particular praise for helping anxious owners and nervous dogs feel at ease.

The clinic website states that its surgeons are recognised by the Royal College of Veterinary Surgeons as Specialists in Orthopaedics, and that Andy Moores is Chairman of the British Veterinary Orthopaedic Association.

Reviews

Google shows a 5.0/5 rating from 234 reviews. Recent feedback is consistently very positive, with owners most often highlighting

•Clear communication and reassurance: owners describe being well informed throughout, with thorough explanations, written aftercare plans and quick answers to questions.
•Strong surgical care and recovery support: reviews mention TPLO, bilateral patella surgery, and follow-up checks, with several dogs reported to be recovering very well.
•Kind handling of pets and a welcoming team: reception, nurses and surgeons are often described as friendly, calm and good with nervous or wary dogs.
•Value and clinical judgement: several owners say prices felt fair or lower than other specialist options, and one detailed review praised the clinic for avoiding unnecessary scans and surgery after a specialist assessment.

Reviews for The Moores Orthopaedic Clinic

Note: Showing the 10 most recent Google reviews out of 234 we track in total. Recent reviews may not be representative of overall sentiment.

Amy Evans

2 months ago

I would recommend this clinic to everyone. From the receptionists to the surgeons, everyone there were so lovely. It was always so welcoming, whoever you spoke to. You could ask any question, that you yourself might find silly, but the way they answered and kept my nerves at ease was fantastic. I felt so understood with everything and the way they cared for my little boy, i couldnt have asked for better. The way he was cuddled and spoken to. The way he was treated in their care was phenomenal. He was definitely loving the attention. The moores Orthopaedic clinic saved my babies legs. He can now live a happy life. 1000% recommend. If you get referred here for whatever reason, i promise you , your dog is in the safest hands. You would never regret it. I cant thank them enough.

Colin Davison

Great support for our dog’s injury.

K Voorhees

Our experience at The Moores Orthopaedic Clinic was excellent. Andy Moores is an extremely experienced, highly regarded and recognised orthopaedic veterinary surgeon and we were very fortunate to have him perform the much needed bilateral patella surgery on our dog. We were very well advised, informed and reassured throughout, both verbally and in writing and given comprehensive and thorough information including a detailed programme about post-operative care. The whole team of nurses and reception staff were consistently friendly, knowledgable and accessible throughout. We would highly recommend The Moores Orthopaedic Clinic

Julie Fraser

Great staff. Very knowledgeable and efficient.

Erin J

So pleased with Chris and the team. Our dog, who is a rescue and sometimes wary of new experiences, absolutely loves coming to the clinic which really shows how good they are with their patients. We were always well-informed of next steps in our dog’s care and communication was excellent throughout. Would highly recommend to anyone who needs an orthopaedic specialist.

Catherine Hughes

4 months ago

Could not rate Moores Orthopaedic Clinic and Christ Jordan highly enough. Following an initial diagnosis from our local vet we were told our dog would need to go under general anaesthetic for a CT and Xray (over £1,500) due to a potential dislocated knee which would likely require surgery and extensive rehabilitation. Having researched Moores we drove almost 2 hours to see them for specialist advice and we are so glad we did. Chris was so helpful and knowledgeable explaining everything and did a full physical examination on our dog (even going outside to watch her walk and run) without the need to put her under general anaesthetic. Chris then confirmed that she didn’t need the surgery as the initial diagnosis had been mistaken and he was incredibly professional in explaining our vets confusion and without trying to push for costly scans or procedures as some vets sadly do. We left with the knowledge that our dog had been fully assessed by an expert with a wealth of experience and that should she ever have any ortho problems, Moores would be the best place to take care of her.

David Rickard

Great service and friendly staff who really took great care of our dog Libby when she had her operation. I would highly recommend

Lennie Ladd

Unfortunately, back in November our cocker spaniel Leroy suffered a cruciate ligament injury. Although we didn't realise the extent of the injury ,we decided he needed to see the vet. Our vet had initial suspicions as to the extent of the injury & recommended that we booked an appointment with Chris at Moore's Clinic. AS soon as we arrived we were met by courteous receptionists who immediately put us at ease. After a more detailed examination & x-ray, Chris explained that Leroy had a full rupture to his cruciate ligament & would need surgery. He explained what the operation entailed and Leroy was booked in for his operation. Having just returned from our 6 weekly post op check-up I'm pleased to say that although Leroy still needs a little more monitoring he is well on the way to a full recovery. We'd like to thank all at Moore's for their treatment of Leroy & would have no hesitation in recommending them for both their care & professionalism. Laura @ Lennie L

Nigel Trott

Super happy with everything from Andy and his team. Our pooch, Barney, received the highest form of care before, during and after surgery. Additionally, we could readily engage with the practice via their App, with all questions and concerns swiftly answered. The fairness and value from the practice regarding fees is outstanding; and meets their objectives of being open, comprehensive and market-beating re: providing value for money. Hugely recommended should your pet need a specialist referral.

Jon Mcateer

I am very happy with the service provided. The cost was lower than anywhere else, and all the staff were great with my very nervous boxer dog.