The Moores Orthopaedic Clinic – Vets in Basingstoke
Clinic Overview
The Moores Orthopaedic Clinic is an independent, orthopaedic-only referral clinic in Basingstoke for dogs and cats, established in May 2023 by Andy Moores and Richard Hoile. It focuses on specialist orthopaedic diagnosis and surgery, including cruciate ligament procedures, patella surgery and joint replacement. The clinic also offers structured post-operative follow-up, with owners mentioning review checks during recovery and an app used for communication during admission.
Services
- •Orthopaedic consultations and diagnosis for dogs and cats, including specialist assessment of gait and mobility. Reviews describe thorough physical examinations and careful decision-making, including one case where surgery and advanced imaging were judged unnecessary after specialist assessment.
- •Cruciate ligament surgery, including TPLO for ruptures and cases involving bilateral cruciate disease. A recent review mentions Chris carrying out TPLO surgery with a neat, now barely visible wound and good progress by week 7.
- •Patellar luxation surgery, including bilateral patella surgery, which owners specifically mention Andy Moores performing.
- •Arthroscopy, including use alongside cruciate work; one owner previously noted minimal scarring.
- •Total hip replacement and related recovery support, with a recent owner describing regular updates and strong progress 9 weeks after surgery.
- •Other website-listed orthopaedic areas include elbow dysplasia, osteoarthritis management, fractures and dislocations, and humeral intracondylar fissure.
- •Post-operative follow-up and recovery support, with owners describing clear written and verbal guidance, detailed discharge instructions, and follow-up consultations during recovery.
- •Admission updates via the clinic app, with owners mentioning quick responses while pets were in the clinic.
Pricing
A very limited amount of published pricing suggests the clinic may sit above average, but this is based on very few comparable services. Owners often describe the care as good value for a specialist referral clinic, though one recent reviewer felt it was a bit costly. Another specifically praised the website for showing procedure costs clearly, with no surprises.
People
- •Andy Moores — co-founder, frequently praised for surgical care, honesty, communication and follow-up. Recent reviews mention him performing bilateral patella surgery and a total hip replacement.
- •Chris Jordan — repeatedly named by owners for clear explanations, thorough examinations and decision-making, including TPLO cases and one case where surgery and advanced imaging were avoided after assessment.
- •Richard Hoile — co-founder.
- •Nursing, reception and wider support team — regularly praised for being friendly, welcoming, knowledgeable and good with nervous dogs and anxious owners.
The clinic website states that its surgeons are recognised by the Royal College of Veterinary Surgeons as Specialists in Orthopaedics, and that Andy Moores is Chairman of the British Veterinary Orthopaedic Association.
Reviews
Google shows a 5.0/5 rating from 305 reviews. Recent feedback is consistently very positive, with recurring themes including
- •Clear, honest communication: owners often say they were given thorough explanations, realistic advice and detailed written discharge or aftercare information.
- •Strong surgical outcomes and follow-up: recent reviews mention TPLO, bilateral patella surgery and total hip replacement, with owners reporting smooth recovery and regular follow-up support.
- •Kind handling and a welcoming atmosphere: reception staff, nurses and surgeons are frequently described as warm, calm and reassuring, especially with nervous or wary dogs.
- •Specialist judgement and transparency: owners value careful assessment, including cases where unnecessary scans or surgery were avoided, and some also mention clear upfront pricing information on the website.
