Pet Doctors Chandlers Ford

Pet Doctors Chandlers Ford is a CVS-owned branch of the Pet Doctors Veterinary Group, set up as a small-animal practice and listed as a veterinary nurse training facility. It offers routine, preventive and surgical care for common pets, with out-of-hours emergencies directed to MiNightVet. Owners often describe thorough appointments, clear communication around operations, and a pet plan they find good value, though rabbit-specific expertise is a recurring concern in the negative feedback.

Services

•Routine and preventive care: consultations, routine check-ups, six-month health checks, vaccinations, microchipping, parasite control, nurse clinics, and blood pressure checks. Recent reviews mention unhurried appointments, gentle handling of cats, and helpful advice when discussing medication and spaying.
•Procedures and diagnostics: surgery and operations, neutering/spaying, dentistry, plus diagnostic tests and imaging. Reviewers say the team keeps owners informed during procedures and is open to calls if there are worries afterwards.
•Additional support services: grooming and nail clipping, anal sac expression, home visits, and a cardiology referral service. A pet plan is also mentioned positively in reviews, especially for parasite tablets.
•Species and emergency arrangements: the practice is listed for dogs, cats, rabbits, hamsters, guinea pigs, gerbils and ferrets. During normal hours clients are advised to call the practice; out of hours, emergencies are directed to MiNightVet. Recent negative reviews repeatedly question rabbit-specific knowledge, despite rabbits being included in the listed species range.

Pricing

Published prices suggest the clinic sits above average, based on a partial sample of comparable services. One complaint put a caesarean section at over £1600, while a positive review described the pet plan as good value and said prices felt reasonable without pressure to buy unnecessary treatment.

People

No individual clinicians are named in the recent feedback, but owners consistently praise the team. Practitioners and vets are described as attentive, gentle and thorough in appointments, while reception staff are mentioned as especially kind during an emergency visit and after a pet bereavement. Reviews also highlight clear communication during operations, though a few negative comments raise concerns about vet availability and rabbit-specific expertise.

Reviews

Google rating: 4.7/5 from 133 reviews.

•Many reviewers describe the practice as friendly, welcoming and efficient, with some saying they have used it for years.
•Positive comments often mention thorough, unhurried appointments, especially gentle handling of cats, and honest advice without feeling pushed into extra treatment.
•Owners also praise communication during operations and emergency visits, along with compassionate follow-up such as a sympathy card and remembrance seeds after a pet died.
•Negative feedback is more limited but notable: repeated complaints question rabbit knowledge, one reviewer reported last-minute cancellations and poor urgency handling, and one older review describes a fatal caesarean outcome followed by disagreement over responsibility and post-mortem options.

Reviews for Pet Doctors Chandlers Ford

Note: Showing the 10 most recent Google reviews out of 133 we track in total. Recent reviews may not be representative of overall sentiment.

John Martin

3 months ago

Used them for many years now very good always 👌

Megan Moodie

4 months ago

Had appointment with the nicest practitioner today for my 2 cats. Super attentive and took time to ensure they were well checked over. Very gentle and kind 💗

Elise Morris

11 months ago

I really recommend this place. The pet plan is great value for money (the parasite tablets alone are worth it) and everyone is very friendly. They take great care of your pet when needed for an operation and keep you informed throughout, as well as welcome any calls if you're worried. The prices are very reasonable and I felt everyone was honest about whether anything was needed or not (they weren't trying to upsell lots of treatments like I have had at other places). They also have given tonnes of advice and really take time with each patient.

No name

2 years ago

Don’t register if you have rabbits, sadly vets just aren’t taught much about them as they’re classed as “exotic”. The vets here are so lovely and If you have a cat or dog, I’d highly recommend. But our bunny with arthritis was on an incorrect dose of pain meds for a whole year (half the correct dose) and went down hill with weight loss and hair pulling due to this. The vet didn’t even know how to take her temperature or know basic information like what urine scald is. Now having seen an experienced rabbit vet she’s on the right dose and doing incredibly well. I wish she hadn’t suffered for a year first when I though we were doing everything right. God forbid an emergency situation like GI stasis had happened, I don’t think they would have had the knowledge to help our bunnies, so just register with an experienced rabbit vet instead.

Paul Kane

Been with Pet doctors for 3 years they have got worse over this time. They don’t have enough vets and cancel appointments last minute. My dog has an infection in his foot that is spreading and they don’t think this is important. I feel let down and disgusted by the team there .

Wendy J Davies

We Took our poorly 12 year shi tzu to an emergency appointment as we weren’t actually from this area. The staff at reception couldn’t have been kinder The vet we saw was so very compassionate, thorough and professional And although the outcome wasn’t one we wanted, couldn’t fault the practice at all This morning, in the post we had a beautiful sympathy card and seeds to scatter in remembrance of our beautiful Carrie 💔

Julie Huxtable

Pet doctors Chandlers Ford are always welcoming and efficient. Today whilst picking up Mabels tablets, I asked about getting her spayed. I was given all the information I needed. Last Mon, Mabel had eaten something at a neighbours house and began vomiting and violently shaking. The staff at the vets were very calm, thorough in their questions and managed to get us into the partner vet in Southampton. They too were very efficient, thankfully Mabel recovered after 24hours. Thank you all so much.

Katy Jane Watterson

3 years ago

Our dog had a c-section at this vets and died. Obviously we are very upset about this. If the vets suggests and advises you to have your dog spaded at the same time as a c-section decline the offer as we believe this was too much for our little dog to deal with. We were told the operation was to blame straight after she passed away, then we asked to make a decision on a autopsy within a hour of her passing. We now know we should of been offered a fridge/freezer to keep her body examinable but this never happened so make sure you request this to help with your decision on a autopsy if this ever happens to you at this vets. As the vets took responsibility of the tragedy we didn’t go with a autopsy. Next meeting with the vets they denied all responsibility saying the operation was a success. The operation cost over £1600 and there was no compensation for any of this. We have had a very hard time loosing our beloved girl and still struggling to get over it.