Pet Doctors Chandlers Ford

Pet Doctors Chandlers Ford is part of the Pet Doctors Veterinary Group (established in 1998) and is set up as a small-animal practice; it’s also listed in the clinic data as a veterinary nurse training facility. Reviews describe a practice that can be very thorough in routine appointments (including taking time with cat check-ups) and communicative around operations (keeping owners informed and welcoming calls if worried). Owners also mention a paid “pet plan” that they felt was good value (with parasite tablets noted as a key benefit).

Alongside the positive experiences, a few reviews raise serious concerns: repeated complaints about rabbit knowledge (including an incorrect long-term pain-med dose and not knowing basic rabbit checks), one report of last-minute appointment cancellations linked to “not enough vets,” and one account of a dog dying after a caesarean with disagreement afterwards about responsibility and post-mortem options.

Services

From the practice website summary and the latest reviews, the clinic is associated with

•Consultations and routine check-ups (including cats being “well checked over” in one review)
•Surgery and operations (owners mention being kept informed throughout)
•Neutering/spaying (discussed when collecting tablets; also mentioned in a complaint about spaying at the same time as a caesarean)
•Dentistry
•Diagnostic tests and imaging
•Microchipping
•Vaccinations
•Parasite control (also referenced in connection with the “pet plan”)
•Nurse clinics
•Blood pressure checks
•Cardiology referral service
•Six-month health checks
•Grooming & nail clipping
•Anal sac expression
•Home visits

Emergency care arrangements (as stated in the website summary)

•During normal hours: clients are advised to call the practice
•Out of hours: clients are directed to MiNightVet (a dedicated emergency service)

Species: the website summary lists dogs, cats, rabbits, hamsters, guinea pigs, gerbils and ferrets. However, multiple reviews specifically advise against using this practice for rabbits due to perceived gaps in rabbit-specific knowledge.

Pricing

•A caesarean section (with spay suggested at the same time, according to the reviewer) was reported to cost over £1600.

People

Named individuals aren’t mentioned in the provided material, but owners describe

•Vets/practitioners who take time in appointments: one owner highlighted a practitioner who was “super attentive,” did a careful check-over of two cats, and handled them gently.
•Surgical/operation communication: one reviewer said the team kept them informed during an operation and welcomed phone calls if they were worried.
•Reception team: described as particularly kind during an emergency visit, and one owner reported receiving a sympathy card and remembrance seeds after a pet died.

Concerns raised about the team’s capacity and expertise include

•A complaint that the practice “don’t have enough vets” and cancels appointments last minute.
•Two similar reviews alleging inadequate rabbit care (including medication dosing and basic rabbit assessment).

Reviews

Google rating: 4.7 stars from 133 reviews. “”

•Time spent and handling during appointments: owners describe careful check-ups (not rushed) and gentle handling, including with cats.
•Communication during procedures and follow-up: being kept informed during an operation; one family received a sympathy card and remembrance seeds after their pet died.
•Value and decision-making: a “pet plan” is described as good value (parasite tablets specifically mentioned), and one reviewer felt the team were upfront about what was or wasn’t needed (not “upselling”).
•Urgent care experiences vary: one owner describes a calm, thorough response and being directed to a partner vet when needed; another says their dog’s spreading foot infection was not treated as important.
•Rabbit care is a repeated concern in negative reviews: two reviewers report long-term under-dosing of arthritis pain medication and a lack of basic rabbit knowledge, and advise registering with a rabbit-experienced vet instead.
•A serious complaint about a caesarean outcome and aftercare: one reviewer reports their dog died following a C-section, disputes the advice to spay at the same time, and describes conflicting explanations afterwards and dissatisfaction with post-mortem guidance and compensation.

Reviews for Pet Doctors Chandlers Ford

Note: Showing the 5 most recent Google reviews out of 133 we track in total. Recent reviews may not be representative of overall sentiment.

John Martin

2 weeks ago

Used them for many years now very good always 👌

Megan Moodie

a month ago

Had appointment with the nicest practitioner today for my 2 cats. Super attentive and took time to ensure they were well checked over. Very gentle and kind 💗

Elise Morris

6 months ago

I really recommend this place. The pet plan is great value for money (the parasite tablets alone are worth it) and everyone is very friendly. They take great care of your pet when needed for an operation and keep you informed throughout, as well as welcome any calls if you're worried. The prices are very reasonable and I felt everyone was honest about whether anything was needed or not (they weren't trying to upsell lots of treatments like I have had at other places). They also have given tonnes of advice and really take time with each patient.

8 months ago

No name

2 years ago

Don’t register if you have rabbits, sadly vets just aren’t taught much about them as they’re classed as “exotic”. The vets here are so lovely and If you have a cat or dog, I’d highly recommend. But our bunny with arthritis was on an incorrect dose of pain meds for a whole year (half the correct dose) and went down hill with weight loss and hair pulling due to this. The vet didn’t even know how to take her temperature or know basic information like what urine scald is. Now having seen an experienced rabbit vet she’s on the right dose and doing incredibly well. I wish she hadn’t suffered for a year first when I though we were doing everything right. God forbid an emergency situation like GI stasis had happened, I don’t think they would have had the knowledge to help our bunnies, so just register with an experienced rabbit vet instead.

a year ago

Paul Kane

Been with Pet doctors for 3 years they have got worse over this time. They don’t have enough vets and cancel appointments last minute. My dog has an infection in his foot that is spreading and they don’t think this is important. I feel let down and disgusted by the team there .

Wendy J Davies

We Took our poorly 12 year shi tzu to an emergency appointment as we weren’t actually from this area. The staff at reception couldn’t have been kinder The vet we saw was so very compassionate, thorough and professional And although the outcome wasn’t one we wanted, couldn’t fault the practice at all This morning, in the post we had a beautiful sympathy card and seeds to scatter in remembrance of our beautiful Carrie 💔

Julie Huxtable

Pet doctors Chandlers Ford are always welcoming and efficient. Today whilst picking up Mabels tablets, I asked about getting her spayed. I was given all the information I needed. Last Mon, Mabel had eaten something at a neighbours house and began vomiting and violently shaking. The staff at the vets were very calm, thorough in their questions and managed to get us into the partner vet in Southampton. They too were very efficient, thankfully Mabel recovered after 24hours. Thank you all so much.

Katy Jane Watterson

Our dog had a c-section at this vets and died. Obviously we are very upset about this. If the vets suggests and advises you to have your dog spaded at the same time as a c-section decline the offer as we believe this was too much for our little dog to deal with. We were told the operation was to blame straight after she passed away, then we asked to make a decision on a autopsy within a hour of her passing. We now know we should of been offered a fridge/freezer to keep her body examinable but this never happened so make sure you request this to help with your decision on a autopsy if this ever happens to you at this vets. As the vets took responsibility of the tragedy we didn’t go with a autopsy. Next meeting with the vets they denied all responsibility saying the operation was a success. The operation cost over £1600 and there was no compensation for any of this. We have had a very hard time loosing our beloved girl and still struggling to get over it.