Riverside Vets Ltd

- End-of-life support is a recurring theme (compassion during euthanasia; a follow-up card and paw prints sent afterward; owners describing feeling supported through difficult decisions). - Owners mention coverage for both domestic pets and equine work, including handling challenging equine injuries and rehabilitation. - A monthly plan is referenced as including “essentials” and 24/7 on-call access; an equine plan is described as reducing the financial stress of call-outs for assessment.

Services

•Veterinary consultations.
•Preventive care
•Dog and cat vaccinations.
•Parasite control for dogs and cats.
•Neutering.
•Identification services for dogs and cats.
•Diet/nutrition support for dogs and cats.
•Grooming services.
•Puppy Pre School.
•Food and pet supplies.
•Pet insurance support and claims help.
•24-hour emergency service on site (also described by reviewers as 24/7 on-call coverage).
•Species mentioned across sources
•Cats, dogs, rabbits (listed by the practice).
•Equine care (referenced repeatedly in reviews).
•An injured wild bird was accepted for care in one review (a woodpecker).

People

•Heidi (vet): mentioned in multiple reviews in the context of end-of-life care for dogs; one owner describes being treated with compassion and notes receiving a card and paw prints afterward.
•Charlotte: described as helpful and kind on the phone for equine clients.
•Gemma: credited by an equine owner with persevering through a difficult case and getting a mare “sound and comfortable” after injuries.
•Reception team: several reviews mention quick assistance and a welcoming manner.

Reviews

Google rating: 4.6 stars from 254 reviews. “”

•End-of-life support is a recurring theme (compassion during euthanasia; a follow-up card and paw prints sent afterward; owners describing feeling supported through difficult decisions).
•Owners mention coverage for both domestic pets and equine work, including handling challenging equine injuries and rehabilitation.
•A monthly plan is referenced as including “essentials” and 24/7 on-call access; an equine plan is described as reducing the financial stress of call-outs for assessment.
•Practical helpfulness is highlighted in specific situations (e.g., the practice taking in an injured woodpecker “without hesitation”).

Reviews for Riverside Vets Ltd

Note: Showing the 5 most recent Google reviews out of 254 we track in total. Recent reviews may not be representative of overall sentiment.

Lee Harris

in the last week

Thank you for your kindness through a very difficult time . Great service & helpful staff. 🐶

Sophie Patten

a month ago

I can’t recommend the team at Riverside Equine enough. Charlotte is always super helpful and kind on the phone, and all of the vets are very knowledgable, kind and understanding. Nothing is ever too much trouble. My mare has been extremely difficult to deal with and suffered some injuries which would mean she most likely would not be a ridden horse, however Gemma persevered and has got her completely sound and comfortable which I thought would never be possible. I am also a part of their new equine plan, which has been a lifesaver in taking away the financial stress of calling the vets out for an assessment and has meant that she has the best care at all times. I have never felt overcharged for treatments and found that all recommendations are made with the horses welfare a priority and not for money. I wouldn’t go anywhere else for my horses care.

Mel Fletcher

2 months ago

Skipper HINTON

Great care, great people, great service 👍 There is a monthly plan that includes essentials and a 24/7 on call vet.

Pauline Whiting

Leanne Pilcher

I cannot speak highly enough about this veterinary clinic, especially an incredible vet called Heidi. They have always gone above and beyond for my dogs and although sadly I will no longer need them, I couldn't have asked for better care. You are heard, supported and treated as a person not just a customer. The ladies on reception are always so quick to assist you and they are never not smiling. Thank you so much for everything and if I decide to welcome another furry addition to my family in the future then I will certainly be putting their health and wellbeing in the hands of Riverside Vets again.

Zeb Graham-Howard

3 weeks ago

Exceptional vet practice. Treating all domestic pets and equine. Lovely friendly staff, from the welcoming receptionists, vet nurses and vets. 24 hour emergency coverage for all animals

Tim Ponsford

We have used Riverside Vets for many years with multiple pets and the service and care is always first class. They have helped us say goodbye to our beloved cats and dogs with great compassion and empathy and strived to help our family through a difficult journey with a high degree of professionalism and respect

Graham Dominey

a year ago

Very helpful and professional , lesser spotted woodpecker was injured in my garden. So we took it to the vets for help . They took the bird without hesitation and cared for it which me and my granddaughter were very grateful

Mechelle Ciutto

We had to put our beloved dog down yesterday. Heidi was the vet and she treated us and Ivy (dog) with so much compassion and love. Thank you. Also received a beautiful card and paw prints in the post this morning. So thoughtful and much appreciated.