Riverside Vets Ltd

- Reviewers frequently describe the team as kind, friendly and professional, with one recent owner noting an on-time cat check-up and clear, informative communication. - Compassionate support during euthanasia and other difficult moments is a recurring theme, with owners mentioning empathy, respect, and thoughtful follow-up such as a card and paw prints. - Feedback covers both small animals and equine care, including praise for handling serious infections after whelping, difficult horse injury cases, and round-the-clock emergency support.

Riverside Vets Ltd in Eastleigh offers first-opinion veterinary care for pets, with equine work also featuring prominently in client feedback. Listed services include routine consultations, preventive care, neutering, identification services, nutrition support, grooming, puppy classes, pet supplies and insurance help, alongside 24-hour emergency cover. Reviews also mention the practice helping with urgent equine cases and, in one instance, taking in an injured wild bird.

Services

•Routine veterinary care: consultations, dog and cat vaccinations, parasite control, neutering, identification services, and diet/nutrition support for dogs and cats.
•Additional pet support: grooming services, Puppy Pre School, and food and pet supplies.
•Practical admin help: pet insurance support and claims assistance.
•Emergency and urgent care: 24-hour emergency service on site, with reviewers also referring to 24/7 on-call cover.
•Animals seen: cats, dogs and rabbits are listed by the practice; reviews also regularly mention equine care. One review describes the clinic accepting an injured lesser spotted woodpecker.
•Examples mentioned by reviewers: an on-time cat check-up with a friendly, informative vet; support through euthanasia and other difficult cases; treatment after a serious post-whelping infection; and ongoing equine care following injuries.

Pricing

No published pricing information is currently available for this clinic.

People

•Heidi (vet): repeatedly praised for compassionate support, especially during end-of-life care for dogs.
•Charlotte: described as helpful and kind on the phone, particularly by equine clients.
•Gemma: credited by an equine owner with persevering through a difficult case and helping a mare become sound and comfortable again.
•Reception team: reviewers describe them as welcoming, quick to assist, and consistently friendly.

Reviews

Riverside Vets has a 4.6/5 Google rating from 261 reviews.

•Reviewers frequently describe the team as kind, friendly and professional, with one recent owner noting an on-time cat check-up and clear, informative communication.
•Compassionate support during euthanasia and other difficult moments is a recurring theme, with owners mentioning empathy, respect, and thoughtful follow-up such as a card and paw prints.
•Feedback covers both small animals and equine care, including praise for handling serious infections after whelping, difficult horse injury cases, and round-the-clock emergency support.
•One recent reviewer reported dissatisfaction with an overnight emergency assessment and insurance paperwork, but the broader pattern of feedback remains strongly positive.

Reviews for Riverside Vets Ltd

Note: Showing the 10 most recent Google reviews out of 261 we track in total. Recent reviews may not be representative of overall sentiment.

Zoe Barnes

2 months ago

Bought our cat for a check up. The appointment was on time, the vet was lovely, friendly and informative. Would definitely recommend.

A R

3 months ago

Totally INCOMPETENT, LACK of KNOWLEDGE and USELESS! AVOID at ll costs. We had an emergency night visit at 3am. The veterinarian did not examine properly my dog and did not administrate any medication. Instead she sent us home. My dog was in severe pain all night, vomiting and whining. I found out from another vet that she had an ALLERGIC reaction and should have receive a medical care at that point! They are also highly incompetent in filing the insurance claim form, so be careful and always check the amount claiming if you ever come across them.

Anya Graham

Everything about this practice is absolutely amazing. The staff are all incredible, and I can't thank them enough

Hilary Wyer

4 months ago

Last year Coco had a serious infection after whelping after 4 worrying days you all pulled her through …. Thank you …. She’s off to Crufts in March

Karen Williams

Lee Harris

5 months ago

Thank you for your kindness through a very difficult time . Great service & helpful staff. 🐶

Sophie Patten

6 months ago

I can’t recommend the team at Riverside Equine enough. Charlotte is always super helpful and kind on the phone, and all of the vets are very knowledgable, kind and understanding. Nothing is ever too much trouble. My mare has been extremely difficult to deal with and suffered some injuries which would mean she most likely would not be a ridden horse, however Gemma persevered and has got her completely sound and comfortable which I thought would never be possible. I am also a part of their new equine plan, which has been a lifesaver in taking away the financial stress of calling the vets out for an assessment and has meant that she has the best care at all times. I have never felt overcharged for treatments and found that all recommendations are made with the horses welfare a priority and not for money. I wouldn’t go anywhere else for my horses care.

Mel Fletcher

7 months ago

Skipper HINTON

Great care, great people, great service 👍 There is a monthly plan that includes essentials and a 24/7 on call vet.