Island VetCare – Vets in Ryde
Clinic Overview
- Friendly, reassuring service is a consistent theme, with reviewers describing the team as kind, polite, helpful and knowledgeable; one puppy owner said their pet felt in very good hands. - Urgent cases can be handled quickly: one owner says an unregistered dog with a fish hook in its mouth was seen without delay, sedated and treated straight away. - Procedure and clinical care are also praised, including a ferret castration and a case where a dog’s problem was resolved without surgery after a careful examination.
Island VetCare in Ryde offers routine veterinary care alongside surgery, imaging and 24-hour emergency cover via the vet on duty outside normal consulting hours. The practice also notes an in-house referral service for dogs and cats, with facilities including two purpose-built operating theatres and an imaging suite. Recent feedback is largely very positive for friendly service and fast urgent help, with some criticism around pharmacy communication and reptile-specific support.
Services
- •Routine and preventive care: dental care, nutrition clinics, microchipping and repeat prescriptions.
- •Surgery and procedures: surgical care is a core part of the practice, supported by two purpose-built operating theatres. Recent examples include urgent sedation and removal of a fish hook from a dog’s mouth, and a ferret castration reported to have gone smoothly.
- •Diagnostics and referrals: the clinic website references a brand new imaging suite and an Island Referrals service for dogs and cats, allowing more procedures to be carried out locally.
- •Emergency care: 24-hour emergency cover is available by phone outside normal hours, connecting clients to the vet on duty.
- •Species and facilities notes: the website explicitly lists dogs and cats. Reviews also mention care for a ferret; one reptile owner reported that reptile-trained support was not available at the appointments they attended. The clinic is also listed as a veterinary nurse training facility.
Pricing
Published prices suggest the clinic sits above average, based on a partial sample of comparable services.
People
- •Jean-Paul (vet): praised for listening carefully, examining a dog that was expected to need surgery, and resolving the problem without operating.
- •Jessica and Mariella: both singled out by a long-term client for their care and kindness.
- •Matt: mentioned by a reviewer who had hoped to book with him for reptile-related expertise.
Reviews
Island VetCare has a 4.9-star Google rating from 300 reviews, indicating a very strong overall track record.
- •Friendly, reassuring service is a consistent theme, with reviewers describing the team as kind, polite, helpful and knowledgeable; one puppy owner said their pet felt in very good hands.
- •Urgent cases can be handled quickly: one owner says an unregistered dog with a fish hook in its mouth was seen without delay, sedated and treated straight away.
- •Procedure and clinical care are also praised, including a ferret castration and a case where a dog’s problem was resolved without surgery after a careful examination.
- •A small number of complaints focus on communication: one recent reviewer reported difficulty getting a response from the pharmacy about a prescription, and another described a poor experience around reptile expertise and an appointment mix-up, although they said the second consultation fee was waived.
