Island VetCare

From the latest reviews available to us, owners most often mention

• •Fast urgent care (one dog with a fish hook embedded in the mouth was seen with “no delays,” sedated and the hook removed straight away, despite not being registered).
• •Conservative decision-making when appropriate (a vet examined a dog expected to need surgery and resolved the problem without surgery).
• •Surgical care is referenced (a ferret castration that “went smoothly”).

One review raises a clear limitation/communication issue around reptile care, describing consultations where vets said they were not trained in reptiles, and an appointment booked expecting a particular vet but seeing someone else; the practice reportedly did not charge for the second consultation.

Services

Based on the clinic website summary and the written reviews

• •24-hour emergency care (outside normal consultation hours, clients can call and be connected to the vet on duty).
• •Dental care
• •Nutrition clinics
• •Microchipping
• •Repeat prescriptions
• •Surgery (website notes two purpose-built operating theatres; reviews mention sedation for an urgent procedure and a ferret castration).
• •Imaging (website references a brand new imaging suite).
• •Referral service (“Island Referrals”) for dogs and cats so more procedures can be carried out without travelling further.
• •Veterinary nurse training facility (listed in the structured clinic data).

Species/case notes from inputs

• •The website explicitly lists dogs and cats.
• •Reviews include care episodes involving a ferret and a bearded dragon; one reviewer reports the clinic did not have reptile-trained vets available at the appointments they attended.

People

Named staff mentioned in reviews

• •Jean-Paul (vet): seen for a dog expected to need surgery; the reviewer says he listened to concerns, examined the dog, and resolved the issue without surgery, and described him as efficient and kind.
• •Jessica and Mariella (roles not stated): called out by name by a long-term client as providing “care and kindness.”
• •Matt (role not stated): referenced by a reviewer as the person they tried to book with for reptile expertise; the same review describes confusion about who the appointment was with.

Reviews

Google rating: 4.9 stars from 299 reviews. “”

• •Urgent problems handled quickly: one report of immediate treatment for a fish hook in a dog’s mouth, including sedation and same-visit removal, even though the dog wasn’t registered.
• •Surgery and procedures: a ferret castration is described as going smoothly, with the pet returning home safely.
• •Not always pushing surgery: one owner expected surgery but says the vet sorted the problem without operating.
• •Friendliness/helpfulness repeatedly noted: multiple short reviews mention staff being “kind,” “polite,” “friendly,” and “helpful,” including a puppy owner who felt their pet was in good hands.
• •A notable complaint about reptile support and appointment communication: one reviewer describes being seen twice for a bearded dragon where vets said they lacked reptile training, plus a mismatch between who they expected to see and who they saw; they also report the clinic waived the fee for the second consultation.