Dog & Cat Vets in Ryde

## Summary Island VetCare describes itself as an **independent** veterinary practice, set up with facilities aimed at reducing stress (including **separate dog and cat waiting areas, consultation rooms and hospital wards**, plus a **“quiet room”** for longer or more emotional appointments). It holds **RCVS Hospital Status** and is a **GOLD Cat Friendly Clinic**. From the latest reviews available to us, owners most often mention: - **Fast urgent care** (one dog with a **fish hook embedded in the mouth** was seen with “no delays,” **sedated and the hook removed straight away**, despite not being registered). - **Conservative decision-making when appropriate** (a vet examined a dog expected to need surgery and **resolved the problem without surgery**). - **Surgical care** is referenced (a **ferret castration** that “went smoothly”). One review raises a clear limitation/communication issue around **reptile care**, describing consultations where vets **said they were not trained in reptiles**, and an appointment booked expecting a particular vet but seeing someone else; the practice reportedly **did not charge for the second consultation**. ## Services Based on the clinic website summary and the written reviews: - **24-hour emergency care** (outside normal consultation hours, clients can call and be connected to the **vet on duty**). - **Dental care** - **Nutrition clinics** - **Microchipping** - **Repeat prescriptions** - **Surgery** (website notes **two purpose-built operating theatres**; reviews mention sedation for an urgent procedure and a **ferret castration**). - **Imaging** (website references a **brand new imaging suite**). - **Referral service** (“Island Referrals”) for dogs and cats so more procedures can be carried out without travelling further. - **Veterinary nurse training facility** (listed in the structured clinic data). Species/case notes from inputs: - The website explicitly lists **dogs and cats**. - Reviews include care episodes involving a **ferret** and a **bearded dragon**; one reviewer reports the clinic **did not have reptile-trained vets available** at the appointments they attended. ## People Named staff mentioned in reviews: - **Jean-Paul (vet)**: seen for a dog expected to need surgery; the reviewer says he **listened to concerns, examined the dog, and resolved the issue without surgery**, and described him as efficient and kind. - **Jessica** and **Mariella** (roles not stated): called out by name by a long-term client as providing “care and kindness.” - **Matt** (role not stated): referenced by a reviewer as the person they tried to book with for reptile expertise; the same review describes confusion about who the appointment was with. ## Reviews **Google rating: 4.9 stars from 299 reviews.** **“Themes below are drawn from the latest written reviews available to us.”** - **Urgent problems handled quickly:** one report of immediate treatment for a fish hook in a dog’s mouth, including **sedation and same-visit removal**, even though the dog wasn’t registered. - **Surgery and procedures:** a **ferret castration** is described as going smoothly, with the pet returning home safely. - **Not always pushing surgery:** one owner expected surgery but says the vet **sorted the problem without operating**. - **Friendliness/helpfulness repeatedly noted:** multiple short reviews mention staff being “kind,” “polite,” “friendly,” and “helpful,” including a puppy owner who felt their pet was in good hands. - **A notable complaint about reptile support and appointment communication:** one reviewer describes being seen twice for a bearded dragon where vets **said they lacked reptile training**, plus a mismatch between who they expected to see and who they saw; they also report the clinic **waived the fee for the second consultation**.

## Summary Pet Doctors Ryde is part of CVS Group and describes itself as a small-animal practice established since 1980. The website lists a wide range of routine and surgical services plus referral options (soft tissue surgery and dermatology), and it holds RCVS General Practice status and Cat Friendly Clinic Gold accreditation. In recent reviews, owners repeatedly mention specific, practical touches: being kept informed about medication orders, help resolving pet insurance/account claims, and vets getting down on the floor to examine anxious dogs more comfortably. ## Services Based on the clinic website summary, services include: - Consultations (including nurse consultations and six-month health checks) - Vaccinations, parasite control, microchipping, neutering - Dentistry - Diagnostics (including blood pressure checks) - Surgery - Grooming and nail clipping, anal sac expression - Pet travel documentation - Home visits - Referrals for soft tissue surgery and dermatology Emergency care: the practice provides emergency care during normal opening hours and refers out-of-hours emergencies to Isle of Wight Emergency Vet (as stated on the website). Other capability noted in structured data: - Veterinary Nurse Training facility ## People - **Tim (vet)**: Mentioned by multiple reviewers as the vet they specifically request and trust. One owner describes him involving them in making a treatment plan “together as a team,” and taking time to help a dog feel at ease during consults (including examining the dog while sitting on the floor). - **Claire (staff member; role not specified in reviews)**: Praised for kindness and building positive associations with pets (one owner says their dog is “excited to see her”). - **Reception/accounts team (not named)**: One reviewer describes staff persevering to resolve issues with multiple insurance/account claims. ## Reviews **4.4 stars from 170 reviews.** **Themes below are drawn from the latest written reviews available to us.** - Owners describe staff being helpful from reception through to the vet, including during an unexpected visit with a young puppy. - Communication and follow-through are highlighted, such as being kept “fully informed on medication orders.” - Handling nervous or unwell pets is mentioned in concrete terms (e.g., consults conducted on the floor with the dog to keep them at ease; patient listening during visits for stroke recovery/arthritis injections). - Practical admin support comes up alongside clinical care (staff working through multiple insurance/account claims). - The practice premises are described by one reviewer as a “new building” with “latest equipment,” and an open day tour of the facilities is mentioned.

## Summary Medina Veterinary Group – Wootton is part of the Medina Veterinary Group and is described in clinic data as a **Veterinary Nurse Training facility**. Recent reviews suggest the team handles a mix of routine and serious cases, including **same-day surgery for a cat that had stopped eating**, and support during difficult end-of-life decisions. Owners repeatedly mention **clear explanations of options**, **regular updates during treatment**, and a **calm, unhurried approach** (including time given to say goodbye during euthanasia). ## Services Services mentioned in the available information include: - **Veterinary nurse training facility** (stated in clinic data). - **Surgical care**, including a case where a cat needed **major surgery performed the same day** after admission for not eating. - **Hospitalisation/overnight stay** (one review describes a cat spending a night at another Medina practice before returning home the next day). - **Care for sick pets needing prompt assessment** (a dog brought in unwell while the owner was travelling). - **Exotics seen**: a **leopard gecko** was booked in to see a vet. - **End-of-life care (euthanasia/PTS)** with time provided to discuss options and say goodbye. ## People - **Julian (vet)**: Mentioned in multiple reviews for being **unhurried** and **explaining options fully** during an elderly cat’s euthanasia appointment, and for seeing a **leopard gecko**. Also named in a review about a cat’s urgent surgical case (with updates provided throughout). - **Maciej**: Credited (along with Julian) with being **understanding and compassionate** during a cat’s admission and **same-day major surgery**, with owners noting they were kept updated. - **Marie**: Named as part of the team involved in the urgent cat case; the owner highlighted a supportive welcome and ongoing care. ## Reviews **Google rating: 4.4 stars from 162 reviews.** **Themes below are drawn from the latest written reviews available to us.** - **Support in stressful situations**: owners describe staff being patient and reassuring when pets were brought in very unwell. - **Urgent decision-making and treatment**: one owner reports the team quickly identified the need for **major surgery** and performed it **the same day**. - **Communication during treatment**: multiple mentions of being **kept updated** and reassured while a pet was undergoing treatment/surgery. - **End-of-life appointments handled with time and explanations**: a reviewer describes being given **time to say goodbye** and having options explained clearly. - **Range of species**: at least one review specifically mentions care for a **leopard gecko**.