Companion Care (Basingstoke) Ltd

Companion Care (Basingstoke) Ltd is a Vets4Pets practice in Basingstoke, run by veterinary surgeons Dr. Carlos Montero and Dr. Adrián Rodriguez.

Companion Care (Basingstoke) Ltd is a Vets4Pets practice in Basingstoke, run by veterinary surgeons Dr. Carlos Montero and Dr. Adrián Rodriguez. The clinic offers in-house diagnostics and surgical facilities, including endoscopy, ultrasound and a dedicated operating theatre, and it is also listed as a veterinary nurse training facility. Recent feedback is mixed: many owners describe long-standing care and compassionate support at home at the end of a pet’s life, while a smaller number report poor consultation manner and a serious concern about clinical judgement.

Services

•Surgery and procedures: Dedicated operating theatre, orthopaedics including cruciate surgery, airway surgery, and dentistry with dental X-ray. One recent reviewer also described a day procedure with clear discharge information and a small, neat surgical wound.
•Diagnostics and monitoring: Ultrasound, echocardiography, ECG, blood pressure monitoring, endoscopy and X-ray.
•In-house testing and supportive care: Biochemistry, haematology, electrolytes, progesterone testing, oxygen chamber and blood transfusion support.
•Routine and species-specific care: Microchipping, lungworm testing, and small mammal medicine and surgery.
•Facilities: Consultation rooms, separate cat and dog wards, laboratory and pharmacy. The practice is also listed as a veterinary nurse training facility.
•End-of-life support: Recent reviews mention pets being cared for at home at the end of life, with specific praise for compassionate home visits.
•Out-of-hours emergencies: When the clinic is closed, emergency care is available through Vets Now Farnham and Vets Now Winchester.

Pricing

No published pricing information is currently available for this clinic.

People

•Dr. Carlos Montero (veterinary surgeon): Named by owners as part of the team that supported pets over many years, with particular praise during later-life care.
•Dr. Adrián Rodriguez (veterinary surgeon): Specifically thanked for kindness and compassion during a home end-of-life visit.
•Jade (role not stated): Mentioned alongside Dr. Adrián for support and compassion during a pet’s passing at home.

Reviews

Google rating: 4.4/5 from 299 reviews. Recent written feedback is mixed overall.

•Several owners describe very long relationships with the practice, including pets being cared for over 15 to 16 years.
•The strongest praise is for compassionate end-of-life support, particularly home visits, with Dr. Adrián and Jade named positively and Dr. Carlos also thanked for later-life care.
•Positive comments also mention a friendly, helpful team, reassuring handling during a day stay, and useful information at collection after a procedure.
•Negative feedback includes one detailed complaint about a vet’s manner during an initial consultation, one serious allegation about a cat being sent home despite a potentially life-threatening concern, and one report of a later billing correction after tablets were missed from the original invoice.

Reviews for Companion Care (Basingstoke) Ltd

Note: Showing the 10 most recent Google reviews out of 299 we track in total. Recent reviews may not be representative of overall sentiment.

Duncan Guest

5 months ago

We have used Companion Care Basingstoke since 2021 for our beloved dog Bonnie. Dr Carlos and Dr Adrian have been exceptional especially in the past few months with the passing of Bonnie aged 16 years 3 months. The kindness shown by Dr Adrian and Jade on the day of her passing at our home was above and beyond and although the saddest day I felt I had to share how grateful our family is for the compassion 🙏❤️ Thank you so much.

Alan Evans

6 months ago

Looked after my boy for over 16 years. At the end they looked after him at my home with dignity and respect.

Tom Flanagan

7 months ago

Katy King

10 months ago

Zoe Semmens

When I relocated I automatically signed up here, as I previously used to use the Vets4pets Solihull branch, who were the in-house vets for the local pets at home branch, and had such a fantastic experience! To call the vet unprofessional at our first meet would be an understatement. She didn’t introduce herself or do any pleasantries, ACCUSED me of not getting my dogs jabs done for over a year after the paper work from the previous vet was in complete, in an absolutely condescending tone and manner complete with raised eyebrows. She also did not have any care for any anecdotal feedback provided by my previous vets or ask about any concerns I currently had for my dog, also kept calling the dog by the wrong gender. Tone and customer relations need some serious work, immediately seeking new vet practice.

Steve Havers

1 year ago

From the vets to the receptionist, what a great team! Many thanks for your care and attention with our dog.

Lynda Fletcher Emptage

Used to be amazing under Jose, but no longer. They sent my cat home with a potentially life threatening condition, which they wrote down on his notes as possibility so can't even deny they knew. He's now in a critical condition and suffered much more than he needed to. Avoid at all costs

sam hargreaves

2 years ago

Staff are so friendly and helpful. Took my girl in for a day yesterday and they were all reassuring and the information provided when we collected her was super helpful. Her cut was small and neat. Have used this branch for 15 yrs and would never go anywhere else. The only downside is a month after my dogs spay, I got a message saying I owed them money for additional tablets they issued at the operation day, I have paid it, but it was their error as they forgot to add it to the invoice! So be aware of your bill so as not to fall fowl of their errors.