Companion Care (Basingstoke) Ltd

Companion Care (Basingstoke) Ltd describes itself as a locally owned veterinary practice, run by veterinary surgeons Dr. Carlos Montero and Dr. Adrián Rodriguez, with an in-house range of diagnostics and surgical facilities (including endoscopy, ultrasound and a dedicated operating theatre).

From the latest reviews available, owners most often mention long-term continuity of care (pets seen over 15–16 years) and end‑of‑life support at home. However, there are also clear accounts of poor communication/professionalism in an initial consultation (not introducing themselves, condescending tone, ignoring history, misgendering a pet) and a serious complaint about a cat being sent home despite a potentially life‑threatening condition being noted in records.

Services

Services and capabilities mentioned on the clinic website include

•Surgery & theatre facilities: operating theatre; orthopaedics including cruciate surgery; airway surgery
•Dentistry: dentistry and dental X‑ray
•Diagnostics & imaging: ultrasound, echocardiography, ECG, blood pressure monitoring, endoscopy, X‑ray
•In-house lab testing: biochemistry, haematology, electrolytes, progesterone testing
•Critical care support: oxygen chamber, blood transfusion
•Preventive care: microchipping, lungworm testing
•Small mammals: small mammal medicine and surgery
•Facilities noted: consultation rooms, separate cat and dog wards, laboratory, pharmacy

Emergency care arrangements (as stated): when the clinic is closed, emergency care is available through Vets Now Farnham and Vets Now Winchester.

People

•Dr. Carlos Montero (veterinary surgeon): named in reviews as “exceptional” during a dog’s later-life care (no specific clinical examples given beyond overall support).
•Dr. Adrián Rodriguez (veterinary surgeon): specifically thanked for kindness and compassion around a home euthanasia/end‑of‑life visit.
•Jade (role not stated): mentioned alongside Dr. Adrián for support and compassion during a pet’s passing at home.

Not all experiences are consistent: one reviewer describes a first appointment with a (non-named) vet as condescending, not listening to history/concerns, and misgendering their dog.

Reviews

Google rating: 4.4 stars from 299 reviews. “”

•Long-term relationships and continuity: multiple owners describe the practice caring for their pets over 15–16+ years.
•End-of-life care at home: more than one review mentions pets being cared for at home at the end, with “dignity and respect,” and specific thanks to Dr. Adrián and Jade on the day of a dog’s passing.
•Team interactions: one review highlights the whole team “from the vets to the receptionist.”
•Concerns about consultation manner: a detailed complaint describes a vet who didn’t introduce themselves, accused the owner about vaccinations despite paperwork, and dismissed prior history/concerns.
•Clinical safety concern raised by one owner: one reviewer alleges their cat was sent home despite notes indicating a potentially life‑threatening possibility, and the cat later became critical.
•Billing/admin error mentioned: one long-term client reports being messaged later for payment for tablets that were missed from the original invoice, advising others to check bills.

Reviews for Companion Care (Basingstoke) Ltd

Note: Showing the 5 most recent Google reviews out of 299 we track in total. Recent reviews may not be representative of overall sentiment.

Duncan Guest

2 months ago

We have used Companion Care Basingstoke since 2021 for our beloved dog Bonnie. Dr Carlos and Dr Adrian have been exceptional especially in the past few months with the passing of Bonnie aged 16 years 3 months. The kindness shown by Dr Adrian and Jade on the day of her passing at our home was above and beyond and although the saddest day I felt I had to share how grateful our family is for the compassion 🙏❤️ Thank you so much.

Alan Evans

2 weeks ago

Looked after my boy for over 16 years. At the end they looked after him at my home with dignity and respect.

3 months ago

Tom Flanagan

4 months ago

Katy King

7 months ago

Zoe Semmens

When I relocated I automatically signed up here, as I previously used to use the Vets4pets Solihull branch, who were the in-house vets for the local pets at home branch, and had such a fantastic experience! To call the vet unprofessional at our first meet would be an understatement. She didn’t introduce herself or do any pleasantries, ACCUSED me of not getting my dogs jabs done for over a year after the paper work from the previous vet was in complete, in an absolutely condescending tone and manner complete with raised eyebrows. She also did not have any care for any anecdotal feedback provided by my previous vets or ask about any concerns I currently had for my dog, also kept calling the dog by the wrong gender. Tone and customer relations need some serious work, immediately seeking new vet practice.

Steve Havers

From the vets to the receptionist, what a great team! Many thanks for your care and attention with our dog.

Lynda Fletcher Emptage

9 months ago

Used to be amazing under Jose, but no longer. They sent my cat home with a potentially life threatening condition, which they wrote down on his notes as possibility so can't even deny they knew. He's now in a critical condition and suffered much more than he needed to. Avoid at all costs

sam hargreaves

2 years ago

Staff are so friendly and helpful. Took my girl in for a day yesterday and they were all reassuring and the information provided when we collected her was super helpful. Her cut was small and neat. Have used this branch for 15 yrs and would never go anywhere else. The only downside is a month after my dogs spay, I got a message saying I owed them money for additional tablets they issued at the operation day, I have paid it, but it was their error as they forgot to add it to the invoice! So be aware of your bill so as not to fall fowl of their errors.