Companion Care (Basingstoke) Ltd – Vets in Basingstoke
Clinic Overview
Companion Care (Basingstoke) Ltd, located in Basingstoke, is a veterinary practice that also serves as a Veterinary Nurse Training facility. It has garnered a 4.4-star rating based on 298 reviews on Google Maps, suggesting a generally positive reputation, though not without some notable concerns.
The clinic has received mixed reviews from clients. Alan Evans, a long-term customer, praises the clinic for the dignified care his pet received over 16 years, highlighting their compassionate end-of-life services. Similarly, Steve Havers commends the team for their attentive care and professionalism. Sam Hargreaves, another long-term client, appreciates the friendly and helpful staff, although he notes a billing error that required attention.
However, not all experiences have been positive. Zoe Semmens recounts a disappointing interaction with a veterinarian, describing the encounter as unprofessional and lacking in customer relations skills. She mentions issues with communication and a lack of consideration for her dog's medical history. Lynda Fletcher Emptage shares a troubling incident where her cat was sent home with a serious condition that was noted but not adequately addressed, leading to severe consequences.
While the clinic's overall rating is solid, the detailed reviews highlight a disparity in experiences, indicating areas for improvement in customer service and communication. There is no transparent pricing information readily available, so potential clients are advised to discuss costs upfront. Despite some negative feedback, the clinic's long-standing clientele and positive reviews suggest that it continues to serve many pet owners well.
Special Services
Animals Treated at Companion Care (Basingstoke) Ltd
Animals We Treat
Companion Animals
Opening Hours – Companion Care (Basingstoke) Ltd
Opening Hours
Hours
Reviews for Companion Care (Basingstoke) Ltd
Note: Showing the 5 most recent Google reviews out of 298 we track in total. Recent reviews may not be representative of overall sentiment.
Alan Evans
2 weeks ago
Looked after my boy for over 16 years. At the end they looked after him at my home with dignity and respect.
Zoe Semmens
4 months ago
When I relocated I automatically signed up here, as I previously used to use the Vets4pets Solihull branch, who were the in-house vets for the local pets at home branch, and had such a fantastic experience! To call the vet unprofessional at our first meet would be an understatement. She didn’t introduce herself or do any pleasantries, ACCUSED me of not getting my dogs jabs done for over a year after the paper work from the previous vet was in complete, in an absolutely condescending tone and manner complete with raised eyebrows. She also did not have any care for any anecdotal feedback provided by my previous vets or ask about any concerns I currently had for my dog, also kept calling the dog by the wrong gender. Tone and customer relations need some serious work, immediately seeking new vet practice.
Steve Havers
7 months ago
From the vets to the receptionist, what a great team! Many thanks for your care and attention with our dog.
Lynda Fletcher Emptage
9 months ago
Used to be amazing under Jose, but no longer. They sent my cat home with a potentially life threatening condition, which they wrote down on his notes as possibility so can't even deny they knew. He's now in a critical condition and suffered much more than he needed to. Avoid at all costs
sam hargreaves
2 years ago
Staff are so friendly and helpful. Took my girl in for a day yesterday and they were all reassuring and the information provided when we collected her was super helpful. Her cut was small and neat. Have used this branch for 15 yrs and would never go anywhere else. The only downside is a month after my dogs spay, I got a message saying I owed them money for additional tablets they issued at the operation day, I have paid it, but it was their error as they forgot to add it to the invoice! So be aware of your bill so as not to fall fowl of their errors.
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