Companion Care (Basingstoke) Ltd

Services

• •Surgery and procedures: Dedicated operating theatre, orthopaedics including cruciate surgery, airway surgery, and dentistry with dental X-ray. One owner also described a day procedure with clear discharge information and a small, neat surgical wound.
• •Diagnostics and monitoring: Ultrasound, echocardiography, ECG, blood pressure monitoring, endoscopy and X-ray.
• •In-house testing and supportive care: Biochemistry, haematology, electrolytes, progesterone testing, oxygen chamber and blood transfusion support.
• •Routine and species-specific care: Microchipping, lungworm testing, small mammal medicine and surgery, plus routine annual immunisations and check-ups mentioned by recent reviewers. One owner also noted being able to get a same-day appointment when needed.
• •Facilities: Consultation rooms, separate cat and dog wards, laboratory and pharmacy. The practice is also listed as a veterinary nurse training facility.
• •End-of-life support: Reviews continue to highlight compassionate home visits for pets at the end of life.
• •Out-of-hours emergencies: When the clinic is closed, emergency care is available through Vets Now Farnham and Vets Now Winchester.

Pricing

No published pricing information is currently available for this clinic.

People

• •Dr. Carlos Montero (veterinary surgeon): Repeatedly praised by owners for being caring, thorough and supportive, including during annual check-ups and longer-term care.
• •Dr. Adrián Rodriguez (veterinary surgeon): Specifically thanked for kindness and compassion, particularly during a home end-of-life visit.
• •Jade (role not stated): Mentioned warmly by name for support and compassion during a pet’s passing at home.

Reviews

Google rating: 4.4/5 from 337 reviews. Recent feedback is mixed, but the overall picture is more positive than negative.

• •Many owners describe a kind, helpful team, with praise for clear explanations, patience and gentle handling.
• •Dr. Carlos is mentioned positively several times for thorough, caring support, while Dr. Adrián and Jade are singled out for compassionate home end-of-life care.
• •Longstanding client relationships are a recurring theme, with some owners saying the practice has cared for their pets over many years.
• •Negative comments include one complaint about a vet’s manner during an initial consultation and one serious allegation about a cat being sent home despite a potentially life-threatening concern.