GP Vets Ltd – Vets in Basingstoke
Clinic Overview
GP Vets Ltd in Basingstoke is a well-regarded veterinary clinic offering a range of services including emergency care and veterinary nurse training. With an impressive Google Maps rating of 4.4 stars from 305 reviews, this indicates a generally high level of customer satisfaction. The clinic’s commitment to providing quality care is echoed in the numerous positive reviews from clients.
Recent feedback highlights the clinic’s efficient and friendly service. Clients frequently mention the warm reception they and their pets receive, as well as the clinic's ability to accommodate appointments promptly. For instance, Lowri Rylance and Ellie Giles both praise the attentive service and welcoming atmosphere, with Giles noting the clinic’s punctuality and thoroughness. Sarah Griffiths similarly commends the staff for their professionalism and reassuring demeanor during her pet's visit.
However, not all experiences have been positive. Melissa Fiedel describes an encounter with a receptionist that left her feeling dissatisfied due to perceived rudeness and a misunderstanding regarding her appointment time. This isolated negative review suggests that while the clinic generally maintains high standards, there may be occasional lapses in customer service that could benefit from attention.
Overall, GP Vets Ltd is a reliable choice for pet owners in Basingstoke, especially for those seeking a clinic with a solid reputation and a broad range of services. While the majority of feedback is positive, potential clients might consider the rare instance of dissatisfaction when making their decision. The clinic does not provide transparent pricing information on its website, so it is recommended to inquire directly for any cost-related queries.
Special Services
Animals Treated at GP Vets Ltd
Animals We Treat
Companion Animals
Opening Hours – GP Vets Ltd
Opening Hours
Hours
Reviews for GP Vets Ltd
Note: Showing the 5 most recent Google reviews out of 305 we track in total. Recent reviews may not be representative of overall sentiment.
Lowri Rylance
2 weeks ago
I’ve been taking my dog to GP Vets since he was a puppy. Always had good service. Saw a lovely vet today for annual jabs and check up.
Sarah Griffiths
a month ago
Excellent visit, roxy was seen promptly and had the tests she needed. All procedures explained, we await results. Veterinary nurse Excellent when holding and reassuring a nervous dog. The receptionist was very friendly and chatted whilst we waited for our appointment time. Would highly recommend.
Ellie Giles
3 months ago
Absolute brilliant vets. Always greeted with the biggest smile and warm welcome and my dog is always happy to go in and get lots of love from the reception ladies. Cant fault them, always get me an appointment quickly and always on time for the appointment, helpful vets that go out their way to make sure you know everything you need to before you leave the room. 10/10 service! Thank you to everyone who makes the vets run as smoothly as it does! Not many can say their dogs walk in with a wagging tail and still come out with a wagging tail.
Melissa Fiedel
3 months ago
I booked my dachshund in at GP Vets Basingstoke on Saturday at 10 a.m. for his annual vaccination. Upon arriving at the vets, I glanced at my watch while standing at reception, which showed 10:02,as I waited for the receptionist to finish with the person in front of me. I eventually moved forward to the reception desk and was abruptly told by the receptionist that I had missed my appointment because I was nearly 10 minutes late. I stated that I arrived at 10:02 and that the remaining time had been wasted waiting in reception to be acknowledged and booked in. Only after me challenging that time difference did the receptionist proceeded to say that we would still be seen today, but it would be later, and that I would need to wait until I was able to be seen by the vet. The absolute rudeness I received as a customer was completely uncalled for and the interaction I had with the receptionist is the reason I will not use this practice for my veterinary needs, and I would strongly suggest that the receptionists undergo additional training in dealing with customers.
Lizzie Slack
9 months ago
The vets at GP are professional and friendly. My cat had a very bad leg, and I was grateful that she was able to see her usual vet quickly. He examined her, took an x-ray, and understood and treated the problem the same day. She's much better now thanks to GP. Her insurance claim was sorted efficiently too.
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