Emergency Vets in Sandown

Pet Doctors Lake, located in Sandown, is a veterinary clinic that offers a range of services, including emergency veterinary care with extended hours and a veterinary nurse training facility. The clinic has received a Google Maps rating of 4.2 stars from 101 reviews, indicating a generally positive reception from clients. The reviews present a mix of experiences. Positive feedback highlights the clinic's compassionate and competent staff. James H. praised the friendly receptionist and the reassuring vet, Siobhan, for accommodating his dog on short notice during a holiday. Justyna Malinowska was similarly impressed by Dr. Guilherme Pacheo, noting his knowledge and patience, and expressed satisfaction with the overall friendliness of the clinic's team. Mark Williams recounted a positive experience where the clinic promptly addressed his dog's allergic reaction, despite not being registered, and appreciated the friendly staff. However, not all experiences have been positive. Lucinda Woolnough shared a distressing account where her critically ill cat was kept waiting for blood test results, with the process appearing more financially driven than medically necessary. She also expressed frustration over a lack of communication and support. Similarly, Kirsten Clarke described ongoing issues with customer service, criticizing the reception staff for being rude and condescending. Overall, Pet Doctors Lake seems to offer competent veterinary services with some noted areas for improvement in customer relations. While the majority of reviews are positive, emphasizing expertise and care, some clients have reported dissatisfaction with service delivery and communication.