Dog & Cat Vets in Sandown

The Carisbrooke Vets in Sandown, Hampshire, is a well-regarded veterinary practice with a strong overall rating of 4.8 stars based on 96 reviews. This high rating suggests a generally positive reputation among its clientele, although it's important to consider individual experiences which may vary. The clinic has received praise for its friendly and professional staff, as highlighted by customers like Wendy Marshall and Kim Austin, who have expressed their satisfaction with the attentive and caring nature of the team. Kim Austin specifically noted the consistent professionalism across different vets and the helpfulness of the reception staff, emphasizing that the welfare of the animals is prioritized over profit. Similarly, Julie Davey commended the staff's friendliness and expertise, specifically mentioning Nuria for her thoroughness and ability to put pets at ease. However, not all feedback is uniformly positive. Sam Home's review raises concerns about the clinic's communication and integrity, particularly regarding vaccination scheduling and the handling of client disputes. This review suggests a potential lapse in communication that could affect trust, highlighting the importance of clear and consistent information. Despite this, the majority of reviews reflect a positive sentiment, with clients appreciating the knowledgeable and approachable staff. The practice does not only focus on treatment but also ensures a welcoming atmosphere for both pets and their owners. While individual experiences may differ, the overall feedback indicates a reliable and caring veterinary service. Pricing information is not transparently provided in the reviews or the basic information available.

Pet Doctors Lake, located in Sandown, is a veterinary clinic that offers a range of services, including emergency veterinary care with extended hours and a veterinary nurse training facility. The clinic has received a Google Maps rating of 4.2 stars from 101 reviews, indicating a generally positive reception from clients. The reviews present a mix of experiences. Positive feedback highlights the clinic's compassionate and competent staff. James H. praised the friendly receptionist and the reassuring vet, Siobhan, for accommodating his dog on short notice during a holiday. Justyna Malinowska was similarly impressed by Dr. Guilherme Pacheo, noting his knowledge and patience, and expressed satisfaction with the overall friendliness of the clinic's team. Mark Williams recounted a positive experience where the clinic promptly addressed his dog's allergic reaction, despite not being registered, and appreciated the friendly staff. However, not all experiences have been positive. Lucinda Woolnough shared a distressing account where her critically ill cat was kept waiting for blood test results, with the process appearing more financially driven than medically necessary. She also expressed frustration over a lack of communication and support. Similarly, Kirsten Clarke described ongoing issues with customer service, criticizing the reception staff for being rude and condescending. Overall, Pet Doctors Lake seems to offer competent veterinary services with some noted areas for improvement in customer relations. While the majority of reviews are positive, emphasizing expertise and care, some clients have reported dissatisfaction with service delivery and communication.