Animed Veterinary Group - Cowplain | Vets in Waterlooville, Hampshire

Animed Veterinary Group – Cowplain is part of the wider Animed Veterinary Group (not an independent one‑off clinic). The group describes itself as a long‑established small animal and equine practice, and states it has 24‑hour emergency care and hospitalisation available through its main hospital, with out‑of‑hours small‑animal emergency cover provided via MiNightVet.

From the latest reviews available, the branch is repeatedly mentioned for routine pet care (for example, kitten vaccinations and health checks) and for practical, time‑saving guidance (one owner says they were advised over the phone to avoid paying a consultation fee and then booked in the next day). Reviews also show a clear split: several owners describe supportive, communicative appointments, while one detailed account alleges serious problems with medication supply and clinical guidance during an ongoing illness.

Services

•Small animal care (species listed by the group include dogs, cats and “small pets”).
•Equine care (horses, ponies and donkeys are listed by the group).
•Vaccinations and new‑pet check-ups (e.g., “initial vaccinations and check up” for kittens).
•Microchip-related appointment activity (a vet is described as letting a child “find microchip” during the visit).
•Telephone advice/triage (one review describes phone advice intended to save the consultation fee, followed by an appointment the next day).
•Diagnostics discussed in reviews: blood testing is specifically mentioned.
•Ongoing medication management is referenced (insulin is discussed in a negative review, including concerns about what was supplied).
•Referral onward when needed: one reviewer notes that “some things they can’t do” and they are “sent to another much larger vet.”
•Emergency care (group-level statement): the practice states it offers 24‑hour emergency care and hospitalisation via its main hospital, with out‑of‑hours small-animal emergency services provided via MiNightVet.

People

•Reception team: mentioned positively alongside the vet team during kitten vaccination visits (“from receptionist to the veterinarian… lots of advice and reassurance”).
•Vets/veterinary team (no individual names given)
•One reviewer describes a vet explaining procedures to a child during a microchip-related moment in the appointment, and involving them in what was happening.
•Another review highlights decision-making support by phone (advice given to avoid an unnecessary consultation fee, and an appointment arranged for the next day).
•In contrast, one detailed negative review alleges the vet provided minimal guidance after blood test results—described as asking the owner what they wanted to do next and handing them a textbook to choose further tests—alongside complaints about medication errors and lack of apology.

Reviews

Google rating: 4.7 stars from 47 reviews.

•Routine visits described as smooth and informative: multiple reviews mention good explanations, reassurance, and advice during kitten vaccinations/check-ups.
•Practical support and accessibility: one owner reports being able to reach the practice easily and getting efficient help; another describes being advised over the phone to avoid paying a consult fee, then booked in the next day.
•Communication style during appointments: a vet is described as talking a child through what was being done and involving them (microchip-related).
•Limits and onward referral: one reviewer notes they were referred to a larger vet for some needs.
•Serious negative account (contradicting the above): one reviewer alleges billing and supply issues with insulin (including being given the “wrong insulin” and opened syringe pouches), and describes a lack of clinical direction after blood testing during a prolonged illness, with a later diagnosis of liver tumours made elsewhere.

Reviews for Animed Veterinary Group - Cowplain

Note: Showing the 5 most recent Google reviews out of 47 we track in total. Recent reviews may not be representative of overall sentiment.

PAWS

6 months ago

Took my new Bengal kittens for initial vaccinations and check up at Cowplain. From receptionist to the veterinarian just a great experience. Lots of advice and reassurance. Obviously know what they are doing. Highly recommended 👍

4 months ago

Heather Robinson

a year ago

Gareth Atkinson

My experience of this vets was horrendous. They tried charging us for a whole vial of insulin when they only used a single syringe. They later gave us the wrong insulin and tried to gaslight us into believing it was the right one. They supplied boxes of syringes, where some of the pounches inside had been opened and syringes taken. There were many mistakes and never an apology or explanation. But to top it all off, one of my cats had been vomiting, had diareoah, lost weight, her behaviour had changed, and after doing a blood test the vet turned to me and asked me what I wanted to do next. No explanation, just what did I want to do. She then handed me some kind of textbook with explanations of different blood tests and asked me to choose. No advice, just figure out what to do myself. We eventually left this practice, and within just weeks, after months of horrid careless medical meandering from animed, the new vet had realised my cat had tumors on her liver and she was now too fragile to operate on. Because of the incompetent, careless and unfeeling approach of the animed vet, it was now too late to try and save my cat and we had to watch her slowly deteriorate and pass away. Do not use this veterinary practice.

keith Davis

2 years ago

Friendly and helpful

Jackie Stacey

Fantastic vet ... she was talking to my grandson to let him know what she was doing and let him find microchip. Made his day

Tom Langston

Very helpful and supportive with our pets. Friendly vet and receptionist who helped deal with our problem quickly and efficiently. Great service over a bank holiday, advised over the phone to save us the consultation fee and booked us an appointment for the next day. Great advice and excellent service.

Jemma Powell

Amazing team! Can always get hold of them, which I have struggled to with other vets. Very attentive and are really helpful. Always really friendly and my dog absolutely loves them. Can't recommend these guys enough! Took care of our family dog over the years and never failed us. Couldn't ask for more! Thank you

Dragon Nest

3 years ago

These vets have to deal with my cat regularly because he's a pain for getting into fights and trying to make jumps he can't, as well as getting illnesses. Lovely and friendly staff who try to be as fast as they can. Of course, there's some things they can't do and we're sent to another much larger vet, but they try their best.

Animed Veterinary Group - Cowplain