Purbrook Veterinary Practice Ltd

- Many positive comments focus on kindness and reassurance, especially during difficult or emotional visits. - Thoughtful follow-up after a pet’s death stands out, with reviews mentioning sympathy cards and, in one case, a paw print. - Owners also describe strong long-term trust in the practice and appreciate flexibility when urgent help is needed, such as being seen quickly for a Cytopoint injection.

Purbrook Veterinary Practice Ltd in Waterlooville offers routine vet care as well as procedures and end-of-life support. Reported services include general appointments, puppy vaccinations, flea treatment, Cytopoint injections, wound care and surgery, with a Pet Plan also mentioned by clients. Recent feedback is mostly very positive for kindness and continuity of care, alongside one serious complaint about being unable to arrange euthanasia at a critical time.

Services

•Routine care and check-ups: general appointments for illnesses and check-ups are mentioned, along with puppy checks and vaccinations.
•Preventive care: flea treatments are specifically mentioned, and clients also refer to a Pet Plan, although no inclusion details are published.
•Treatment and procedures: reviews mention Cytopoint injections for ear-related flare-ups, wound treatment including stitching an injured chicken’s neck, and surgery/procedures such as a dog being booked for a leg operation.
•Urgent help when possible: one recent owner said the practice fitted their dog in within half an hour for a Cytopoint injection despite a busy appointment book.
•End-of-life care: euthanasia and goodbye appointments are part of the practice’s reported care, with several owners describing compassionate support.

Pricing

No published pricing information is currently available for this clinic.

People

•Geoff: repeatedly praised by name in reviews. Owners describe him as caring, thoughtful and funny, and mention long-term care for their pets, puppy checks and jabs, wound treatment, and support after bereavement including a condolence card and paw print.
•Reception and wider team: feedback is mixed. Some owners describe the team as kind and thoughtful during difficult visits, while one complaint criticised the vet and reception team for a lack of empathy when euthanasia could not be arranged.

Reviews

Google rating: 4.7/5 from 215 reviews.

•Many positive comments focus on kindness and reassurance, especially during difficult or emotional visits.
•Thoughtful follow-up after a pet’s death stands out, with reviews mentioning sympathy cards and, in one case, a paw print.
•Owners also describe strong long-term trust in the practice and appreciate flexibility when urgent help is needed, such as being seen quickly for a Cytopoint injection.
•The clearest negative theme is one serious complaint about being told the practice was too busy to provide euthanasia; another reviewer also described the clinic as very popular and noted limited parking.

Reviews for Purbrook Veterinary Practice Ltd

Note: Showing the 10 most recent Google reviews out of 215 we track in total. Recent reviews may not be representative of overall sentiment.

Terry Harborne

4 months ago

Geoff Denyer

7 months ago

Jenny Martin

Such a sad visit but everybody where so kind and thoughtful, we could have been looked after better as we said goodbye to our little Tilly. Than you all.

Steve Callaghan (inventingsteve)

8 months ago

Wife takes the pets here for any and all ailments, checkups etc. Also supply flea treatments and so on. Very popular, give excellent service etc. I'm not sure if they're taking on more clients (popularity has its downsides), if you're not currently a client you should call to check. Note there is a severe lack of parking. If you live locally then you could at least walk (assuming that's an option. There are only a couple of dedicated parking spaces outside (these are marked for patrons use). You might be able to find somewhere to park in the surrounding area depending on the time of day, alternatively do what my wife does and find a chauffeur (me) who can drop off and pick up. But the business is first rate and we are very lucky to have it so close to home.

Millie Page

9 months ago

My elderly grandfather had his dog registered here for 12 years and has been paying lots of expenses every month for medication for him. The time came last week to put his dog to sleep and his first point of call was to call his vets. My already distressed grandfather was told they were 'too busy' to put his dog to sleep and would have to call somewhere else, in which he then paid over £600 to have an urgent appointment with an alternative vet. After spending hundreds of pounds on care, this has left us all very disappointed with the lack of empathy that was shown by the vet and reception team in my grandfathers time of desperation. Would not recommend this vets and will be letting others locally know our experience's so no one else has to go through this.

Kim Readman

11 months ago

Best vets

Marelle Symes

1 year ago

Another fantastic service from Purbrook vets. Made a call this morning as my Frankies ears were playing up and needed his cytopoint injection. Explained I didn't want him to be distressed over the weekend, they were pushed for appointments but said come in half an hour and we will see him. Can always trust Purbrook vets to take care of my boy 💙 Thank you so much 🙂

Bill scott

Geoff of Purbrook Vets, is nothing less than awesome. He is the most caring, thoughtful person you could ever want to care for your pet. When our cat Radar died, Geoff sent us a condolence card and a paw print from Radar too, Geoff used to call him scrapper. We are now waiting for the day, our Dog Ruby, who has known Geoff all her life, has an operation on her leg. We trust the Doc wholeheartedly, and wouldn't take our pets to any other Vet. Not only is Geoff an amazing Vet, he is a very funny bloke along with it. Geoff even stitched up my Chickens neck after Ruby attacked her, Ruby was then known as the Chook killer by the Doc. Thank you for looking after our family Geoff, you're a Star. The newest addition to our Home is Thorn (pictured), a little Barrel of Monkeys. Of course, we won't trust any other Vet with our Pets. Thorn had his first Puppy check and Jabs, as Usual, Doc was awesome with him, told us Thorn has the Smarts. We have set up the Pet Plan now too, saves a lot of Money in the long run, but no pressure, we decided to do it off our own backs. No doubt, there will be many more visits to the Doc in the in years to come. We have every confidence in his work and his advise. Thanks again Doc. Bill, Sharon, (Ruby Deceased) & (Radar Deceased) and now Thorn.