Harbour Veterinary Group - Waterlooville

Harbour Veterinary Group – Waterlooville is part of the Harbour Veterinary Group. The group website describes a small‑animal hospital set up for routine care (check‑ups, vaccinations, parasite control) as well as dentistry, surgery and diagnostics (including in‑house lab work and imaging such as X‑ray and ultrasound), with 24‑hour emergency and out‑of‑hours cover provided via MiNightVet.

From the latest reviews available to us, owners most often mention

• •Thorough routine appointments (a “6 monthly checkup” described as very thorough).
• •Emergency care resulting in medical treatment and recovery (one dog with blood in stool/vomiting treated with antibiotics and prebiotics and improved over three days).
• •Mixed experiences with communication and handling: some praise specific staff, while others describe long waits, difficulty getting through, and dissatisfaction with complaint handling.

Services

Services and capabilities mentioned by the practice website and/or clinic data include

• •Consultations and six‑month health checks
• •Vaccinations and parasite control
• •Microchipping
• •Neutering
• •Dentistry
• •Surgery (with referral services listed by the group website in cardiology, keyhole surgery, orthopaedic surgery, soft tissue surgery and ophthalmology)
• •Diagnostic tests & imaging, with facilities listed as in‑house lab, X‑ray and ultrasound
• •Nurse clinics, including blood pressure checks
• •Grooming & nail clipping and anal sac expression
• •Pet travel documentation
• •Home visits
• •Emergency & out‑of‑hours care: stated as 24‑hour emergency care, with MiNightVet providing out‑of‑hours services
• •Veterinary nurse training facility (as listed in the clinic data)

Species listed on the website include dogs, cats, rabbits, guinea pigs, gerbils, hamsters, ferrets, tortoises, and small cage birds.

People

• •Sian: Mentioned by name in reviews for being “amazing” with a dog during an appointment where the practice was running late; the owner felt the wait was “worth” it because of how Sian handled the visit.
• •Sarah (nurse): Specifically recommended in a critical review as “always very caring and genuine.”
• •James: Named in a negative review describing an attempt to remove a tick “with a scalpel” without numbing cream, which the owner said left their dog terrified.
• •Liz: A reviewer asked to see Liz for future appointments, but reported being disappointed by how Liz referred to their dog as “it” when speaking to a nurse.

Reviews

Google rating: 4.5 stars from 184 reviews.

• •Thorough routine care: one owner said a vet was “very thorough” at a six‑month check and showed genuine interest in their dog.
• •Emergency treatment outcomes: an emergency visit for severe gastrointestinal signs led to antibiotics and prebiotics and improvement within a few days, with the vet explaining what would be done and possible next steps.
• •Delays and access issues: one reviewer noted the clinic was running late; another complained of long waits and difficulty getting through to schedule appointments.
• •Conflict in experiences of empathy and communication: some reviews praise individual staff members (notably Sian and nurse Sarah), while others describe feeling staff were uncaring.
• •Complaint handling concerns: one recent 1‑star review alleges being called a liar and says a formal complaint was ignored for over a month despite follow‑up emails.