Harbour Veterinary Group - Waterlooville | Vets in Waterlooville, Hampshire

- Positive feedback often highlights thorough, attentive care, including routine check-ups where the vet showed genuine interest in the pet. - There is also praise for successful treatment and clear communication, including emergency care and a quick dental turnaround for a nervous dog. - Several negative reviews focus on reception and booking frustrations, including difficulty getting through, poor follow-up and long waits.

Services

•Routine and preventive care: consultations, six-month health checks, vaccinations, parasite control, microchipping, neutering, nurse clinics including blood pressure checks, and general advice for common pet health needs. Reviews include praise for a particularly thorough six-month check-up.
•Diagnostics, dentistry and surgery: in-house lab testing, X-ray and ultrasound, along with dentistry and surgery. One recent review describes a fractured tooth being diagnosed in the evening and removed the following morning, with thoughtful handling of a nervous dog.
•Emergency care: 24-hour emergency support is listed, with out-of-hours care provided through MiNightVet. Reviews also mention emergency treatment for a dog with vomiting and blood in the stool, with clear explanations and improvement after treatment.
•Additional practical services: grooming and nail clipping, anal sac expression, pet travel documentation, and home visits.
•Referral and species range: group-listed referral services include cardiology, keyhole surgery, orthopaedic surgery, soft tissue surgery and ophthalmology. The practice sees dogs, cats, rabbits, guinea pigs, gerbils, hamsters, ferrets, tortoises and small cage birds.
•Training role: the clinic is listed as a veterinary nurse training facility.

Pricing

Published prices suggest the clinic sits above average, based on a partial sample of comparable services. Review comments on cost are limited, but a small number of negative reviews mention concerns about money focus and frustration around subscription-related admin.

People

Named in reviews are Sian, praised for a kind and compassionate appointment experience; Steph, thanked alongside James for helping with a dental case; and Sarah, a nurse singled out as caring and genuine. James appears in both positive and negative feedback, while Liz is mentioned in less positive comments about communication and handling.

Reviews

Google reviews sit at 4.5/5 from 185 reviews.

•Positive feedback often highlights thorough, attentive care, including routine check-ups where the vet showed genuine interest in the pet.
•There is also praise for successful treatment and clear communication, including emergency care and a quick dental turnaround for a nervous dog.
•Several negative reviews focus on reception and booking frustrations, including difficulty getting through, poor follow-up and long waits.
•A smaller number of reviews raise concerns about communication and complaint handling, alongside occasional criticism about value for money.

Reviews for Harbour Veterinary Group - Waterlooville

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Reviews from pet owners who enquired with Harbour Veterinary Group - Waterlooville through VetsCompared appear here. You can also write a review — we check those before they are published.

Note: Showing the 10 most recent Google reviews out of 185 we track in total. Recent reviews may not be representative of overall sentiment.

Bradley Cotton

6 months ago

I cannot thank James and Steph enough for their help with Dolly, managed to diagnose a fractured tooth at 18:00 and had it removed by 11:00 the next morning. We are all so grateful for your help ♥️ The care you have provided has been amazing especially as Dolly is a nervous patient xx

Markos Math

7 months ago

Rude reception staff, also the worst booking system ever. I pay for a subscription, i called to request the tablets i am entitled too. I was told to call back, if I don’t receive an email. Why should that be my job - add it your diary and call me back. No other business operates under this awful model. If I don’t receive a response it should not be my role to follow up.

Paul Cole

9 months ago

Number of issues. Including being called a lair with proof to the contrary. Raised concerns with lead vet and raised formal complaint with practice manger only to be ignored for over a month with chase emails.

Carly Taylor

1 year ago

Brought my dog in this morning, they were running late, but it was worth the wait. Sian was absolutely amazing. What a kind, caring, compassionate lady. Harbour vets- you should be very proud to have such a wonderful team member working for you.

Ron Nobes

My dog Charlie had his 6 monthly checkup this morning. The vet was very thorough and showed a genuine interest in my dog. Very good.

Marian Chappuis

anne parker

2 years ago

We went to Harbour Vets emergency hospital a few Saturdays ago due to our 8 year old golden retriever passing blood in her poo and sick. I thought it was the beginning of the end. However the vet there, explained what he was going to do, plus what the next steps could be. After 3 days on antibiotics and prebiotics she became much better and back to her normal self. We are so happy and put full trust into our vets. Thank you Harbour Vets!

Harbour Veterinary Group - Waterlooville