Harbour Veterinary Group - Waterlooville | Vets in Waterlooville, Hampshire

Harbour Veterinary Group – Waterlooville is a CVS-owned practice within the Harbour Veterinary Group. It provides small-animal care covering routine appointments, dentistry, surgery and diagnostics, with facilities including in-house lab work, X-ray and ultrasound, and 24-hour emergency and out-of-hours cover via MiNightVet. Recent feedback is mixed: many owners praise thorough consultations and successful emergency treatment, while some report problems with reception, booking and complaint handling.

Services

•Routine and preventive care: consultations, six-month health checks, vaccinations, parasite control, microchipping, neutering, nurse clinics including blood pressure checks, and general advice for common pet health needs. Recent reviews mention a particularly thorough six-month check-up.
•Diagnostics and treatment: in-house lab testing, X-ray and ultrasound, dentistry, and surgery. Group-listed referral services include cardiology, keyhole surgery, orthopaedic surgery, soft tissue surgery and ophthalmology.
•Emergency care: 24-hour emergency support is listed, with out-of-hours care provided through MiNightVet. One review describes emergency treatment for a dog with vomiting and blood in the stool, with medication and improvement over several days.
•Additional practical services: grooming and nail clipping, anal sac expression, pet travel documentation, and home visits.
•Species seen: dogs, cats, rabbits, guinea pigs, gerbils, hamsters, ferrets, tortoises, and small cage birds.
•Training role: the clinic is listed as a veterinary nurse training facility.

Pricing

Published prices suggest the clinic sits above average, based on a partial sample of comparable services. Review comments on cost are limited, but a small number of negative reviews mention concerns about money focus and frustration around subscription-related admin.

People

Named in reviews are Sian, praised for a kind and compassionate appointment experience, and Sarah, a nurse singled out as caring and genuine. Other names mentioned include James and Liz, both appearing in less positive feedback about handling and communication.

Reviews

Google reviews sit at 4.5/5 from 185 reviews.

•Positive reviews often mention thorough routine care, including a six-month check-up where the vet was described as genuinely interested and very thorough.
•There is also praise for emergency treatment and clear explanations, with one owner reporting a strong recovery after urgent care for gastrointestinal illness.
•Several negative reviews focus on reception and admin problems, including rude interactions, booking frustrations, long waits and difficulty getting through.
•A smaller number raise concerns about communication and complaints handling, including dissatisfaction with how concerns were dealt with after the appointment.

Reviews for Harbour Veterinary Group - Waterlooville

Note: Showing the 10 most recent Google reviews out of 185 we track in total. Recent reviews may not be representative of overall sentiment.

Markos Math

4 weeks ago

Rude reception staff, also the worst booking system ever. I pay for a subscription, i called to request the tablets i am entitled too. I was told to call back, if I don’t receive an email. Why should that be my job - add it your diary and call me back. No other business operates under this awful model. If I don’t receive a response it should not be my role to follow up.

Paul Cole

3 months ago

Number of issues. Including being called a lair with proof to the contrary. Raised concerns with lead vet and raised formal complaint with practice manger only to be ignored for over a month with chase emails.

Carly Taylor

6 months ago

Brought my dog in this morning, they were running late, but it was worth the wait. Sian was absolutely amazing. What a kind, caring, compassionate lady. Harbour vets- you should be very proud to have such a wonderful team member working for you.

Ron Nobes

10 months ago

My dog Charlie had his 6 monthly checkup this morning. The vet was very thorough and showed a genuine interest in my dog. Very good.

Marian Chappuis

1 year ago

anne parker

We went to Harbour Vets emergency hospital a few Saturdays ago due to our 8 year old golden retriever passing blood in her poo and sick. I thought it was the beginning of the end. However the vet there, explained what he was going to do, plus what the next steps could be. After 3 days on antibiotics and prebiotics she became much better and back to her normal self. We are so happy and put full trust into our vets. Thank you Harbour Vets!

Davine Lucis

2 years ago

Care has really gone down, difficulties getting through with long waiting times when you can actually schedule an appointment. To be honest vets seem very uncaring, I was shocked on one occasion when James attempted to remove a tick with a scalpel, with no numbing cream my little dog was terrified. For further appointments I requested to see Liz - but was disappointed to hear her refer to my dog as an ‘it’ to the nurse. Unfortunately feels like pet care is no longer a priority- just the money you spend. I have been taking my pets here for years, but the last few visits has prompted me to look elsewhere, with immediate effect. One member of staff I highly recommend is Sarah the nurse, always very caring and genuine.

Harbour Veterinary Group - Waterlooville