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- •Long-term loyalty stands out, with owners describing 30 to 40 years with the practice and saying they would not go elsewhere. - Calm, patient handling is a recurring theme, especially for anxious dogs, upset cats and young puppies. - Appointments are often described as thorough and well run, with vets keeping to time, carrying out careful examinations and explaining things clearly.
Our Score (61/100)
- •Long-term loyalty: Several reviewers say they have used the practice for many years or even decades, often with multiple pets. - Warm, professional care: Staff are often described as welcoming, caring, knowledgeable, accommodating, and gentle with animals. - Strong support in difficult moments: Reviews repeatedly mention kindness, clear explanations, and not feeling rushed during emotionally hard appointments, including euthanasia.
- •Fast help when needed: Several owners describe quick responses for urgent problems, including same-day help for an infection, a Saturday emergency visit, and one especially appreciated response to a dog emergency. - Clear, thorough care: Reviews often mention detailed explanations, careful assessments and time taken to discuss treatment choices and likely outcomes. - Friendly, kind handling: Owners regularly praise the reception and clinical teams for being welcoming, gentle with pets and sympathetic during stressful visits.
Our Score (60/100)
Harbour Veterinary Group – Waterlooville is a CVS-owned practice within the Harbour Veterinary Group. It provides small-animal care covering routine appointments, dentistry, surgery and diagnostics, with facilities including in-house lab work, X-ray and ultrasound, and 24-hour emergency and out-of-hours cover via MiNightVet. Recent feedback is mixed: many owners praise thorough consultations and successful emergency treatment, while some report problems with reception, booking and complaint handling.
Medivet Yateley Kynoch Vets is part of the Medivet group and offers routine appointments alongside access to round-the-clock emergency care through Medivet’s 24-hour centres. Owners regularly describe a calm, low-stress atmosphere, with friendly familiar staff and gentle handling during visits. Recent feedback also highlights confidence in the clinical team when cases need fast escalation or referral.
- •Recent reviews consistently describe the team as friendly, welcoming, and easy to talk to, with owners saying they feel comfortable asking questions and discussing options. - Communication is a strong theme: reviewers mention thorough explanations during appointments, clear treatment plans, and regular updates during procedures such as a spay. - Owners value the clinic’s flexibility for urgent problems, with several mentions of short-notice appointments; one reviewer noted routine appointments can sometimes run late.
- •Friendly, approachable service: reception staff are repeatedly described as warm, welcoming and easy to talk to. - Clear communication and fair dealing: several owners mention costs being explained clearly, discussion of less expensive options where possible, and no pressure to add unnecessary extras. - Kind handling of pets: reviews praise the team’s patience with nervous animals, gentle examinations, and a good manner with both cats and dogs, including larger dogs.
Pilgrims Vet Practice presents itself as a modern practice with mobile veterinary equipment and an experienced team of vets, nurses and support staff. It appears set up for both routine care and urgent same-day problems, with owners describing prompt appointments, same-day testing in some cases, and clear communication on treatment and costs. Reviews also mention follow-up after treatment and care for a range of animals including cats, dogs, chickens and ponies.
Vets4Pets Shirley in Southampton is part of the Vets4Pets network. The practice offers a broad range of in-house diagnostics and facilities, including lab testing, ultrasound, digital X-ray, an operating theatre, and separate cat and dog waiting and ward areas. When the practice is closed, out-of-hours emergency care is provided by Vets Now.
- •Recent feedback is largely positive about the team’s compassion and attentiveness, with several owners describing staff as friendly, helpful, and willing to go the extra mile. - Owners mention good experiences across both routine and more serious care, including annual boosters, support for elderly dogs, and treatment for a dog with a severe gastric condition. - Continuity and communication are a recurring positive theme, particularly from clients who value seeing the same vet over time and feeling their views are taken seriously.