Dog & Cat Vets in Waterlooville

## Summary Waterlooville Vets4Pets Ltd is part of the Vets4Pets group and is based inside a Pets at Home store. The website describes a practice set up for diagnostics and surgery, with an in-house lab, hospital ward, isolation unit and operating theatre, plus equipment including X-ray and ultrasound. Recent reviews repeatedly describe strong communication and follow-up (including staff phoning after a hospital visit, and regular updates during a dental procedure), and the practice being able to fit in urgent issues quickly (same-day/short-notice appointments mentioned for a suspected fracture and a post-castration wound concern). There is also a conflicting note from one reviewer reporting rude reception and delays/chasing for medication and results. ## Services Based on the clinic website and recent reviews, services and capabilities mentioned include: - **Diagnostics & monitoring:** in-house laboratory testing (biochemistry, haematology), blood pressure monitoring, ECG, ultrasound, X-ray, eye pressure testing (Tonopen). - **Surgery & anaesthesia facilities:** operating theatre, hospital ward, isolation unit. - **Dentistry:** dental procedures including **teeth cleaning** (with aftercare instructions and same-day updates described in reviews). - **Soft-tissue procedures:** **castration** aftercare support referenced in a review; **spay** mentioned in a review. - **Advanced/other procedures:** endoscopy, laser treatment. - **Exotic pet care** (listed on the website). - **Nurse clinics** (listed on the website). - **Travel documentation:** pet passport / animal health certificate (listed on the website). - **Referrals/ongoing care coordination:** a review describes the vet arranging appointments for a dog to be seen at a hospital for **heart failure**, and then following up afterwards. Out-of-hours emergency care is stated on the website as being provided by **Vets Now Portsmouth**, with clients directed via the practice’s normal phone number. ## People Named team members mentioned in reviews: - **Hans (vet)** – described as consistently good with cats (“works his magic on our cats”). - **Sarah** – praised for explaining “several stress free options” so the owner could make an informed decision about **dental options for a cat**. Across multiple reviews, owners specifically value: - **Clear explanations and aftercare guidance**, including time spent explaining a dental procedure before and after. - **Proactive updates and follow-up**, including regular updates during a procedure and a follow-up phone call after a hospital visit. - **Handling difficult moments with time and dignity**, including allowing time to say goodbye during euthanasia and sending a handwritten condolence card signed by staff. ## Reviews **4.8 stars from 187 reviews.** “Themes below are drawn from the latest written reviews available to us.” - **Communication and follow-through:** owners mention detailed explanations, aftercare instructions, and updates during procedures; one review describes staff calling afterwards to check on a dog following a hospital visit. - **Responsiveness for urgent problems:** short-notice appointments are described for a suspected broken wrist and for pus at a castration incision, including being seen within half an hour in one case. - **Dental care experiences:** multiple reviews mention dentistry, including teeth cleaning and discussing different dental options for a cat. - **End-of-life care:** one review describes euthanasia handled with time to say goodbye, followed by a handwritten card signed by staff. - **A clear negative outlier:** one reviewer reports rude reception, medication orders arriving late despite being placed before a cut-off, and having to chase results.

## Summary St Peter’s Vets Ltd is a long-established small-animal practice (the website says it’s been providing pet care for over 60 years) with in-house diagnostics and minimally invasive options such as laparoscopic/key-hole surgery and endoscopy. The practice states it provides a 24-hour emergency service, 365 days a year. Recent reviews focus on clear, practical experiences: vets “take time to listen and offer advice,” appointments are described as well organised and thorough, and multiple long-term clients mention sticking with the practice for decades. Out-of-hours support is specifically called out as “brilliant” by one reviewer. ## Services Based on the clinic website and the latest reviews, the practice offers: - Small-animal veterinary care (website describes a dedicated small-animal practice). - Digital X-ray. - Ultrasound. - Endoscopy. - Laparoscopic (key-hole) surgery. - On-site laboratory testing. - 24-hour emergency service, 365 days a year (as stated on the website); reviews also mention an out-of-hours team. Facilities mentioned on the website: - Air-conditioned kennels. - Separate cat and dog kennels (noted as being available at one of their surgeries). Other: - Veterinary Nurse Training facility (from the clinic data provided). ## People No individual vets are named in the information provided. From the latest reviews: - Reception staff are repeatedly mentioned for being polite and helpful, with one owner describing good service “from the moment we walked through the door.” - Vets are described as taking time to listen and give advice, and helping nervous or rescue dogs settle—one owner said their rescue Malamute felt “instantly calm and welcomed.” - End-of-life care is mentioned by one cat owner who said staff were “so caring” when euthanasia was needed. ## Reviews **Google rating: 4.8 stars from 345 reviews.** Themes below are drawn from the latest written reviews available to us. - Long-term loyalty is a standout signal: several owners mention using the practice for 10–20+ years, with one saying they first registered in 1985. - Owners repeatedly describe consultations as unrushed and communicative (e.g., “takes time to listen and offer advice”). - Organisation and thoroughness are specifically mentioned during a first visit with a rescue dog. - Out-of-hours care is praised in one review, describing a “brilliant out of hours team.” - Support during euthanasia is mentioned as compassionate and helpful during a difficult time.

## Summary Downland Veterinary Group has been operating since 1946 and is listed as a veterinary nurse training facility. Recent reviews describe appointments being available quickly (including for a sick rabbit), thorough examinations with diagnosis and medication, and follow-up/ongoing aftercare after surgery. Owners also mention seeing the same vet regularly, which helps with continuity for pets that need ongoing care. ## Services - General consultations and clinical exams (including rabbits, cats and dogs mentioned in reviews). - Diagnosis and medical treatment, including pain relief and prescribed medication (rabbit case described). - Surgery and follow-up aftercare (a dog treated for a “very bad cut,” followed by ongoing aftercare). - Support for nervous dogs while waiting and during the consult (team helping a very nervous dog settle). - Out-of-hours care is referenced in a review (described as an “out of hours surgery”), alongside ongoing care at the practice. - “Pet Health” is referenced on the website (no plan details provided in the available information). - Veterinary Nurse Training facility (listed in clinic data). ## People - **Mr Du Plessis (vet)**: described as having a “quiet and calm manner” that works well for both cats and dogs; one owner notes they “nearly always see him,” which is unusual and helps the vet get to know their animals over time. - **Phil (vet)**: mentioned in connection with treating a dog with a serious cut, carrying out surgery, and then providing step-by-step aftercare with the team. - **Reception team**: described as “very helpful,” and one reviewer notes appointments are easy to get. ## Reviews **Google rating: 4.9 stars from 129 reviews.** “Themes below are drawn from the latest written reviews available to us.” - Quick access to care when urgency matters (a rabbit “wasn’t well” and was seen quickly). - Thorough, practical treatment: exam → diagnosis → pain relief/meds; surgery followed by ongoing aftercare in another case. - Communication and decision-making: one reviewer calls the vet “informative” and “not pushy.” - Handling anxious pets: staff helped a very nervous dog settle while waiting; the vet was described as patient and knowledgeable. - Continuity: a reviewer highlights regularly seeing the same vet, who gets to know their pets over time.

## Summary Harbour Veterinary Group – Waterlooville is part of the Harbour Veterinary Group. The group website describes a small‑animal hospital set up for routine care (check‑ups, vaccinations, parasite control) as well as dentistry, surgery and diagnostics (including in‑house lab work and imaging such as X‑ray and ultrasound), with 24‑hour emergency and out‑of‑hours cover provided via MiNightVet. From the latest reviews available to us, owners most often mention: - Thorough routine appointments (a “6 monthly checkup” described as very thorough). - Emergency care resulting in medical treatment and recovery (one dog with blood in stool/vomiting treated with antibiotics and prebiotics and improved over three days). - Mixed experiences with communication and handling: some praise specific staff, while others describe long waits, difficulty getting through, and dissatisfaction with complaint handling. ## Services Services and capabilities mentioned by the practice website and/or clinic data include: - **Consultations** and **six‑month health checks** - **Vaccinations** and **parasite control** - **Microchipping** - **Neutering** - **Dentistry** - **Surgery** (with referral services listed by the group website in **cardiology, keyhole surgery, orthopaedic surgery, soft tissue surgery and ophthalmology**) - **Diagnostic tests & imaging**, with facilities listed as **in‑house lab, X‑ray and ultrasound** - **Nurse clinics**, including **blood pressure checks** - **Grooming & nail clipping** and **anal sac expression** - **Pet travel documentation** - **Home visits** - **Emergency & out‑of‑hours care**: stated as **24‑hour emergency care**, with **MiNightVet** providing out‑of‑hours services - **Veterinary nurse training facility** (as listed in the clinic data) Species listed on the website include **dogs, cats, rabbits, guinea pigs, gerbils, hamsters, ferrets, tortoises, and small cage birds**. ## People - **Sian**: Mentioned by name in reviews for being “amazing” with a dog during an appointment where the practice was running late; the owner felt the wait was “worth” it because of how Sian handled the visit. - **Sarah (nurse)**: Specifically recommended in a critical review as “always very caring and genuine.” - **James**: Named in a negative review describing an attempt to remove a tick “with a scalpel” without numbing cream, which the owner said left their dog terrified. - **Liz**: A reviewer asked to see Liz for future appointments, but reported being disappointed by how Liz referred to their dog as “it” when speaking to a nurse. ## Reviews **Google rating: 4.5 stars from 184 reviews.** **Themes below are drawn from the latest written reviews available to us.** - **Thorough routine care:** one owner said a vet was “very thorough” at a six‑month check and showed genuine interest in their dog. - **Emergency treatment outcomes:** an emergency visit for severe gastrointestinal signs led to antibiotics and prebiotics and improvement within a few days, with the vet explaining what would be done and possible next steps. - **Delays and access issues:** one reviewer noted the clinic was running late; another complained of long waits and difficulty getting through to schedule appointments. - **Conflict in experiences of empathy and communication:** some reviews praise individual staff members (notably Sian and nurse Sarah), while others describe feeling staff were uncaring. - **Complaint handling concerns:** one recent 1‑star review alleges being called a liar and says a formal complaint was ignored for over a month despite follow‑up emails.

## Summary Purbrook Veterinary Practice Ltd is a small-animal vet practice that owners use for routine care (check-ups, puppy vaccinations, parasite control) as well as procedures (one review mentions an upcoming leg operation, and another describes stitches after an injury). Recent reviews repeatedly mention end-of-life support such as kindness during euthanasia appointments and sending condolence cards (one with a paw print). Access seems to vary: one owner describes being offered a same-day visit for a Cytopoint injection when appointments were tight, while another reports being told the practice was “too busy” to help with euthanasia and had to go elsewhere. ## Services Services and care explicitly mentioned in the available information include: - General appointments for “ailments” and check-ups - Puppy “check and jabs” (vaccinations) - Flea treatments (parasite control supplies) - Cytopoint injection (given for ear-related issues in one case) - Surgery/procedures (a dog booked for a leg operation is mentioned) - Wound treatment (stitching an injured chicken’s neck is described by one owner) - Euthanasia/end-of-life appointments (described positively by some; one review says it was declined due to the practice being too busy) - A “Pet Plan” is mentioned by a reviewer (no details given on what’s included) ## People - **Geoff** (referred to as “Geoff” and “Doc” in reviews): described as sending a condolence card and paw print after a cat died, and as being trusted for long-term care including puppy checks/vaccines and an upcoming surgery. One owner also mentions him treating a chicken’s injury. - **Reception/team**: experiences are mixed—some reviews describe staff as “kind and thoughtful” during a goodbye visit, while another says the vet and reception team showed “lack of empathy” when they were told the practice was too busy to provide euthanasia. ## Reviews **Google rating: 4.7 stars from 214 reviews.** **Themes below are drawn from the latest written reviews available to us.** - End-of-life care is a recurring topic: multiple owners describe kindness during euthanasia and mention receiving sympathy/condolence cards afterward (including a paw print in one case). - Some owners describe flexibility for urgent needs (e.g., being asked to come in within half an hour for a Cytopoint injection despite a busy schedule). - A significant negative account alleges the practice refused an euthanasia request because they were “too busy,” forcing the owner to seek urgent care elsewhere. - Popularity/availability comes up: one reviewer notes the practice is “very popular” and suggests checking whether they are taking new clients.